Franklin Kia

My buying experience was great my sales person Andrae was great he even gave me some work out techniquesAnd the Lot Porter Tom Kuhn was a little simple but helpful when pulled my new car up to take deliveryFranklin Kia is clearly an equal opportunity employer and I applaud that along with thier customer service skills

Started out greatended horribly Went in on a Sunday afternoon to look for a Cadenza, but the salesman (Steve [redacted] who was outstanding) directed me to a recently traded in top-of-the-line low mileage KWow, what a car, and the deal they offered which was about $off the Internet Price (about $35,000!), so I placed a deposit on the car to consummate the deal and pick it up on Monday when my wife got home from workArrived Monday evening, completed the paperwork in the business office with Frank [redacted] (super guy!), wrote the check as it was a cash deal, and went to the showroom to get the keys and leaveIt was at that point that Steve apologetically informed me that they only had one key fob for the car, and that they were going to try to contact the person who traded it in to get the other fob, BUT that if they could not get it, I WOULD HAVE TO BUY ANOTHER FOB AND PAY FOR THEM TO PROGRAM IT! I told Steve that that was not acceptable, and that they should have let me know that prior to consummating the dealI told them I'd still take the car, but that if they could not get the other fob, that I expected them to get me one at NO COST to me as cars come with fobsHe said he agreed, but the sales manager told him that was the deal, and after a short back-and-forth with Tom [redacted] (the sales manager), who would not budge, the owner and TV commercial star Dan [redacted] who was seated nearby but never spoke, finally turned around and said I was being rude, that they did not need customers like me, and told them to "give him his money back"We went back to the business office and Frank was flabbergasted about what transpired but efficiently reversed the transaction, made sure I had the information to make sure my check did not go through, and expressed his chagrin that the deal did not happenSteve met us outside and looked like he'd been punched in the gut and also said he was sorry it did not work out and for what transpiredWe left I bought a new [redacted] the next day at [redacted] of [redacted] where I had purchased two cars previously

If you're in the Nashville/Franklin TN area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then [redacted] is the lady you must ask for at Universal Kia of Franklin I hate the whole car buying thing but found this dealership refreshing [redacted] made my experience of letting go of my BMW Z-go more smoothly than I thought it would beShe epitomizes what customer service should be and went above and beyond to make my experience pleasurable and stress freeShe is personable and patiently took time to listen and tune into my wants and desires I was looking for a car that was comfortable with more room and she helped me find the perfect car; I love my new ForteEX in Metallic Bronze [redacted] should be given a medal for patience for the time he took explaining the financial and meet my budget [redacted] also deserves a medal; he was superb in teaching me my car's featuresHe went above and beyond with his time and then adjusted my deal to reflect taking out a fee that I had been charged that was advertised to be included in the price of the car; now how cool is that! My experience with this dealership is the staff works as a team, are very pleasant and welcoming and at no time did I feel like I was annoying anyone like I have been made to feel at other dealerships â ¦ it doesn't get better than that when it comes to a car dealership; and I'm sure I'm not alone in having had unpleasant experiences Thanks Universal Kia of Franklin!

This is the best place to buy a car Everyone is so friendly and they have the lowest prices in all of Nashville No wonder why the sell more Kias than anyone else!

My buying experience was great my sales person Andrae was great he even gave me some work out techniques. And the Lot Porter Tom Kuhn was a little simple but helpful when pulled my new car up to take delivery. Franklin Kia is clearly an equal opportunity employer and I applaud that along with thier customer service skills

We would give this place 0 stars if we could. We applied for credit and inquired on a Kia Soul. We received an auto reply email from [redacted] saying the Internet sales manager will call right after the dealership opened the next day they never called.. We tried to get more information on their chat feature. None of them were helpful in getting information on financing or the car. The chat people were basically useless asking us things we did not want to know.They kept telling us we will have the Internet sales manager call us ASAP, they never called.

We also saw they added a $2500 AMV (adjusted market value) just because. So we got tired of waiting and bought a Ford at [redacted] in Columbia. Where we had easy financing and fast service. We will never inquire about a car at Universal Kia again.

If you're in the Nashville/Franklin TN area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then [redacted] is the lady you must ask for at Universal Kia of Franklin. I hate the whole car buying thing but found this dealership refreshing. [redacted] made my experience of letting go of my BMW Z-4 go more smoothly than I thought it would be. She epitomizes what customer service should be and went above and beyond to make my experience pleasurable and stress free. She is personable and patiently took time to listen and tune into my wants and desires. I was looking for a car that was comfortable with more room and she helped me find the perfect car; I love my new Forte5 EX in Metallic Bronze
[redacted] should be given a medal for patience for the time he took explaining the financial and meet my budget. [redacted] also deserves a medal; he was superb in teaching me my car's features. He went above and beyond with his time and then adjusted my deal to reflect taking out a fee that I had been charged that was advertised to be included in the price of the car; now how cool is that!
My experience with this dealership is the staff works as a team, are very pleasant and welcoming and at no time did I feel like I was annoying anyone like I have been made to feel at other dealerships … it doesn't get better than that when it comes to a car dealership; and I'm sure I'm not alone in having had unpleasant experiences. Thanks Universal Kia of Franklin!

Started out great... ended horribly.
Went in on a Sunday afternoon to look for a Cadenza, but the salesman (Steve [redacted] who was outstanding) directed me to a recently traded in top-of-the-line low mileage K900. Wow, what a car, and the deal they offered which was about $600 off the Internet Price (about $35,000!), so I placed a deposit on the car to consummate the deal and pick it up on Monday when my wife got home from work. Arrived Monday evening, completed the paperwork in the business office with Frank [redacted] (super guy!), wrote the check as it was a cash deal, and went to the showroom to get the keys and leave. It was at that point that Steve apologetically informed me that they only had one key fob for the car, and that they were going to try to contact the person who traded it in to get the other fob, BUT that if they could not get it, I WOULD HAVE TO BUY ANOTHER FOB AND PAY FOR THEM TO PROGRAM IT! I told Steve that that was not acceptable, and that they should have let me know that prior to consummating the deal. I told them I'd still take the car, but that if they could not get the other fob, that I expected them to get me one at NO COST to me as cars come with 2 fobs. He said he agreed, but the sales manager told him that was the deal, and after a short back-and-forth with Tom [redacted] (the sales manager), who would not budge, the owner and TV commercial star Dan [redacted] who was seated nearby but never spoke, finally turned around and said I was being rude, that they did not need customers like me, and told them to "give him his money back". We went back to the business office and Frank was flabbergasted about what transpired but efficiently reversed the transaction, made sure I had the information to make sure my check did not go through, and expressed his chagrin that the deal did not happen. Steve met us outside and looked like he'd been punched in the gut and also said he was sorry it did not work out and for what transpired. We left.

I bought a new [redacted] the next day at [redacted] of [redacted] where I had purchased two cars previously.