Frank Toyota

Revdex.com:Please be advice that the complain # [redacted] administered by me, [redacted] has decided to withdraw such complain.After talking to thier servicve manager,I am convinced that it wasnt Frank TOYOTA TO BE BLAMED FOR THE PROBLEMpLEASE ACCEPT MY SINCER APOLO Regards, [redacted]

Dear Revdex.com,
I left a voice mail message for Mr*** on 8/26/at 3:pm requesting a call back to discuss his concernMr*** returned my call that day and left message on my voice mail indicating that he was withdrawing his complaint and
would contact the Revdex.comHe said he already spoke to the Service Manager and decided that the dealership was not in the wrong and there was nothing further to discussToday I called and emailed him to inquire if he was still intending to withdraw his complaintWhen I receive a response from him I will update the Revdex.com
Sincerely,
*** ***
Customer Relations Manager
Frank Toyota

Thank you for the information regarding this customer's complaintWe will contact the customer directly to review his concerns
Sincerely,
Frank Toyota

I purchased floor mats online from Frank-Motors on eBayWhen I gave them to my husband on the day he brought home his new Tacoma, he immediately realized they were not the mats he thought he was getting -- a three-pack (two front, one rear) -- as discussed with the eBay seller at this car dealerAfter telling *** (who is terrible about returning emails), my husband went -- right before Christmas -- to USPS and spent $(unreimbursed) to return the matsWe are now fighting to get our money back from this manHe first said the stickers weren't onThey areThen he said the plastic bag wasn't thereIt wasWho knows what his next story will beAll I can say is, BUYER BEWAREIf you are not 110% sure that what you are ordering is what you want, do NOT buy from this guyI also have a complaint in to TOYOTA about this dealership's online/mail order business because this person is nothing but difficult to work withWe buy a lot of TOYOTA accessories online and through our dealer, and this is the first time we have been treated in such a horrible, offhand manner
Do not rely on anything you read in his emails (when you finally get a reply)And expect a battle if you return something, based on our experience anyway

Frank Toyota's Initial Substantive Response to Customer's Complaint Revdex.com
Reference No.[redacted] 
Thank you for your September 25th correspondence, forwarding the complaint of Frank
Toyota's customer identified by the Revdex.com Reference No. [redacted].
The...

complaining customer did not purchase a truck from Frank Toyota. Rather, he leased
the truck. When he took possession of the truck he owed a down payment/capital reduction
payment of $17,000.00. He made only a $10,000.00 payment, failed to respond to written
requests for payment of the $7,000.00 balance, and failed to return the truck to Frank Toyota.
Frank Toyota eventually had to repossess the truck, and is now in the process of computing the
customer's early lease termination liability, pursuant to the terms of the California Vehicle
Leasing Act. It is anticipated that within ten (10) business days of the date of this first
substantive response to Revdex.com, the customer will receive a complete accounting of the calculation
of his end of lease liability, pursuant to the terms of the California Vehicle Leasing Act and
applicable Federal Law. If the customer is due a refund of any money, that refund will
accompany the formal written notice/response to the customer.
Should any person/swish to discuss this matter with a Frank Toyota representative, they
may do so by telephoning the undersigned, [redacted] Frank Toyota's attorney, at [redacted]

Revdex.com:Please be advice that the complain  #[redacted] administered by me, [redacted] has  decided to withdraw such complain.After talking to thier servicve manager,I am convinced that it wasnt Frank TOYOTA TO BE  BLAMED FOR THE PROBLEM. pLEASE ACCEPT MY SINCER APOLO 
Regards,
[redacted]

RE [redacted]
Mr. [redacted] claimed the dealership service department
scratched his vehicle in several areas. He stated we scratched the center of
his rear bumper, nicked the...

paint on the passenger door edge, and our car wash
made small scratches over the entire car.  
We told Mr. [redacted] that we wash over a hundred vehicles a day without
complaints of the automated car wash scratching areas on the vehicles, let
alone the entire vehicle.  The small “scratches”
he was noticing are not scratches but are characteristics of the paint and are
more noticeable under bright sunshine and fluorescent lights.  In addition, the areas that were damaged were
not areas we would have needed access to during the service.  Since we did not have any documentation of
the condition of the vehicle when it was brought in and this was the customer’s
first visit after purchasing the vehicle from us, it was agreed that we would
have an A+ rated body shop paint specific areas and buff the entire
vehicle.  This was a goodwill offer as
the dealership did not believe the scratches were caused by the dealership
personnel or the automated car wash.  In
attempt to resolve the concern for customer satisfaction, the dealership even
authorized painting the lower bumper area that Mr. [redacted] stated he had scratched.
The dealership sent the vehicle to a body shop and the areas were painted and
the entire vehicle was buffed.  The
dealership did what it promised but Mr. [redacted] was not satisfied. He said the
scratches were still visible.  The “scratches”
he claims the dealership made are circular marks seen  under bright or direct light and can be found
in the paint on new vehicles as well.  To
prove it was a normal condition, Mr. [redacted] was shown numerous new vehicles
that also had the circular marks.  Upon
seeing the marks he stated that we must have scratched all of our new cars when
we washed them.  We explained that the
new cars on the lot are not run through the car wash, but are sprayed in place
on the lot using spot-free water and sun dried. 
Mr. [redacted] did not accept that explanation.  We offered him the opportunity to speak with
Toyota’s District Manager for an inspection but he declined the offer.
Sincerely,
[redacted]
Customer Relations

Review: I had a change of oil service done on my 2003 toyota 4runner on 08/19/14 , and when the car was done a servicve advisor [redacted] advised me that the cabin filter was dirty and my wi9ndshield wiper needs replacement and rear shock was leaking. . When I got home I remover the one screw ot gain access to the cabin filter and I was going to replac it as usual for it only cost me less than $20.00 to rerplace the filter instead of $59.95 that the this dealer charges. and as soon as I found that the whole dirty filter and also the plastic plate that holds the filter was missing, I drove back to frank motors and asked the service advisor that helped me to resolve the issue. HE THE ADVISOR erxplained to me that the dirty filter and the filter plate was missing .So I explained to him that how could they say the filter was dirty if there was no filter to begin with AND HE JUST KEEP ON telling me that that was what the service employee told him. My concern here is that I do the changing of the cabin filter on my vehicle , and how could that be missing.I even asked to speak to thier service manager a [redacted] and the same thing he told, that the filter and the plastic plat was already missing. and that they thgier service people dont remove parts . And here I am, between the service advisor [redacted],The service manager [redacted] and thier service employee.Desired Settlement: some where along the line , who ever that service employee is , he provably remove the plastic plate and they said dirty filter and that the service advisor should have asked me if I want it replaced which he never did. So suspect that they remove that part but forgot to put it back.Now I am out of $34.00 plus sales tax to replace that plat so I can install a new filter.

Business

Response:

Dear Revdex.com,

Review: On june 2014 I perchesed a new truck from frank toyota in national city they asked me for a down payment of 17 thousend dollars I only had 7 I was told to give the rest in two weeks then they were presering me by making calls every day asking for the rest of the the money because the finance companey woudnt go thru unless I come up with the rest of the money that was 10 thousend dollars two months latter the delaler came to pic up the truck because of faleiure of down payment so I called the dealer and asked if I can get my money back and the said no..that I would need to pay 28 thousend dollars if I wanted the truck back..there not giving me any options to resolve the mater or refund me back my money..all im asking is for my money back sence the finance never whent thru.. the person who I was told to speek to and the one who I had this conversation was [redacted]..Desired Settlement: Refund of my 10 thousend dollars.back or me to be able to complete the down payment amount..to be able to keep the truck..

Business

Response:

Frank Toyota's Initial Substantive Response to Customer's Complaint Revdex.com

Reference No.[redacted]

Thank you for your September 25th correspondence, forwarding the complaint of Frank

Toyota's customer identified by the Revdex.com Reference No. [redacted].

The complaining customer did not purchase a truck from Frank Toyota. Rather, he leased

the truck. When he took possession of the truck he owed a down payment/capital reduction

payment of $17,000.00. He made only a $10,000.00 payment, failed to respond to written

requests for payment of the $7,000.00 balance, and failed to return the truck to Frank Toyota.

Frank Toyota eventually had to repossess the truck, and is now in the process of computing the

customer's early lease termination liability, pursuant to the terms of the California Vehicle

Leasing Act. It is anticipated that within ten (10) business days of the date of this first

substantive response to Revdex.com, the customer will receive a complete accounting of the calculation

of his end of lease liability, pursuant to the terms of the California Vehicle Leasing Act and

applicable Federal Law. If the customer is due a refund of any money, that refund will

accompany the formal written notice/response to the customer.

Should any person/swish to discuss this matter with a Frank Toyota representative, they

may do so by telephoning the undersigned, [redacted] Frank Toyota's attorney, at [redacted]

Review: I took my 2014 scion tc for its first maintenance service, the dealer and my wife went through the walk around the car to check for scratches or imperfections. Only one thing was noted which she agreed was the right fender scratch, She left it to get serviced, about 4 hours later she picked it up, she immediatly noticed some scratched on the back and front bumper, and around the doors, she got paperwork stating that the dealer did scratch the car. When I inspected the vehicle and after she told me that she asked for a manager and no manager came to help her, I called corporate. They gave me a case number and set me up an appoinment to talk to [redacted]. When we met he quickly stated that the scratched came like that from the factory, note this is a new 2014 scionn tc, when I purchased it it had no scrtaches, when I dropped it off it had no scratches. I told him they either washed it dirty or put it through the spinners. [redacted] gave me a paper stating that he promised to remove the scratches, paint the bumpers and the other scratches that were caused by them. Before taking the car in I stopped and took video of the car before. A week later they returned it shiny, but now the scratches are deeper and the clear is gone, I asked to speak to [redacted], and the service person said no manager was there, I told him I wasnt leaving until I spoke to someone. 20 minutes later all the managers came outside to tell me that the paint comes scratch from the factory, so I called corporate again, but because this was cause by frank toyota in national city they couldnt help me. I called [redacted] a week ago, and he said there nothing else he was going to do with the car. I let him know that my bumpers are a different color then the car, and the scratches he promised to remove are still there, I have paperwork of the complaint, video and pictures of the bumpers and scratches, I will be going to small claims to get the 11,600 for the paint job, and the glass they scratched.Desired Settlement: the amount of the maximum I can sue, for the paint job and replacement of the glass. I was told the maximum was 10,000.

Business

Response:

RE [redacted]

Mr. [redacted] claimed the dealership service department

scratched his vehicle in several areas. He stated we scratched the center of

his rear bumper, nicked the paint on the passenger door edge, and our car wash

made small scratches over the entire car.

We told Mr. [redacted] that we wash over a hundred vehicles a day without

complaints of the automated car wash scratching areas on the vehicles, let

alone the entire vehicle. The small “scratches”

he was noticing are not scratches but are characteristics of the paint and are

more noticeable under bright sunshine and fluorescent lights. In addition, the areas that were damaged were

not areas we would have needed access to during the service. Since we did not have any documentation of

the condition of the vehicle when it was brought in and this was the customer’s

first visit after purchasing the vehicle from us, it was agreed that we would

have an A+ rated body shop paint specific areas and buff the entire

vehicle. This was a goodwill offer as

the dealership did not believe the scratches were caused by the dealership

personnel or the automated car wash. In

attempt to resolve the concern for customer satisfaction, the dealership even

authorized painting the lower bumper area that Mr. [redacted] stated he had scratched.

The dealership sent the vehicle to a body shop and the areas were painted and

the entire vehicle was buffed. The

dealership did what it promised but Mr. [redacted] was not satisfied. He said the

scratches were still visible. The “scratches”

he claims the dealership made are circular marks seen under bright or direct light and can be found

in the paint on new vehicles as well. To

prove it was a normal condition, Mr. [redacted] was shown numerous new vehicles

that also had the circular marks. Upon

seeing the marks he stated that we must have scratched all of our new cars when

we washed them. We explained that the

new cars on the lot are not run through the car wash, but are sprayed in place

on the lot using spot-free water and sun dried.

Mr. [redacted] did not accept that explanation. We offered him the opportunity to speak with

Toyota’s District Manager for an inspection but he declined the offer.

Sincerely,

Customer Relations

Review: I purchased a new radiator a year ago, the product started failing after 10 months. consulted with the local Toyota dealer 3 days after the warranty expired and they indicated there's nothing they can do.The initial product was not delivered on the same day, it was ordered as the invoice indicates. The 1st radiator was the incorrect model.The 2nd radiator was delivered later in mid April.It is my impression that Toyota is selling 'remanufactured' parts as new.Product_Or_Service: new radiatorOrder_Number: [redacted]//invoice#**...Desired Settlement: pay for a new replacement and all installation costs and determine if parts are actually "new" or "refurbished" being sold as new.

Business

Response:

Dear Revdex.com,

The customer and I have not been able to discuss his concern regarding the radiator. The radiator was a geniune Toyota radiator and not rebuilt. The radiator was picked up by the customer on April 3, 2012 and does have a one year warranty from Toyota. However, since I have not been able to discuss the concern with the customer, I would like to know the condition of the radiator i.e. is it plugged or split or damaged from road debris. The dealership is willing to offer a discount to the customer on the purchase of another radiator.

Sincerely,

Customer Relations Manager

Review: I was a cosigner for a car that my soon to be step daughter wanted to buy. I was led to believe that it absolutely not affect my credit whatsoever. I am now trying to buy myself a new car and dealer told me it is affecting my car purchase. I also believe it will affect me buying a hom I am also listed as primary purchaser instead of cosigner. All the lies we were told almost seems illegal.Desired Settlement: Just want my name off of the car within 6 months like they originally said.

Business

Response:

The pertinent forms in the deal were reviewed over the phone with the customer. We discussed the process of removing his name from the loan. The customer indicated that he had an additional concern with the purchase. He stated he was told by the lienholder that his step daughter was not on the loan and therefore was not building her credit rating. I confirmed for the customer that both were on the contract and the lienholder was contacted for reassurance. I called the customer and left a message regarding the confirmation and offered to send account information to him. If there are any further issues, please contact the dealership and we will be happy to be of assistance.

Sincerely,

Customer Relations Manager

Frank Toyota

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I purchased floor mats online from Frank-Motors on eBay. When I gave them to my husband on the day he brought home his new 2016 Tacoma, he immediately realized they were not the mats he thought he was getting -- a three-pack (two front, one rear) -- as discussed with the eBay seller at this car dealer. After telling [redacted] (who is terrible about returning emails), my husband went -- right before Christmas -- to USPS and spent $22 (unreimbursed) to return the mats. We are now fighting to get our money back from this man. He first said the stickers weren't on. They are. Then he said the plastic bag wasn't there. It was. Who knows what his next story will be. All I can say is, BUYER BEWARE. If you are not 110% sure that what you are ordering is what you want, do NOT buy from this guy. I also have a complaint in to TOYOTA about this dealership's online/mail order business because this person is nothing but difficult to work with. We buy a lot of TOYOTA accessories online and through our dealer, and this is the first time we have been treated in such a horrible, offhand manner.

Do not rely on anything you read in his emails (when you finally get a reply). And expect a battle if you return something, based on our experience anyway.

Review: I've taken my 2012 tundra with 12,750 miles for a 15k or 18 month maintenance due to my upcoming travel plans to east coast using the truck. I asked specifically for an oil change and an inspection to ensure I will not have any issues. I've waited for 1 1/2 hrs. The oil didnt get change due to not required yet. The service receipt includes a long list of inspection from topping of fluids, brake inspection, inflating tire with right pressure etc.... Well im not sure what really got done because when I open the hood I found the coolant to be low, and when I check the tire pressures I got surprised to see all tire pressures are different. Right rear 30 psi, right front 52 psi, left front 50 psi, left rear 45 psi. I called the service mgr to address the issue of low coolant and of course the right response was to take the vehicle back. I did not address the issue of tire pressures because I dont know what they will do. Of course I corrected the issue so I dont have to waste my time to go to the dealership service dept knowing I cannot trust them anymore. Also being in the military often times we work past the dealership's service hours. My biggest concern wad customers are paying high dollar amount for poor service from this dealership. It had to be investigated and people need to be held accountable. I can be reached at ###-###-#### if you need additional info. I hope I addressed a legitimate complaint and right course of action be taken. Thank youDesired Settlement: All I want is the management be held responible and service supervisor be removed. Im pretty sure this is not an isolated issue. The service dept is ripping money from customers who give their trust to get maintenance done.

Business

Response:

The customer and I reviewed his concerns and I apologized if there were any issue with the service completed on the Tundra. He agreed that he was asked to bring the vehicle back to do a recheck of all items to alleviate any concerns as well as help us to identify a problem. He stated that he could not bring the vehicle in because of his work schedule and he was able to make the corrections himself. The customer was travelling across country to his new work station and I expressed regret that we ended our business relationship on these terms. I thanked him for giving us the opportunity to address any issues.

Sincerely,

Frank Toyota/Scion

Customer Relations Manager

Review: On 9/24/14 I took my auto to this dealer with a complaint about a noise coming from the front on the car. After I accompanied the service manager (identified by the service writer [redacted]) I was contacted and told that my manual transmission needed repair. parts and labor took about 6 work days at a cost of $3,200. When I received that car back I drove it home and the noise had gotten worse. Two weeks later when I had time to look at the vehicle again I notice that the passenger taillight lens had been damaged. Because the noise fro the front end was getting worse, I took the vehicle to Toyota Santee on 10/27/14 for a front end alignment hoping that this would fix the noise. That service department diagnosed that a front wheel bearing was bad within 20 minutes, which has nothing to do with the transmission, according to them. I received that car back today and the noise is gone. Cost $500.00 to repair. Frank Toyota Service is either incompetent or is ripping customer off by telling them about unnecessary repairs. Profit to them $2,700, while I am the dupe. They unfortunately can buy their way into the Revdex.com but they can't to the BAR, which is the next complaint. I am not evenb sure that repairs were done to my transmission.Desired Settlement: replacement tail lens, an apology, more or better training for incompetent service staff and to stop ripping off the consumer.

Business

Response:

Thank you for the information regarding this customer's complaint. We will contact the customer directly to review his concerns.

Review: Toyota and Frank Toyota will not Repair a Defect in my 1996 Toyota Avalon XLS. It is a Defect with the Air Conditioning and Heater System that Toyota has known about since 1995. Toyota has known about a Defect with the A/C Amplifier, Air Inlet Servo Motor and Servo Link and has maintained a policy of refusing to Repair the Defective Parts associated with the A/C Heater Problems in the 1995-1997 Avalon. Their Solution is to replace all the Parts at a cost of $750.80 + Labor. There are complaints all over the Internet about this problem from other Avalon Owners. Even the NHTSA has issued (TSB)about this problem. I feel that Toyota should Fix and Repair the A/C and Heater System in the 1995-1997 Avalon. They tried to fix the Defect in the 1998-1999 Avalon by correcting the Internal Logic in the A/C Amplifier. I don't think that worked judging by the Complaints they still get and that did nothing for the 1995-1997 Avalon Owners. Since they corrected the Logic in the 1997-1998 Avalon they should Correct the Logic in the 1995-1997 Avalon's Too. The Revdex.com and the NHTSA should help us with this Problem and not let Toyota keep on Ignoring it. I know I am just one Voice Speaking Out and that Toyota has many Lawyers and Lobbyist to Crap on the average Citizen and do nothing to Repair the Problems that Toyota has had in the Past with all their Automobiles. They always find a way to Shift the Blame onto the Consumers and the NHTSA does nothing to Help Us. Thank You for Time and Consideration in Listening to My ComplaintDesired Settlement: A FREE Diagnostic Test on the A/C Heating System and Tell us what the Exact Problem Is and the Parts that Need Replacing. And Replace the Parts (A/C Amplifier, Air Inlet Servo Motor & Servo Link) And, Reprogram the Logic in the A/C Amplifier without CHARGE to the CONSUMER!

Business

Response:

Dear

Mr. [redacted],

Although

the vehicle is out of warranty, I will be happy to look further into your

concern. I will need the Vehicle Identification Number in order to review your

record here at the dealership. A quick search of our records did not turn

up a vehicle under the name [redacted]. Please provide the requested

information.

Sincerely,

Customer Relations Manager

[redacted] Toyota/Scion

619-474-5573 ext [redacted]

[redacted]@frankmotors.com

Consumer

Response:

Vin # [redacted]

Business

Response:

Dear Revdex.com San Diego,

Upon review of our service history of the 1996 Avalon, the last time the vehicle was in our Service Department was in 2010. We have not inspected the vehicle or diagnosed the problem he is experiencing with the Avalon AC unit. The vehicle is out of warranty and the customer has been using the internet to research how to repair the AC unit. The customer and I discussed his concerns and he requested that we help him with information regarding the location of the AC amplifier. I emailed him a diagram from the AC repair manual indicating the location of the part and other components of the AC unit. The customer also met with the Shop Foreman and asked questions about the location of the AC amplifier, they discussed the how his AC unit is currently functioning, and he also asked questions about part numbers related to the AC unit. The customer thanked us for assisting him and will continue to try to repair the AC unit on his own.

Sincerely,

Customer Relations Manager

Frank Toyota/Scion