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Frankenheim Construction, Inc.

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Reviews Frankenheim Construction, Inc.

Frankenheim Construction, Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2017/02/15) */
On Saturday, February 11th, the customer called to report the damage to her floorShe said that the stove was delivered Friday eveningI told her that I wanted her to e-mail me pictures of the damageI told her that I would have to speak to
the delivery staff on Monday because they were not working on Saturday
According to our delivery schedule the stove was delivered Wednesday, February 9thBoth of the delivery men that brought in the stove stated that it was delivered that day without incidentThey said that the stove was carried through the area in questionThe customer's husband was in the kitchen and her dog was walking underneath the stove as they were walking in
The customer was not there when the delivery occurred
I have included the content of our primary and follow up e-mails
Monday February 13th
Dear ***
I had just spoke with our delivery driver and he told me that they carried the unit in so it would not have caused this damage
I had shown him the pictures of the hole and the mat
He is an experienced driver and is very careful when delivering anything
Sincerely,
***
----------------------------
Wednesday February 15th
Dear ***
Prior to sending my reply, I had checked with our delivery staff that were at your house
They did not put the stove down, because your dog was underneath it as they were bringing it in
Your husband was there trying to get the dog away from their feetHe was in the kitchen during the whole delivery
It is unfortunate that your floor was damaged, but it was not caused by our delivery staff
Sincerely,
***
-------------------------------------
The customer e-mailed pictures of the floor damage and noted that a mat was covering the floor of the affected areaAs explained in the e-mail above, her husband was there the entire time our delivery men were in the house, as was her dog
If the stove was dropped, it would have been damaged as well and the customer's husband would have not accepted it
Initial Consumer Rebuttal /* (3000, 7, 2017/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After checking my phone records, yes the business is correct it was delivered around 4:p.mWednesday evening (Feb 8)I had my fiancé call prior to see when they would be delivering or if it would be delivered that day due to bad weatherRegardless we are now left with our new floor damagedThe man who laid our floor came to look at the damageHe told us you can clearly tell it was made from the stoveThe business is not willing to even meet halfway here***

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Address: 51 Stearns St, Cambridge, Massachusetts, United States, 02138-6726

Phone:

902562 0 0
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Web:

lookshairandbody.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Frankenheim Construction, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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