I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
appear below.I am unsatisfied with the offer because I know I will have the same issue when I order the next time, regardless of how many free salads I am given. Every time we order the Antipasta salad, it is made with tomatoes when we specifically tell them that the person we are ordering the salad for is allergic to tomatoes. If they want to give us anything, how about a refund in the amount of the five free salads they are offering? I do not wish to return to their establishment due to the lack of caring for their customer's dietary needs and the rudeness that the person on the phone displayed when my husband and I called to report the issue with them in the first place. I do not understand how five free salads, which they cannot make correctly to begin with, will help with the situation
Regards,*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
appear below.I am unsatisfied with the offer because I know I will have the same issue when I order the next time, regardless of how many free salads I am given. Every time we order the Antipasta salad, it is made with tomatoes when we specifically tell them that the person we are ordering the salad for is allergic to tomatoes. If they want to give us anything, how about a refund in the amount of the five free salads they are offering? I do not wish to return to their establishment due to the lack of caring for their customer's dietary needs and the rudeness that the person on the phone displayed when my husband and I called to report the issue with them in the first place. I do not understand how five free salads, which they cannot make correctly to begin with, will help with the situation
Regards,*** ***
If the customer will come back in, we will give them free salads