I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business was not aware of the floor not being levelThey are now and I am waiting to hear back from Dan regarding this and the final amount owed
Regards,
*** *** Revdex.com Update: Consumer acknowledged they have come to an agreement and expects issues will be addressed and resolved at scheduled appointment
I have
reviewed the response made by the business in reference to complaint ID ***, although Dan had not checked with us to see that "all has been resolved", this company certainly has done its best to work with me and resolve the issue.They had done the entire job over at no cost to us However, the standing water still persistsI have resigned myself that this is the best they can doI will be seeking elsewhere for a remedy at my own expense This complaint has been resolved
Regards,
*** ***
I am writing to inform you of our official response to the complaint generated by *** ***
*** of *** *** Rd *** NY, ***Franks DrEnergy was contacted by Ms
*** on September 16, to perform a no cost, no obligation energy assessment of her homeThe
assessment was performed on October 2, This assessment did not obligate the customer to have any work done by Franks DrEnergy nor did it obligate Franks DrEnergy to perform any workDuring the period of time following Ms
***'s assessment Franks DrEnergy recognized that due to the volume of Assisted Home Performance customers already under contract, we would not be able to take the next step and contract for work with Ms***In order to seek the best solution for Mr*** we consulted with our representative from the Assisted Home Performance program and, as advised, we referred Ms
*** to another NYS Assisted Home Performance approved contractorWe here at Franks are always looking for the very best way to serve our customers more efficientlyWe take pride in our
reputation as a leader in our industrySincerely, Daniel LCustomer Service Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Attached is the change order showing the credits and the additions to the projectFranks should have charged Mrs*** an additional $in addition to the original price of $13,for the work that was completed on her homeFranks did not charge Mrs*** the difference and went ahead
with the work because it was best for the outcome of the project and we were aware of Mrs*** hardshipAll we are asking is Mrs*** pay the originally contracted amount of $13,Mrs*** has paid $12,to date leaving her with a $balance
We are scheduled to go out and make a minor adjustment I have settled with Mrs*** for $that she will pay upon completion of the adjustmentI believe that is scheduled for the 29th of this month
Revdex.com spoke to Dan at business and the following was relayed: Everything is expected to be resolved, we are waiting on the town's approval of our plan to fix issue which has been submitted to the town
I spoke with the management team and we have agreed to settle this dispute for $if that will make the customer 100% satisfied with the jobPlease let me know how to move forward with thisThank you, Dan
According to our records an agreement was made in October between Frank’s and the customer to use a product designed to color and seal the concrete on the sidewalkThis work would be performed at Frank’s expense even though there is no warranty on the concrete workAs a part of the agreement
the customer would go to the retailer where the product was sold and pick a color at their convenienceBoth parties agreed that the best time to apply the product was in the spring at the earliest to allow for weather more conducive to the application processAlso, we agreed that giving as much time as possible for the existing sealer to weather and breakdown would be beneficial to applying the productFrank’s has confidence that the product will work due to past use with great resultsAccording to our records the customer would be contacting Franks in the spring to let us know the color choice and to coordinate a date that works best with their scheduleWe assumed that when we did not hear from the customer that He was not ready to have us come out to apply the productFrank’s has yet to receive a phone call from the customer requesting a scheduling date to this pointFrank’s is committed to delivering the best customer experience possible and, we are eager to deliver on our agreement at the customer’s convenience
Revdex.com spoke to Dan at business and the following was relayed: This has all been resolved
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business was not aware of the floor not being levelThey are now and I am waiting to hear back from Dan regarding this and the final amount owed
Regards,
*** *** Revdex.com Update: Consumer acknowledged they have come to an agreement and expects issues will be addressed and resolved at scheduled appointment
I have
reviewed the response made by the business in reference to complaint ID ***, although Dan had not checked with us to see that "all has been resolved", this company certainly has done its best to work with me and resolve the issue.They had done the entire job over at no cost to us However, the standing water still persistsI have resigned myself that this is the best they can doI will be seeking elsewhere for a remedy at my own expense This complaint has been resolved
Regards,
*** ***
I am writing to inform you of our official response to the complaint generated by *** ***
*** of *** *** Rd *** NY, ***Franks DrEnergy was contacted by Ms
*** on September 16, to perform a no cost, no obligation energy assessment of her homeThe
assessment was performed on October 2, This assessment did not obligate the customer to have any work done by Franks DrEnergy nor did it obligate Franks DrEnergy to perform any workDuring the period of time following Ms
***'s assessment Franks DrEnergy recognized that due to the volume of Assisted Home Performance customers already under contract, we would not be able to take the next step and contract for work with Ms***In order to seek the best solution for Mr*** we consulted with our representative from the Assisted Home Performance program and, as advised, we referred Ms
*** to another NYS Assisted Home Performance approved contractorWe here at Franks are always looking for the very best way to serve our customers more efficientlyWe take pride in our
reputation as a leader in our industrySincerely, Daniel LCustomer Service Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Attached is the change order showing the credits and the additions to the projectFranks should have charged Mrs*** an additional $in addition to the original price of $13,for the work that was completed on her homeFranks did not charge Mrs*** the difference and went ahead
with the work because it was best for the outcome of the project and we were aware of Mrs*** hardshipAll we are asking is Mrs*** pay the originally contracted amount of $13,Mrs*** has paid $12,to date leaving her with a $balance
We are scheduled to go out and make a minor adjustment I have settled with Mrs*** for $that she will pay upon completion of the adjustmentI believe that is scheduled for the 29th of this month
Revdex.com spoke to Dan at business and the following was relayed: Everything is expected to be resolved, we are waiting on the town's approval of our plan to fix issue which has been submitted to the town
I spoke with the management team and we have agreed to settle this dispute for $if that will make the customer 100% satisfied with the jobPlease let me know how to move forward with thisThank you, Dan
According to our records an agreement was made in October between Frank’s and the customer to use a product designed to color and seal the concrete on the sidewalkThis work would be performed at Frank’s expense even though there is no warranty on the concrete workAs a part of the agreement
the customer would go to the retailer where the product was sold and pick a color at their convenienceBoth parties agreed that the best time to apply the product was in the spring at the earliest to allow for weather more conducive to the application processAlso, we agreed that giving as much time as possible for the existing sealer to weather and breakdown would be beneficial to applying the productFrank’s has confidence that the product will work due to past use with great resultsAccording to our records the customer would be contacting Franks in the spring to let us know the color choice and to coordinate a date that works best with their scheduleWe assumed that when we did not hear from the customer that He was not ready to have us come out to apply the productFrank’s has yet to receive a phone call from the customer requesting a scheduling date to this pointFrank’s is committed to delivering the best customer experience possible and, we are eager to deliver on our agreement at the customer’s convenience