Franken Auto Parts

Initial Business Response /* (1000, 5, 2016/02/08) */
Parkcrest Dental Group files insurance as a courtesy to our patientsBecause the insurance contract is between the patient and the insurance company, we can only provide our patients with an estimate of coverage based on the information we
have received from them based on benefits from his/her employerWe strive to provide the insurance company as many details as possible so they will not downgrade the white composite filling material to silver amalgamUnfortunately, some insurance companies do not cover the white composite material, and consider this to be cosmeticIt is our policy to inform our patients as much as possible, including information about what insurance companies we are in-network withWe also provide fee estimates (that are based on percentages given by the insurance companies), and print this out on treatment plans that are all signed by our patientsMr*** also signed a treatment plan explaining this and his insurance paid everything except for $As a courtesy we have adjusted this amount off of the ledger and wish him the best in his future dental care at another office
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This companies response does nothing to explain why I was charged $the day of service as per estimate then they bill me more laterOther people need to know their estimates are not accurate and they hide the fact they are out-of-network with *** Parkcrest again offers no explanation of the appointment for with I have the reminder card and they did not have in their systemLost wages over this and they never make an attempt to reschedule or explain the problemSimply do not value year+ customer