This letter is in regards to complaint *** shipper *** ***We cordiallyresponded and did our best to communicate with *** and Ms***We are an agent for*** *** *** and have to follow their procedures and process of crediting or refunding Ms.***'s funds
There was a mistake on her estimate on her delivery out and *** took her creditand applied to charges for the destination agent's services*** *** *** accounts and audits allordersWe made contact with *** *** *** Accounting/Revenue and took the proper steps to helpsolve this miscommunication on all partiesSo, this made the process longer, and we realized the creditpaid for destination agent's services for delivery out*** *** *** informed us of the process andMs*** received her credit, Franklin's Moving and Storage absorbed the lost for the mistakemade on her estimatewe did our best to resolve this matter in a timely order and fashion*** *** motto is "Customer's Satisfaction" Thank you for your opportunity for us to resolve this issue
Sincerely,
Jeff K***/President
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
This letter is in regards to complaint *** shipper *** ***We cordiallyresponded and did our best to communicate with *** and Ms***We are an agent for*** *** *** and have to follow their procedures and process of crediting or refunding Ms.***'s funds
There was a mistake on her estimate on her delivery out and *** took her creditand applied to charges for the destination agent's services*** *** *** accounts and audits allordersWe made contact with *** *** *** Accounting/Revenue and took the proper steps to helpsolve this miscommunication on all partiesSo, this made the process longer, and we realized the creditpaid for destination agent's services for delivery out*** *** *** informed us of the process andMs*** received her credit, Franklin's Moving and Storage absorbed the lost for the mistakemade on her estimatewe did our best to resolve this matter in a timely order and fashion*** *** motto is "Customer's Satisfaction" Thank you for your opportunity for us to resolve this issue
Sincerely,
Jeff K***/President
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***