FRANKFORD CLEANERS

2/17/2017Hello,First of all, I would like to apologize for the late responseI was informed that the Revdex.com had received a complaint from a customerI would like to first explain the full story of what had happenedThe customer had came in and requested his clothes to be clean and the stain to be removedWe had informed the customer that it will not be a 100% guarantee that we may be able to remove it completely.The customer had agreed and had dropped off his clothesWhen he picked it up everything was perfectly and we had told him we attempted to clean it multiple times but the stain would not come outHe had left with his clothes and decided to come back requesting us a refundWe actually took his clothes again and tried to remove the stains without charging him another fee.Eventually, the stain did not come out and the customer was furiousWe did not offer him a refund because he had agreed in the beginning that even though we could not guarantee the stain to be removed, he had dropped off his clothesHe starting screaming and yelling at my wife using foul languageShe was terrified and was scared that he might abuse her and harm herShe had called the cops at the very secondHe started to tell the customers that were coming in to never do business here againAfter scaring away the customers for awhile, he had left the scene before the officers arrived to the? sceneWe would appreciate it if the Revdex.com would look into this letter and the case more thoroughly before filing the complaint from the customerWe had never had a scene like this since we had started this businessI would like to apologize again for the trouble and the late response as wellThank you for your time.Sincerely,Yoo P

2/17/2017Hello,First of all, I would like to apologize for the late responseI was informed that the Revdex.com had received a complaint from a customerI would like to first explain the full story of what had happenedThe customer had came in and requested his clothes to be clean and the stain to be removedWe had informed the customer that it will not be a 100% guarantee that we may be able to remove it completely.The customer had agreed and had dropped off his clothesWhen he picked it up everything was perfectly and we had told him we attempted to clean it multiple times but the stain would not come outHe had left with his clothes and decided to come back requesting us a refundWe actually took his clothes again and tried to remove the stains without charging him another fee.Eventually, the stain did not come out and the customer was furiousWe did not offer him a refund because he had agreed in the beginning that even though we could not guarantee the stain to be removed, he had dropped off his clothesHe starting screaming and yelling at my wife using foul languageShe was terrified and was scared that he might abuse her and harm herShe had called the cops at the very secondHe started to tell the customers that were coming in to never do business here againAfter scaring away the customers for awhile, he had left the scene before the officers arrived to the sceneWe would appreciate it if the Revdex.com would look into this letter and the case more thoroughly before filing the complaint from the customerWe had never had a scene like this since we had started this businessI would like to apologize again for the trouble and the late response as wellThank you for your time.Sincerely,Yoo P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: I did not agree to NOT have the stains removedI did not agree to the poor customer service.I am still requesting my refund.The cops were not calledI did not threaten them in anywayI requested my refund and it was refused.I am requesting my refund once again as I DID NOT agree to NOT have services performed as promised.I am also requesting my refund due to the late response and yet again poor customer service Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did not agree to NOT have the stains removedI did not agree to the poor customer service.I am still requesting my refund.The cops were not calledI did not threaten them in anywayI requested my refund and it was refused.I am requesting my refund once again as I DID NOT agree to NOT have services performed as promised.I am also requesting my refund due to the late response and yet again poor customer service Regards, [redacted]

2/17/2017Hello,First of all, I would like to apologize for the late responseI was informed that the Revdex.com had received a complaint from a customerI would like to first explain the full story of what had happenedThe customer had came in and requested his clothes to be clean and
the stain to be removedWe had informed the customer that it will not be a 100% guarantee that we may be able to remove it completely.The customer had agreed and had dropped off his clothesWhen he picked it up everything was perfectly and we had told him we attempted to clean it multiple times but the stain would not come outHe had left with his clothes and decided to come back requesting us a refundWe actually took his clothes again and tried to remove the stains without charging him another fee.Eventually, the stain did not come out and the customer was furiousWe did not offer him a refund because he had agreed in the beginning that even though we could not guarantee the stain to be removed, he had dropped off his clothesHe starting screaming and yelling at my wife using foul languageShe was terrified and was scared that he might abuse her and harm herShe had called the cops at the very secondHe started to tell the customers that were coming in to never do business here againAfter scaring away the customers for awhile, he had left the scene before the officers arrived to the sceneWe would appreciate it if the Revdex.com would look into this letter and the case more thoroughly before filing the complaint from the customerWe had never had a scene like this since we had started this businessI would like to apologize again for the trouble and the late response as wellThank you for your time.Sincerely,Yoo P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because: I did not agree to NOT have the stains removedI did not agree to the poor customer service.I am still requesting my refund.The cops were not calledI did not threaten them in anywayI requested my refund and it was refused.I am requesting my refund once again as I DID NOT agree to NOT have services performed as promised.I am also requesting my refund due to the late response and yet again poor customer service
Regards,
*** ***

2/17/2017Hello,First of all, I would like to apologize for the late response. I was informed that the Revdex.com had received a complaint from a customer. I would like to first explain the full story of what had happened. The customer had came in and requested his clothes to be clean and...

the stain to be removed. We had informed the customer that it will not be a 100% guarantee that we may be able to remove it completely.The customer had agreed and had dropped off his clothes. When he picked it up everything was perfectly normal and we had told him we attempted to clean it multiple times but the stain would not come out. He had left with his clothes and decided to come back requesting us a refund. We actually took his clothes again and tried to remove the stains without charging him another fee.Eventually, the stain did not come out and the customer was furious. We did not offer him a refund because he had agreed in the beginning that even though we could not guarantee the stain to be removed, he had dropped off his clothes. He starting screaming and yelling at my wife using foul language. She was terrified and was scared that he might abuse her and harm her. She had called the cops at the very second. He started to tell the customers that were coming in to never do business here again. After scaring away the customers for awhile, he had left the scene before the officers arrived to the scene. We would appreciate it if the Revdex.com would look into this letter and the case more thoroughly before filing the complaint from the customer. We had never had a scene like this since we had started this business. I would like to apologize again for the trouble and the late response as well. Thank you for your time.Sincerely,Yoo P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I did not agree to NOT have the stains removed. I did not agree to the poor customer service.I am still requesting my refund.The cops were not called. I did not threaten them in anyway. I requested my refund and it was refused.I am requesting my refund once again as I DID NOT agree to NOT have services performed as promised.I am also requesting my refund due to the late response and yet again poor customer service.
Regards,
[redacted]