Frankie's Body Shop

defective wood flooring misrepresentations from sales about warranty and use!

Floors Incinstalled tile flooring in my newly built home at the request of my builder, Uptmore Custom HomesIn November of several titles started to buckle upward and crackSeveral tiles even removed themselves from floor
I contacted my builder *** *** who refered me to his home warranty company Nation Home Insurance Company/Warranty of TexasThe warranty set out an State Engineer to perform an Distress Inventory Report to see if damage was cause by foundation problems, which is common in TexasThe said inspection was performed on December 17, A report was sumitted to the builder and myself on January 22, and the following was observedThe engineer stated NO FOUNDATION DAMAGE WAS FOUND, but concluded the damaged tile was the result of said tile being installed wrong or tile was defectiveAfter report was received the builder had me contact Floors Inc here in San Antonio TxThe first person I spoke to was *** *** who stated she read the report

On August 1, my husband and I closed on a home we built with *** *** Home Builders DBA *** Homes The very day we moved in, we noticed that the engineered wood floors we had installed were not living up to the sales pitch we were given at the design center We chalked it up to our mistake and agreed we should of stuck with our original plan of real hardwoods
On September 28, we made our first service request for a plank that was delaminating in the master bedroom That service call was cancelled by the sub, *** *** claiming they could not reach my husband or myself I got upset with the warranty rep for *** because neither my husband nor I had messages left
On November 19, I placed another warranty request for delaminating planks…they bubble up *** *** came out and replaced two planks at that time
On April 26, I placed a warranty request for several minor issues When the warranty rep was at our home, I asked him to help me