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Franklin Apartment Management

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Franklin Apartment Management Reviews (5)

We are not members of the Revdex.com and therefore will not mediate or discuss this matter on or through the Revdex.com website Instead, we will deal directly with Ms [redacted] Thank you, Franklin Apartment Management?

This resident did report a leak in her apartment on 8/4/16. The maintenance employee was dispatched to the unit and discovered there was leak in
the roof of the building. A bid was obtained from a contractor on 8/8/16, and the work was completed on 8/10/16. The contractor recommended refraining from repairing the ceiling in the apartment until the next rain had occurred, which was expected within two days, in order to confirm the roof leak had indeed been fixed by their repairThe repair of the roof was confirmed by the contractor, and the ceiling repair was immediately scheduled based on the resident’s availability
On 8/18/16, management of the complex received notification that the resident’s August rent payment was returned NSF due to an invalid closed account, and management immediately sent a notice to the resident. On 8/19/16, the resident personally came into the leasing office to pay her rent, which was at that time days past-due, plus the NSF charge, but the resident made absolutely no comment about any “dead animal outside in [my] breezeway”. The resident did call and report a dead animal in the breezeway on 8/22/16, and the carcass was removed on the same day that it was reported, which report and removal date was not until after the resident filed her complaint online with the Revdex.com
The resident further alleged that: “They are always contacting me about some kind of money that needs to be paid to them even if there is nothing owed to them…”. Pursuant the resident’s ledger, this resident has been late paying the monthly rent, and has been charged and paid late fees thirteen (13) times, which would constitute legitimate grounds for her being contacted “about some kind of money that needs to be paid”
The resident further alleged in her complaint that: “I’ve had issues with them putting my rent on to someone else’s rent and then reaching out to me asking to pay my rent and telling me that I am late and then turning around and changing their mind saying we apologize for the inconvenience.” Pursuant to the resident’s ledger, there are absolutely no entries of any late charges being charged to this resident’s account and then being reversed. If the resident’s allegation were true, there would be an entry reversing a late charge, because no entry in the accounting system software that is utilized by our company can be deleted, an incorrect entry may only be reversed, and there would therefore be a permanent entry on the resident’s ledger reflecting a reversal
It is our position that this complaint was filed by a disgruntled resident out of retaliation and anger for being required to pay late charges due to the resident’s own failure to pay the rent in a timely manner on numerous occasions as contractually obligated in the lease agreement. If this resident has any future issues or complaints, they should be addressed to the Executive Director of the community instead of the leasing agent or the assistant manager

To the Revdex.com:
This resident violated Section
of the TAA Lease contract by failing to notify us that she had a registered sex offender residing in/registered to her apartmentScreen shots of the registered sex offender information, proving
he was registered as living at her address is attached, as well as a screen shot of the language from the TAA Lease contract.
Please let us know if you require any additional information
Sincerely,
Franklin Apartment Management

We are not members of the Revdex.com and therefore will not mediate or discuss this matter on or through the Revdex.com website.  Instead, we will deal directly with Ms. [redacted]Thank you, Franklin Apartment Management?

9.5pt; font-family: Tahoma, sans-serif; letter-spacing: 0.2pt;">TO:                   Revdex.com FROM:              Franklin Apartment Management RE:                   Complaint Filed by [redacted], Case #[redacted] DATE:               June 15, 2015 Dear Revdex.com: We have reviewed the complaint that was filed by [redacted], Case #[redacted], regarding multiple allegations against the property manager at the Artisan at Rush Creek Apartments, [redacted]. These allegations include, but are not limited to: "The property manager is so clearly making it a mission of hers to personally attack me in any way she can and right now, she is using her authority in her current position to seriously alarm, annoy and harasses me." The Franklin Companies denies that the property manager is attacking, alarming, annoying and/or harassing Ms. [redacted] in any manner whatsoever. Ms. [redacted]'s allegations do not state specific acts or incidences that would support her allegations, and we would state that it is our opinion that the allegations are being made in an effort to prevent Ms. [redacted] from having to comply with the terms of the lease agreement that she executed. Ms. [redacted] also alleges that: "She [property manager] is using her authority to diminish my rental history, charge me for violations that are not mine, charge me for pest control issues that are the cause of the unit upstairs from me (of which was able to terminate her lease and not have to pay pest control)." The Franklin Companies denies each and every one of these allegations. Ms. [redacted] has failed to state any specific facts and has failed to provide any evidence to support any of these allegations. The Franklin Companies specifically denies that the property manager is trying to diminish Ms. [redacted]'s rental history. In support thereof, the Franklin Companies state that payment of rent by any resident is automatically reported to the credit reporting agencies through the computer software that is utilized by the company for posting rental payments. The payment performance of any and all residents is automatically uploaded to the credit reporting agencies, and therefore any payments that are not made according to the terms of the lease agreement are reported accordingly. Additionally, the Franklin Companies would further state that payments of rent are not posted by the property manager, and therefore the property manager has absolutely nothing to do with any diminishment of Ms. [redacted]'s rental history. The Franklin Companies would further state that any diminishment of Ms. [redacted]'s rental history is a direct result of Ms. [redacted]'s own payment performance or lack thereof. The Franklin Companies specifically denies that Ms. [redacted] has been charged for any violation that is or was not hers. Ms. [redacted] has not specifically stated what she was charged for, and she has not provided any evidence or proof that she was charged for any violation that was not hers. Therefore, the Franklin Companies states that this allegation is unsubstantiated and totally false, and further denies that Ms. [redacted] has been charged for any violation that was not a legal obligation of Ms. [redacted]'s pursuant to the terms of the lease agreement. Ms. [redacted] has also alleged and stated that she has been charged "for pest control issues that are the cause of the unit upstairs from me (of which was able to terminate her lease and not have to pay pest Page2 of 3 control)". The Franklin Companies specifically denies this allegation. In support of our denial, the Franklin Companies would show that this is not the only occurrence, nor is it the first occurrence, of bed bug infestations that have been reported and verified in Ms. [redacted]'s unit. The first infestation of bed bugs in Ms. [redacted]'s unit occurred during the year 2013. That infestation was verified and treated by [redacted], a certified pest control company that is experienced and specializes in treating bed bug infestations, and said verification and treatment was done at the request of Artisan at Rush Creek. After the treatment for bed bugs in 2013, no further complaints have been received. However, after the treatment for bed bugs in 2013, our maintenance employees were refused access to Ms. [redacted]'s unit when they needed to re-inspect the unit to verify the infestation was eliminated, and that difficulty was a direct result of Ms. [redacted]'s refusal to allow access to her apartment. Another bed bug infestation was recently discovered in Ms. [redacted]'s unit by a maintenance employee of the Franklin Companies while performing a work order request in Ms. [redacted]'s unit. The Franklin Companies would show that this current bed bug infestation is absolutely Not "the cause of the unit upstairs" from Ms. [redacted]'s unit. In support thereof, the Franklin Companies would state that on May 27, 2015, Ms. [redacted] personally called the Franklin Companies' corporate office (at approximately 3:30 PM), to "complain about the property manager at the Artisan at Rush Creek Apartments". Almost immediately upon completion of that telephone call, at 3:45 PM, Ms. [redacted] 'filed' the current pending complaint through the Revdex.com Website, prior to the Regional Manager even having an opportunity to speak with Ms. [redacted]. Upon the Regional Manager being notified that Ms. [redacted] had called the corporate office and filed a complaint with the Revdex.com immediately upon concluding the telephone call, the Regional Manager contacted the property manager regarding the complaint and allegations. The property manager was informed on this same date by the maintenance employee that he had seen bed bugs in Ms. [redacted]'s unit, and the property manager immediately called and requested [redacted] to come to the apartment complex to inspect Ms. [redacted]'s unit to confirm and treat it for bed bugs. "[redacted], one of the pest control technicians from [redacted], came to the complex, and inspected the units both above and below Ms. [redacted]'s unit, and it has been officially documented that no bed bugs were found in any unit near Ms. [redacted]'s. However, Ms. [redacted] would not open the door or allow "[redacted] or any management staff member access to her unit in order to treat the bed bug infestation. The Franklin Companies would further show that Ms. [redacted] changed the locks on her apartment, and therefore management is unable to access her apartment. Therefore, the bed bug infestation that has been personally seen and reported by the Franklin Companies' maintenance employee to be active in Ms. [redacted]'s unit is and will remain, untreated. On June 8, 2015, the property manager at the Artisan at Rush Creek Apartment complex personally spoke with Ms. [redacted] and requested a copy of the key to Ms. [redacted]'s unit, but Ms. [redacted] refused and stated that: "someone is always home, and you don't need a copy of my key." The Franklin Companies would state that the property management company is legally allowed to have a key for entry into each and every unit on the premises, and that Ms. [redacted]'s refusal to provide a copy of the key and/or allow access to the unit is a direct violation of the lease agreement/contract that was signed by Ms. [redacted]. Additionally, Franklin Companies would further state that we believe that the recurring bed bug infestation problem is a direct result of the employment of Ms. [redacted]'s live-in boyfriend, which is a furniture delivery person. As a person in frequent contact with used furniture, the ability to transport bed bugs into the unit would certainly exist. Ms. [redacted] also alleges in her complaint that "Everything she [property manager] is claiming I am doing or have done, she has no evidence of..." The Franklin Companies specifically denies this statement by Ms.
Page3 of 3 [redacted]. In support thereof, a specific incident that the property manager has approached Ms. [redacted] about and has discussed with Ms. [redacted], was the urination on the outside of one of the buildings in the apartment complex by a man who was admittedly a guest or visitor of Ms. [redacted]'s and/or her live-in boyfriend's. This incident was absolutely not alleged—it was personally observed and personally witnessed by the Property Manager. Ms. [redacted] has further alleged in her complaint: "Also, my vehicle is constantly being vandalized by the unsupervised children on the property" and that "The leasing staff offers no resolve nor do they follow up with the children I have reported it on." The Franklin Companies denies Ms. [redacted]'s allegations. The Franklin Companies would state that it is in no way responsible for the actions of any unsupervised children on the property. Additionally, The Franklin Companies denies the allegation that the staff does not follow up with the children that it has been reported on. In support thereof, the Franklin Companies would state that it is not obligated nor allowed to advise Ms. [redacted] of any 'follow-up' with the children or the parents of the children, due to privacy laws and/or requirements. The Franklin Companies are not liable for any damage to any resident's vehicle while parked on the premises, as stated in Paragraph 24 of the Lease Agreement. The Franklin Companies' leasing staff have previously advised Ms. [redacted] that any matters involving Ms. [redacted]'s vehicle being 'vandalized', would need to be reported to the police department, as it is a legal issue that we have no authority over. In the alternative, Ms. [redacted] would need to file a claim on her own automobile insurance policy, all of which Ms. [redacted] has previously been advised. With regard to Ms. [redacted]'s 'Desired Settlement', Franklin Companies will not agree to any of her terms or demands. Due to the repeated infestation of bed bugs in Ms. [redacted]'s unit, and none being found in any of the adjoining units, Franklin Companies will not refund any monies she may have paid for pest control. Additionally, we will not falsify Ms. [redacted]'s rental history as [good], due to the fact that it is not. Her rental payments are reported as they are made. The Franklin Companies adamantly denies that Ms. [redacted] is being discriminated against, and in fact states that her allegation of discrimination is simply being used in an attempt to 'scare' or 'pressure' the Franklin Companies into complying with her demands. With regard to the cost of repairs to the damage to her vehicle, Franklin Companies will not pay for the damages. Ms. [redacted] has been served with a 60-day Notice to Vacate, and upon her move-out, Ms. [redacted] will be charged for any and all appropriate damages, including, but not limited to, bed bug removal if the infestation remains at that time. Please do not hesitate to contact us if you have any further questions or need any further information in connection with this matter. Thank you, 
[redacted]
Regional Manager, Artisan Properties

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