We obtained the customer contact information from an outside vendor on 05/20/with the understanding that the customer had requested information on a walk in tub or a safety shower Our office called and spoke to *** *** on 08/30/and set an appointment to have our technician stop
by on 08/31/at 2:pm Our technician spent a couple of hours with Mr& Mrs*** going over the details A credit application was completed where Mr& Mrs*** provided their full name, address, social security number, date of birth, drivers license number and several more personal details The purpose of the credit application was to see how low we could get an interest rate and how low we could get a payment for the purchase of a walk in tub or safety shower We have no way to obtain a credit report for a customer unless they provide the personal information and give us consent. Once the credit application was completed and consented to by both Mr& Mrs*** our office called an outside 3rd party finance company and received a credit inquiry The 3rd party finance company thereby approved the application with a purchase price up to$19,995.23. Mr& Mrs*** were offered several different payment options but decided not to hire our company to complete the project All of their personal information was destroyed and no further contact has been attempted by our office and no further contact is anticipated. Since we are not a 3rd party financing company we did not obtain the credit report The credit inquiry was made from a 3rd party vendor However, regardless of who made the credit inquiry it is not something that can be deleted The major credit bureaus leave the inquiry on a credit file for a standard number of years and as I understand the process it is the same for everyone. We would be happy to discuss the matter with the customer at any time Please have them call ###-###-#### and ask for *** and I would be happy to discuss the matter with them
Our company did indeed write up a contract to provide a walk in bathtub with this customer The final balance is due upon receipt of the install Our company utilizes different 3rd party financing companies to help our customers with the purchase Two of the financing companies
are able to provide an approval on the same day of application Our third financing company takes up to hours to provide an approval The customer is indeed approved to purchase a walk in tub from our company However our three different 3rd party financing companies have declined to loan them the funds to do so Because of the sensitive nature of 3rd party financing we are not able to provide a reason for the decline My understanding of the law is that the 3rd party financing companies will send direct notice to the customer telling of the reason for the decline I cannot speak on behalf of the 3rd party financing companies but this is my understanding However, if the customer would like to move forward with the contract they signed we are more than happy to install the walk in tub for them On the day of the install the final balance will be due and payable in the form of check or credit card Please call *** at ###-###-#### to schedule your install date
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I was told I was only signing for the work completed on the tub, nothing elseThe salesman counted tiles, took measurments of the bathroomHe asks martyred the withdrew and said would be no problem to replace with a smaller venting windowSui I guessed my complaint is more auth the salesman and not the workWhen I asked about remodel and the window when the workman were here was told don't remodel
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Safely Walk in Tubs, LLC dba Safe at Home Solutions has received
the complaint that was filed with the Revdex.com of Kansas City
There are a few things that we want to address in regards to the complaint that
was filed. Attached please find the
supporting documentation in the
form of: Customer Agreement (Remodeling
Contract), *** *** Completion Certificate, and the Safe at Home Completion
Certificate
First, the items that were on the contract that was signed
by the customer were:
A walk in tub, left hand, white; an acrylic window trim kit
and installation; and safety barsNothing in the contract that was signed by the
customer states anything about tiling, mold removal, or installing a new toilet
in the bathroom
Second, there are two
(2) completion certificates that have been signed by the customerThe first
completion certificate is for our funding company, *** ***, and clearly
states: “AAll the goods and services provided for in the above described
credit sales agreement have been delivered and performed in a workmanlike
manner and in accordance with the terms of said agreementBThe Buyers named
in said agreement did not exercise their right to cancel said agreement after
having received, prior to the delivery of any part of the goods and/or
performance of any part of the services contracted for, due and proper notice
of the existence of their right to do so.”
The second completion certificate that was signed by the
customer clearly states: “I HEREBY CERTIFY: Safe at Home has completed the
work it agreed to do to my satisfaction and in accordance with the terms of the
Customer Agreement (Remodeling Contract)I have no service requests and no
complaints regarding the work performed.”
Our company policy regarding warranty is as follows: We do
offer a one (1) year workmanship warranty on all of our installs Therefore, if there are any issues with the
work agreed upon in the customer contract we will gladly come out at no charge
during the first year and address
The third issue that we want to address is the
advertising complaint. Our company
offers complete bathroom remodeling in select markets. We offer complete bathroom remodeling
services within a two hour radius of the Kansas City area. Certainly if the customer would like to hire
us to remodel the entire bathroom we can provide a price quote to do so.
As a resolution, we will not complete an entire bathroom
remodel for the purchase price that the customer has paid of $10,
However, if the customer provides the tile, we will be more than happy to
replace the current shower surround with a custom tile surround at no
additional fee. Please call *** at
###-###-#### to schedule the free tile upgrade
We have sent a technician out two separate times to diagnose the issue We have attempted two different fixes that apparently did not fix the problem We apologize for the problem but unfortunately sometimes when we are dealing with water leaks they can be hard to diagnose Our
installer has ordered many new parts for the job and we are going to install several new parts and we will correct the issue to your 100% satisfaction You should receive a call from our office today and the technician will have your problem fixed this week
We obtained the customer contact information from an outside vendor on 05/20/with the understanding that the customer had requested information on a walk in tub or a safety shower Our office called and spoke to *** *** on 08/30/and set an appointment to have our technician stop by on 08/31/at 2:pm Our technician spent a couple of hours with Mr& Mrs*** going over the details A credit application was completed where Mr& Mrs*** provided their full name, address, social security number, date of birth, drivers license number and several more personal details The purpose of the credit application was to see how low we could get an interest rate and how low we could get a payment for the purchase of a walk in tub or safety shower We have no way to obtain a credit report for a customer unless they provide the personal information and give us consent. Once the credit application was completed and consented to by both Mr& Mrs*** our office called an outside 3rd party finance company and received a credit inquiry The 3rd party finance company thereby approved the application with a purchase price up to$19,995.23. Mr& Mrs*** were offered several different payment options but decided not to hire our company to complete the project All of their personal information was destroyed and no further contact has been attempted by our office and no further contact is anticipated. Since we are not a 3rd party financing company we did not obtain the credit report The credit inquiry was made from a 3rd party vendor However, regardless of who made the credit inquiry it is not something that can be deleted The major credit bureaus leave the inquiry on a credit file for a standard number of years and as I understand the process it is the same for everyone. We would be happy to discuss the matter with the customer at any time Please have them call *** and ask for *** and I would be happy to discuss the matter with them
We obtained the customer contact information from an outside vendor on 05/20/with the understanding that the customer had requested information on a walk in tub or a safety shower Our office called and spoke to *** *** on 08/30/and set an appointment to have our technician stop
by on 08/31/at 2:pm Our technician spent a couple of hours with Mr& Mrs*** going over the details A credit application was completed where Mr& Mrs*** provided their full name, address, social security number, date of birth, drivers license number and several more personal details The purpose of the credit application was to see how low we could get an interest rate and how low we could get a payment for the purchase of a walk in tub or safety shower We have no way to obtain a credit report for a customer unless they provide the personal information and give us consent. Once the credit application was completed and consented to by both Mr& Mrs*** our office called an outside 3rd party finance company and received a credit inquiry The 3rd party finance company thereby approved the application with a purchase price up to$19,995.23. Mr& Mrs*** were offered several different payment options but decided not to hire our company to complete the project All of their personal information was destroyed and no further contact has been attempted by our office and no further contact is anticipated. Since we are not a 3rd party financing company we did not obtain the credit report The credit inquiry was made from a 3rd party vendor However, regardless of who made the credit inquiry it is not something that can be deleted The major credit bureaus leave the inquiry on a credit file for a standard number of years and as I understand the process it is the same for everyone. We would be happy to discuss the matter with the customer at any time Please have them call ###-###-#### and ask for *** and I would be happy to discuss the matter with them
Our company did indeed write up a contract to provide a walk in bathtub with this customer The final balance is due upon receipt of the install Our company utilizes different 3rd party financing companies to help our customers with the purchase Two of the financing companies
are able to provide an approval on the same day of application Our third financing company takes up to hours to provide an approval The customer is indeed approved to purchase a walk in tub from our company However our three different 3rd party financing companies have declined to loan them the funds to do so Because of the sensitive nature of 3rd party financing we are not able to provide a reason for the decline My understanding of the law is that the 3rd party financing companies will send direct notice to the customer telling of the reason for the decline I cannot speak on behalf of the 3rd party financing companies but this is my understanding However, if the customer would like to move forward with the contract they signed we are more than happy to install the walk in tub for them On the day of the install the final balance will be due and payable in the form of check or credit card Please call *** at ###-###-#### to schedule your install date
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I was told I was only signing for the work completed on the tub, nothing elseThe salesman counted tiles, took measurments of the bathroomHe asks martyred the withdrew and said would be no problem to replace with a smaller venting windowSui I guessed my complaint is more auth the salesman and not the workWhen I asked about remodel and the window when the workman were here was told don't remodel
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Safely Walk in Tubs, LLC dba Safe at Home Solutions has received
the complaint that was filed with the Revdex.com of Kansas City
There are a few things that we want to address in regards to the complaint that
was filed. Attached please find the
supporting documentation in the
form of: Customer Agreement (Remodeling
Contract), *** *** Completion Certificate, and the Safe at Home Completion
Certificate
First, the items that were on the contract that was signed
by the customer were:
A walk in tub, left hand, white; an acrylic window trim kit
and installation; and safety barsNothing in the contract that was signed by the
customer states anything about tiling, mold removal, or installing a new toilet
in the bathroom
Second, there are two
(2) completion certificates that have been signed by the customerThe first
completion certificate is for our funding company, *** ***, and clearly
states: “AAll the goods and services provided for in the above described
credit sales agreement have been delivered and performed in a workmanlike
manner and in accordance with the terms of said agreementBThe Buyers named
in said agreement did not exercise their right to cancel said agreement after
having received, prior to the delivery of any part of the goods and/or
performance of any part of the services contracted for, due and proper notice
of the existence of their right to do so.”
The second completion certificate that was signed by the
customer clearly states: “I HEREBY CERTIFY: Safe at Home has completed the
work it agreed to do to my satisfaction and in accordance with the terms of the
Customer Agreement (Remodeling Contract)I have no service requests and no
complaints regarding the work performed.”
Our company policy regarding warranty is as follows: We do
offer a one (1) year workmanship warranty on all of our installs Therefore, if there are any issues with the
work agreed upon in the customer contract we will gladly come out at no charge
during the first year and address
The third issue that we want to address is the
advertising complaint. Our company
offers complete bathroom remodeling in select markets. We offer complete bathroom remodeling
services within a two hour radius of the Kansas City area. Certainly if the customer would like to hire
us to remodel the entire bathroom we can provide a price quote to do so.
As a resolution, we will not complete an entire bathroom
remodel for the purchase price that the customer has paid of $10,
However, if the customer provides the tile, we will be more than happy to
replace the current shower surround with a custom tile surround at no
additional fee. Please call *** at
###-###-#### to schedule the free tile upgrade
We have sent a technician out two separate times to diagnose the issue We have attempted two different fixes that apparently did not fix the problem We apologize for the problem but unfortunately sometimes when we are dealing with water leaks they can be hard to diagnose Our
installer has ordered many new parts for the job and we are going to install several new parts and we will correct the issue to your 100% satisfaction You should receive a call from our office today and the technician will have your problem fixed this week
We obtained the customer contact information from an outside vendor on 05/20/with the understanding that the customer had requested information on a walk in tub or a safety shower Our office called and spoke to *** *** on 08/30/and set an appointment to have our technician stop by on 08/31/at 2:pm Our technician spent a couple of hours with Mr& Mrs*** going over the details A credit application was completed where Mr& Mrs*** provided their full name, address, social security number, date of birth, drivers license number and several more personal details The purpose of the credit application was to see how low we could get an interest rate and how low we could get a payment for the purchase of a walk in tub or safety shower We have no way to obtain a credit report for a customer unless they provide the personal information and give us consent. Once the credit application was completed and consented to by both Mr& Mrs*** our office called an outside 3rd party finance company and received a credit inquiry The 3rd party finance company thereby approved the application with a purchase price up to$19,995.23. Mr& Mrs*** were offered several different payment options but decided not to hire our company to complete the project All of their personal information was destroyed and no further contact has been attempted by our office and no further contact is anticipated. Since we are not a 3rd party financing company we did not obtain the credit report The credit inquiry was made from a 3rd party vendor However, regardless of who made the credit inquiry it is not something that can be deleted The major credit bureaus leave the inquiry on a credit file for a standard number of years and as I understand the process it is the same for everyone. We would be happy to discuss the matter with the customer at any time Please have them call *** and ask for *** and I would be happy to discuss the matter with them