Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint stated that the company in question used unethical tactics in order to rent the propertyMy request that the funds be refund was based on this aspect of the complaintIf the truth were of any interest to this company, they would have also admitted that before the end of the second business day after my complaint was filed, the "stronger credit applicant" mysteriously could not be contacted and the property was subsequently rented to usAs I was informed by their employee in the attached email, the price was reduced after they accepted my fundsI can not accept the response as it does not address the question of the ethical practices of the company as described in the complaint Regards, [redacted]
Ultimate Properties is sorry that this prospect had a bad experience when applying for one of our properties On our website, ***://***.***.***/**/***/***/***.***, it states " If multiple applications are submitted for a single
property, the most qualified application will be selected." This is found towards the top of the page Even though the prospect was aware that the best application would be submitted before applying, Ultimate Properties is willing to reimburse her application fee Please submit your forwarding address and we will forward a check from our office in the amount of $
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ultimate Properties at times gets multiple rental applications on a single property. It is disclosed to all prospects, before they apply and pay the $60.00 non-refundable application fee, that there is multiple application on a single property all of the applications will be processed and the...
most qualified will be selected. In this case, [redacted] application was not the strongest (Credit was not strong). Please see attached copy of our application. On the top of the application you will find that we disclose our application process for prospects applying for one of our properties. Ultimate Properties apologizes that [redacted] was not the strongest applicant and wish her well in her search for a new home. Ultimate Properties will not be reimbursing the $60.00 non-refundable application fee because it was disclosed up front and Ultimate Properties was fair in the application process.
Here is the [redacted] original complaint. Customer’s Statement of the Problem:After accepting our rental application and non-refundable fee, the advertised price was reduced, another application was submited and accepted.This claim in false. [redacted] was selected for the property and signed a lease. [redacted] moved in October 3rd, 2014. Please remove this complaint. Attached the lease agreement, move in date is under #3. [redacted] signature is on page 4.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint stated that the company in question used unethical tactics in order to rent the property. My request that the funds be refund was based on this aspect of the complaint. If the truth were of any interest to this company, they would have also admitted that before the end of the second business day after my complaint was filed, the "stronger credit applicant" mysteriously could not be contacted and the property was subsequently rented to us. As I was informed by their employee in the attached email, the price was reduced after they accepted my funds. I can not accept the response as it does not address the question of the ethical practices of the company as described in the complaint.
Regards,
[redacted]
Ultimate Properties currently manages the home in which Mr. [redacted] resides. In Mr. [redacted]'s complaint, there are several items we would like to clarify: 1. If a tenant calls Ultimate Properties and says the toilet is broken, Ultimate Properties will send a...
plumber. If the plumber comes out and says, “nothing is wrong, the toilet is working perfectly,” then the resulting bill would be the tenant’s responsibility. This is not illegal. I am not sure why Mr. [redacted] is taking issue with this, since we have never charged him for any repairs at the home. 2. Mr. [redacted]’s lease agreement clearly states a $20.00 processing fee will be accessed for any HOA violations and/or fines and notices that have been caused by the RENTERS. According to our records, Mr. [redacted] has been cited 3 times by the HOA (twice for leaving his garbage cans out, and once for weeds in the yard). 3. Prior to Mr. [redacted] moving in, all new carpet was installed ($1,981.59), the entire home was repainted ($2,045.00), and the home was professionally cleaned ($200.00). The home is not new, but his description of being “dirty” and “aged” is far from accurate. Mr. [redacted] was also provided 7 days after his move-in date to note any pre-existing damages. He will not be charged for pre-existing damages when he moves out. 4. We are sorry Mr. [redacted] feels we do not provide good customer service. We believe we provide great service to our customers (tenants) and clients (owners). As the office manager, the only communication I have received from Mr. [redacted] is the [redacted] review, [redacted] review, and now Revdex.com complaint he has filed. He is requesting we refund him for $75 in charges, when during his lease, he has only been charged $60 for HOA fees—not $75. If Mr. [redacted] would like to make a specific complaint regarding a staff member, I would respectfully ask that he email me directly [redacted] so I can review it.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint stated that the company in question used unethical tactics in order to rent the propertyMy request that the funds be refund was based on this aspect of the complaintIf the truth were of any interest to this company, they would have also admitted that before the end of the second business day after my complaint was filed, the "stronger credit applicant" mysteriously could not be contacted and the property was subsequently rented to usAs I was informed by their employee in the attached email, the price was reduced after they accepted my fundsI can not accept the response as it does not address the question of the ethical practices of the company as described in the complaint Regards, [redacted]
Ultimate Properties is sorry that this prospect had a bad experience when applying for one of our properties On our website, ***://***.***.***/**/***/***/***.***, it states " If multiple applications are submitted for a single
property, the most qualified application will be selected." This is found towards the top of the page Even though the prospect was aware that the best application would be submitted before applying, Ultimate Properties is willing to reimburse her application fee Please submit your forwarding address and we will forward a check from our office in the amount of $
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Attached is our response to the complaint submitted by Mr. [redacted].
Ultimate Properties at times gets multiple rental applications on a single property. It is disclosed to all prospects, before they apply and pay the $60.00 non-refundable application fee, that there is multiple application on a single property all of the applications will be processed and the...
most qualified will be selected. In this case, [redacted] application was not the strongest (Credit was not strong). Please see attached copy of our application. On the top of the application you will find that we disclose our application process for prospects applying for one of our properties. Ultimate Properties apologizes that [redacted] was not the strongest applicant and wish her well in her search for a new home. Ultimate Properties will not be reimbursing the $60.00 non-refundable application fee because it was disclosed up front and Ultimate Properties was fair in the application process.
Here is the [redacted] original complaint. Customer’s Statement of the Problem:After accepting our rental application and non-refundable fee, the advertised price was reduced, another application was submited and accepted.This claim in false. [redacted] was selected for the property and signed a lease. [redacted] moved in October 3rd, 2014. Please remove this complaint. Attached the lease agreement, move in date is under #3. [redacted] signature is on page 4.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint stated that the company in question used unethical tactics in order to rent the property. My request that the funds be refund was based on this aspect of the complaint. If the truth were of any interest to this company, they would have also admitted that before the end of the second business day after my complaint was filed, the "stronger credit applicant" mysteriously could not be contacted and the property was subsequently rented to us. As I was informed by their employee in the attached email, the price was reduced after they accepted my funds. I can not accept the response as it does not address the question of the ethical practices of the company as described in the complaint.
Regards,
[redacted]
Ultimate Properties currently manages the home in which Mr. [redacted] resides. In Mr. [redacted]'s complaint, there are several items we would like to clarify: 1. If a tenant calls Ultimate Properties and says the toilet is broken, Ultimate Properties will send a...
plumber. If the plumber comes out and says, “nothing is wrong, the toilet is working perfectly,” then the resulting bill would be the tenant’s responsibility. This is not illegal. I am not sure why Mr. [redacted] is taking issue with this, since we have never charged him for any repairs at the home. 2. Mr. [redacted]’s lease agreement clearly states a $20.00 processing fee will be accessed for any HOA violations and/or fines and notices that have been caused by the RENTERS. According to our records, Mr. [redacted] has been cited 3 times by the HOA (twice for leaving his garbage cans out, and once for weeds in the yard). 3. Prior to Mr. [redacted] moving in, all new carpet was installed ($1,981.59), the entire home was repainted ($2,045.00), and the home was professionally cleaned ($200.00). The home is not new, but his description of being “dirty” and “aged” is far from accurate. Mr. [redacted] was also provided 7 days after his move-in date to note any pre-existing damages. He will not be charged for pre-existing damages when he moves out. 4. We are sorry Mr. [redacted] feels we do not provide good customer service. We believe we provide great service to our customers (tenants) and clients (owners). As the office manager, the only communication I have received from Mr. [redacted] is the [redacted] review, [redacted] review, and now Revdex.com complaint he has filed. He is requesting we refund him for $75 in charges, when during his lease, he has only been charged $60 for HOA fees—not $75. If Mr. [redacted] would like to make a specific complaint regarding a staff member, I would respectfully ask that he email me directly [redacted] so I can review it.