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Frank Ward & Son Roofers

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Frank Ward & Son Roofers Reviews (1)

I don't know how this company is still in business with the extremely poor customer service they provide to their customers. I recently bought a home in Germantown, TN in May 2015 that had a new roof replaced sometime between 2013-2014 by the previous home owners with this roofing company. After the recent storms that came through, I noticed 3 different roof leaks that had also created a lot of secondary damages. Because my home insurance did not cover any roof damages stemming from faulty construction and normal wear and tear, I was responsible for paying everything out of pocket. Because the roof had only been replaced roughly two years ago, I decided to contact my real estate agent to see if she can find out from the seller's agent the roofing company that was used to install the new roof. Upon talking to Frank Ward about my situation, he was very quick and abrupt to tell me that he was not at fault and that the warranty had already expired. He was so quick to tell me this without even fully gathering all the facts. Furthermore, Frank was extremely rude with me on the phone with zero customer service etiquette, and offered no inclination to even want to come out to at least to assess the leaks to see how much the repairs would come out to. This is doing poor business and I would never use him or his incompetent company to ever install new roofing because they will not do it to standard. Frank was also quick to tell me that the actual roofers who installed the roof were no longer working with him. I'm surprised that he was so quick to pawn the faulty construction off on people he specifically hired to represent his company. If the owner of the company lacks integrity, customer service skills, proper communication skills, management skills, and leadership, no wonder the "roofers" he hires to install the roof lacks the appropriate work ethics to install the roof right the first time around! Buyers beware: DO NOT USE THIS COMPANY!! Please do yourself a favor and go on [redacted] to find reputable, Revdex.com accredited roofing companies to do the new installation! You will save yourself the headache, stress, and extra $$ by going with someone who has good reviews.","neg-1

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Description: Roofers

Address: 1349 Whitewater Rd, Memphis, Tennessee, United States, 38117

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