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Frank's Auto Body of Perham, Inc.

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Reviews Frank's Auto Body of Perham, Inc.

Frank's Auto Body of Perham, Inc. Reviews (4)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I was told I was only signing for the work completed on the tub, nothing else. The salesman counted tiles, took measurments of the bathroom. He asks martyred the withdrew and said would be no problem to replace with a smaller venting window. Sui I guessed my complaint is more auth the salesman and not the work. When I asked about remodel and the window when the workman were here was told don't remodel.

Safely Walk in Tubs, LLC dba Safe at Home Solutions has received
the complaint that was filed with the of Kansas City.
There are a few things that we want to address in regards to the complaint that
was filed.  Attached please find the
supporting documentation in the...

form of: Customer Agreement (Remodeling
Contract), [redacted] Completion Certificate, and the Safe at Home Completion
First, the items that were on the contract that was signed
by the customer were:
A walk in tub, left hand, white; an acrylic window trim kit
and installation; and safety bars. Nothing in the contract that was signed by the
customer states anything about tiling, mold removal, or installing a new toilet
in the bathroom.
 Second, there are two
(2) completion certificates that have been signed by the customer. The first
completion certificate is for our funding company, [redacted], and clearly
states: “A. All the goods and services provided for in the above described
credit sales agreement have been delivered and performed in a workmanlike
manner and in accordance with the terms of said agreement. B. The Buyers named
in said agreement did not exercise their right to cancel said agreement after
having received, prior to the delivery of any part of the goods and/or
performance of any part of the services contracted for, due and proper notice
of the existence of their right to do so.”
The second completion certificate that was signed by the
customer clearly states: “I HEREBY CERTIFY: 1. Safe at Home has completed the
work it agreed to do to my satisfaction and in accordance with the terms of the
Customer Agreement (Remodeling Contract). I have no service requests and no
complaints regarding the work performed.”
Our company policy regarding warranty is as follows: We do
offer a one (1) year workmanship warranty on all of our installs.   Therefore, if there are any issues with the
work agreed upon in the customer contract we will gladly come out at no charge
during the first year and address.
The third issue that we want to address is the false
advertising complaint.  Our company
offers complete bathroom remodeling in select markets.  We offer complete bathroom remodeling
services within a two hour radius of the Kansas City area.  Certainly if the customer would like to hire
us to remodel the entire bathroom we can provide a price quote to do so. 
As a resolution, we will not complete an entire bathroom
remodel for the purchase price that the customer has paid of $10,499.00.
However, if the customer provides the tile, we will be more than happy to
replace the current shower surround with a custom tile surround at no
additional fee.  Please call [redacted] at
###-###-#### to schedule the free tile upgrade.

We have sent a technician out two separate times to diagnose the issue.  We have attempted two different fixes that apparently did not fix the problem.  We apologize for the problem but unfortunately sometimes when we are dealing with water leaks they can be hard to diagnose.  Our...

installer has ordered many new parts for the job and we are going to install several new parts and we will correct the issue to your 100% satisfaction.  You should receive a call from our office today and the technician will have your problem fixed this week.

We obtained the customer contact information from an outside vendor on 05/20/2016 with the understanding that the customer had requested information on a walk in tub or a safety shower.  Our office called and spoke to [redacted] on 08/30/2016 and set an appointment to have our technician stop by on 08/31/2016 at 2:00 pm.  Our technician spent a couple of hours with Mr. & Mrs. [redacted] going over the details.  A credit application was completed where Mr. & Mrs. [redacted] provided their full name, address, social security number, date of birth, drivers license number and several more personal details.  The purpose of the credit application was to see how low we could get an interest rate and how low we could get a payment for the purchase of a walk in tub or safety shower.  We have no way to obtain a credit report for a customer unless they provide the personal information and give us consent. Once the credit application was completed and consented to by both Mr. & Mrs. [redacted] our office called an outside 3rd party finance company and received a credit inquiry.  The 3rd party finance company thereby approved the application with a purchase price up to$19,995.23. Mr. & Mrs. [redacted] were offered several different payment options but decided not to hire our company to complete the project.  All of their personal information was destroyed and no further contact has been attempted by our office and no further contact is anticipated. Since we are not a 3rd party financing company we did not obtain the credit report.  The credit inquiry was made from a 3rd party vendor.  However, regardless of who made the credit inquiry it is not something that can be deleted.  The 3 major credit bureaus leave the inquiry on a credit file for a standard number of years and as I understand the process it is the same for everyone. We would be happy to discuss the matter with the customer at any time.  Please have them call [redacted] and ask for [redacted] and I would be happy to discuss the matter with them.

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