Franklin Chevrolet Cadillac Buick GMC

I purchased a *** *** *** from them in the beginning of JanuaryMy car came with a warranty as part of the sale, so I did not need the $extended warranty that ended up getting added onto my purchaseAt the end of January (Jan 27th) I contacted the dealership to have it canceledThey had me come into the dealership and fill out a form to cancel it noting that because it had been less than a month I would get back my full $to be credited to my auto loanI waited but they never credited the money backIn March I called again, and was instructed to email the details of my auto loan including my account number and the name of my bank with the message cancel extended warranty to ***I did, but again the plan was never canceled and the money never credited back to my accountAfter calling again and being told it was being taken care of multiple times with no success again in May I realized they weren't going to do anything from me callingSo I we

I am not the first person this has happened toThis seems to be a re-occurring theme at FranklinSo I called ahead of time to see specific vehicle and to make SURE they still had itConfirmed with people yes it was there and no deals were being work on for itI live in Savannah and wanted to be sure that I wouldn't be wasting my time driving an hour thereSo we drive down wasting most of my day to find out that the truth was the vehicle WAS NOT ON THE LOT! How can this keep happening to one person after another? POOR MANAGEMENT is where I would point the finger! Come on people, If I take time to call PLEASE MAKE 100% sure the vehicle is there and ready to go! The Vehicle that you "had" is one in which we were ready to make a deal on! Now, I will never step
Foot in your property to even consider buying from your dealership!

Drove hrs only to be told that I could not buy a SUV at advertised price on the internetThey actually told me I did not qualify for that priceSaid my price was higherNot sure whyTook my checkbook to a real dealership and bought another SUVThese guys are real clowns