Franklin Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated, the contract was voided due to the fact that we were knowingly given misinformation at the point of sale In conclusion, I offered to pay some processing fees just to end our experience with Don Franklin After first stating that would be unnecessary a representative contacted me and requested a checkThe payment was mailed I will not, nor will I advise any friends or family members to conduct business at this dealership I currently own a Nissan I purchased at a dealership that did meet our consumer needs with courtesy Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated, the contract was voided due to the fact that we were knowingly given misinformation at the point of sale In conclusion, I offered to pay some processing fees just to end our experience with Don Franklin After first stating that would be unnecessary a representative contacted me and requested a checkThe payment was mailed I will not, nor will I advise any friends or family members to conduct business at this dealership I currently own a Nissan I purchased at a dealership that did meet our consumer needs with courtesy Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Franklin Nissan Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: This is The Response from Franklin Nissan on Complaint ID [redacted] With Mr [redacted] ***Mr [redacted] Has Been Back Into Our Dealership At Franklin Nissan A Brand New Rim Was Put On His AltimaCustomer Seemed To Have No Further Concerns And Seemed To Be Happy With His ExperinceTHANKS [redacted] Franklin Franklin Nissan Columbia, KY ###-###-#### Sent on: 11/14/12:52:PM

HelloThis Is [redacted] With Don Franklin Auto Group Responding To A Complaint From A [redacted] A [redacted] Complaint ID [redacted] The Customer Purchased This Vehicle From Franklin Nissan on 08-01-All Our Vehicles Are Listed Online With A Carfax Vehicle History Report Also We Do Give Any Customer That Want's One We Also Make Sure They Get A CarfaxCarfax Under Or Aggrement Offers A Buyback For Any Vehicle That Has Certain ProblemsOn This Deal With Mr [redacted] She Drove It OvernightWe Gave Mrs [redacted] The Oppurtunity To Look Over The Vehicle And Provided All The Information They Needed To Make An Informed Buying DesicionThe Dealership Offered To Give Mrs [redacted] $9,Worth Of Trade In Credit On Any Other Vehicle Purchased From The Don Franklin Auto Orginiztion Which Would See Fair Being The Customer Purchased The Vehicle For $10,Six Months Ago THANKS

HelloThis Is [redacted] With Don Franklin Auto Group Responding To A Complaint From A [redacted] A [redacted] Complaint ID [redacted] . The Customer Purchased This Vehicle From Franklin Nissan on 08-01-2016 All Our Vehicles Are Listed Online With A Carfax Vehicle History Report Also We Do Give Any Customer... That Want's One We Also Make Sure They Get A Carfax. Carfax Under Or Aggrement Offers A Buyback For Any Vehicle That Has Certain Problems. On This Deal With Mr [redacted] She Drove It Overnight. We Gave Mrs [redacted] The Oppurtunity To Look Over The Vehicle And Provided All The Information They Needed To Make An Informed Buying Desicion. The Dealership Offered To Give Mrs. [redacted] $9,000 Worth Of Trade In Credit On Any Other Vehicle Purchased From The Don Franklin Auto Orginiztion Which Would See Fair Being The Customer Purchased The Vehicle For $10,888 Six Months Ago. THANKS

Business Response to a Complaint
"MARGIN-RIGHT: 2.8in">Complaint ID#:
***
Company Name:
Franklin Nissan
Company Contact:
***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
This is The Response from Franklin Nissan on Complaint ID ***With Mr *** ***Mr *** Has Been Back Into Our Dealership At Franklin Nissan A Brand New Rim Was Put On His AltimaCustomer Seemed To Have No Further Concerns And Seemed To Be Happy With His ExperinceTHANKS *** Franklin Franklin Nissan Columbia, KY ###-###-####
Sent on: 11/14/12:52:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed I only brought my vehicle to this shop because Nissan Affairs had gave me this particular place on a postcard to get my coil springs replaced due to a recallAs a result, Franklin Nissan damaged my nuts and struts which *** *** Nissan of Somerset Ky has verifiedAll I'm asking is to fix what has been damaged by Franklin NissanI am driving this vehicle and these nuts are looseWhat safety do I have in this?
Regards,
*** ***

Business Response to a Complaint Complaint ID#: *** Company Name: Franklin Nissan Company Contact: *** *** Company Phone: ***Company Email: b*** Person Who Sent the Complaint: *** *** Staff Member:
Response: We Did Not Sell The Customer Her VehicleThat Being Stated We Do Appreciate The Customer Bringing The Vehicle Her To Get Service CompletedThough Nissan As The Manufacturer Only Pays For The Recall On This Vehicle Once We As Our Dealer Will Do It For Customer At Dead CostEating 50% Of Cost To CustomerSent on: 5/26/12:40:PM

The Desired Outcome Of Amanda Was For Her Not to Take Possession of The Vehicle She Was Not Charges Any Of The Fees She Listed And The Contracted Was Voided Just As The Customer Had Requested

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> ***
Company Name: Franklin Nissan
Company Contact: *** ***
Company Phone: ***
Company Email: b***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: We Did Not Sell The Customer Her VehicleThat Being Stated We Do Appreciate The Customer Bringing The Vehicle Her To Get Service CompletedThough Nissan As The Manufacturer Only Pays For The Recall On This Vehicle Once We As Our Dealer Will Do It For Customer At Dead CostEating 50% Of Cost To CustomerSent on: 5/26/12:40:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

HelloThis Is [redacted] With Don Franklin Auto Group Responding To A Complaint From A [redacted] A [redacted] Complaint ID [redacted]. The Customer Purchased This Vehicle From Franklin Nissan on 08-01-2016 All Our Vehicles Are Listed Online With A Carfax Vehicle History Report Also We Do Give Any...

Customer That Want's One We Also Make Sure They Get A Carfax. Carfax Under Or Aggrement Offers A Buyback For Any Vehicle That Has Certain Problems. On This Deal With Mr [redacted] She Drove It Overnight. We Gave Mrs [redacted] The Oppurtunity To Look Over The Vehicle And Provided All The Information They Needed To Make An Informed Buying Desicion. The Dealership Offered To Give Mrs. [redacted] $9,000 Worth Of Trade In Credit On Any Other Vehicle Purchased From The Don Franklin Auto Orginiztion Which Would See Fair Being The Customer Purchased The Vehicle For $10,888 Six Months Ago.  THANKS

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated, the contract was voided due to the fact that we were knowingly given misinformation at the point of sale.  In conclusion, I offered to pay some processing fees just to end our experience with Don Franklin.  After first stating that would be unnecessary a representative contacted me and requested a check. The payment was mailed.  I will not, nor will I advise any friends or family members to conduct business at this dealership.  I currently own a Nissan I purchased at a dealership that did meet our consumer needs with courtesy. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 
I only brought my vehicle to this shop because Nissan Affairs had gave me this particular place on a postcard to get my coil springs replaced due to a recall. As a result, Franklin Nissan damaged my nuts and struts which [redacted] Nissan of Somerset Ky has verified. All I'm asking is to fix what has been damaged by Franklin Nissan. I am driving this vehicle and these nuts are loose. What safety do I have in this?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated, the contract was voided due to the fact that we were knowingly given misinformation at the point of sale.  In conclusion, I offered to pay some processing fees just to end our experience with Don Franklin.  After first stating that would be unnecessary a representative contacted me and requested a check. The payment was mailed.  I will not, nor will I advise any friends or family members to conduct business at this dealership.  I currently own a Nissan I purchased at a dealership that did meet our consumer needs with courtesy. 
Regards,
[redacted]

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Franklin Nissan
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff...

Member:
Response:
This is The Response from Franklin Nissan on Complaint ID [redacted]. With Mr [redacted]. Mr [redacted] Has Been Back Into Our Dealership At Franklin Nissan A Brand New Rim Was Put On His Altima. Customer Seemed To Have No Further Concerns And Seemed To Be Happy With His Experince. THANKS [redacted] Franklin Franklin Nissan Columbia, KY 42728 ###-###-####
Sent on: 11/14/2015 12:52:05 PM

HelloThis Is [redacted] With Don Franklin Auto Group Responding To A Complaint From A [redacted] A [redacted] Complaint ID [redacted]. The Customer Purchased This Vehicle From Franklin Nissan on 08-01-2016 All Our Vehicles Are Listed Online With A Carfax Vehicle History Report Also We Do Give Any Customer...

That Want's One We Also Make Sure They Get A Carfax. Carfax Under Or Aggrement Offers A Buyback For Any Vehicle That Has Certain Problems. On This Deal With Mr [redacted] She Drove It Overnight. We Gave Mrs [redacted] The Oppurtunity To Look Over The Vehicle And Provided All The Information They Needed To Make An Informed Buying Desicion. The Dealership Offered To Give Mrs. [redacted] $9,000 Worth Of Trade In Credit On Any Other Vehicle Purchased From The Don Franklin Auto Orginiztion Which Would See Fair Being The Customer Purchased The Vehicle For $10,888 Six Months Ago.  THANKS