Franklin Automotives

I TOOK MY 2002 FORD EXPIDITION TO THIS AUTOMOTIVE SHOP IN MID JULY 2015 FOR WORK O THE MOTOR. I PICKED BY TRUCK UP IN LATE AUGUST AFTER RECEIVIG A CALL SAYING IT WAS READY. AFTER DIVING IT FOR LESS THAN A WEEK I HAD TO TAKE IT BACK BECAUSE IT WAS STILL HAVING PROBLEMS. TODAY IS DECEMBER 18TH 2015 AND I STILL DON'T HAVE MY TRUCK BACK. THE CUSTOMER SERVICE IS NONE EXISTANT AND EVERY TIME I CALL I DON'T GET AN ANSWER. I HAVE MADE MULTIPLE TRIPS TO THIS BUSINESS TO CHECK ON THE PROGRESS OF MY VEHICLE ONLY TO FIND THE WORK INCOMPLETE AND THE HOOD RAISED AS IF IT'S BEING WORKED ON. THE OWNER OF THE SHOP IS [redacted] AND HE HAS GIVEN ME EXCUSE AFTER EXCUSE NOW FOR MONTHS. PLEASE HELP ME UNDERSTAND WHAT I CAN DO TO GET MY TRUCK BACK LEGALLY AND WITOUT ANY INCIDENT. THIS BUSINESS SHOULD BE REPORTED AND THE NEWS STATIONS SHOULD DO A REPORT ON THIS BUSIESS TO WARN CURRENT CUSTOMERS AND WOULD BE COUSTOMERS ABOUT THIS BUSINESS.THIS BUSINESS HAS LET ME AND MY FAMILY DOWN AND CREATED A TRANSPORTATION HARDSHIP. THIS BUSINESS SHOULD NOT BE TRUSTED AND SHOULD BE CLOSED FOR BAD BUSINESS PRACTICES I HAVE THE RECIEPT FOR THE AMOUNT I HAVE PAID THUS FAR.I HAVE BEEN PATIENT AND TRIED HARD TO WORK DIRECTLY WITH THIS BUSINESS OWNER [redacted] YET STILL ALL HIS PROMISES AND DATES OF COMPLETION HAVE ALL BEEN FALSE. Product_Or_Service: 2002 WHITE FORD EXPEDITIONDesired SettlementI WANT THE JOB COMPLETED WITHOUT ANY ADDITIONAL MONIES BEING EXCHANGED.I WANT THIS BUSINESS INVESTIGATED FOR BAD BUSINESS PRACTICES