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Franklin Square Eye Care

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Reviews Franklin Square Eye Care

Franklin Square Eye Care Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't know what else to say about situationI don't purchase glasses for them to last a few yearsMy lenses alone cost dollarsBut now I'm just repeating myselfThere will be no happy resolution for me I'm sureI'll wait till this is over before I start on my online reviews of this businessBut rest assure my family and I will not be doing business at this store I've been going to for yearsTotally no customer loyalty.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I don't know what else to say about situation. I don't purchase glasses for them to last a few years. My lenses alone cost 300 dollars. But now I'm just repeating myself. There will be no happy resolution for me I'm sure. I'll wait till this is over before I start on my online reviews of this business. But rest assure my family and I will not be doing business at this store I've been going to for 18 years.... Totally no customer loyalty. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer came to our office on 7/**/2015 asking what could be done about the coating which was peeling off his lenses purchased on 1/*/2013. Our posted store policy provides a one year warranty on frame/lenses purchased from us. Through normal wear and tear, coatings on lenses will breakdown over...

time, especially if lenses are not cleaned while wet, as any dirt/sand on the lenses will cause scratches to the coating/lenses. Customer’s glasses were purchased over 2½ years ago, well past our posted warranty. At no time prior to 7/**/2015 were we informed that the coating was peeling off his lenses. In 2013, a total of $395 was paid to our office, not $1,000 as stated in the complaint.As a courtesy, I offered a 50% discount off new lenses, which did not satisfy him. I am a small business owner in Franklin Square for the last ten years. Customer loyalty is very important to me, which is why I did try to work with the customer to resolve this issue. 
Jason G[redacted], Owner
[redacted]

Customer came to our office on 7/**/2015 asking what could be done about the coating which was peeling off his lenses purchased on 1/*/2013. Our posted store policy provides a one year warranty on frame/lenses purchased from us. Through normal wear and tear, coatings on lenses will breakdown over...

time, especially if lenses are not cleaned while wet, as any dirt/sand on the lenses will cause scratches to the coating/lenses. Customer’s glasses were purchased over 2½ years ago, well past our posted warranty. At no time prior to 7/**/2015 were we informed that the coating was peeling off his lenses. In 2013, a total of $395 was paid to our office, not $1,000 as stated in the complaint.As a courtesy, I offered a 50% discount off new lenses, which did not satisfy him. I am a small business owner in Franklin Square for the last ten years. Customer loyalty is very important to me, which is why I did try to work with the customer to resolve this issue. Jason G[redacted], Owner [redacted]

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Address: 918 Hempstead Turnpike, Franklin Square, New York, United States, 11010-3652

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