Frank's Auto Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Dear Better Business Burear,Today I did my Homework and called a number of places that you may wish to hear from.   First of all, Farm and Fleet carries the Rootws and it costs $10.99 for a 19.6 oz. bottle.   They also have  a septic product that costs @7.99 for a 9.8 ounce bottle.    How did we get charged $235 for this product??     I did not aagree to this as I know the Greenfield Greener Program was coming around to do work on everyone in Greenfield who signed up , so I knew we would be also having this work done.   They say the bill was untrue at $523 but I have the receipt and that is what it was.I called [redacted] and they said they usually charge $139 for this same work and I spoke to [redacted].      I also called [redacted] and the man I spoke with was [redacted] and he said they charge $120 per hour and travel time would be extra.   He also said he never uses Rootex as it doesn't work.Then I called the [redacted] and spoke to a man named [redacted] and he said that they do not tell companies what to charge but thought that $523 was high and asked if I signed a "contract" before the work began and I did not.   I also paid with a check and should have used a credit card because they would also fight for me.  The men from [redacted] were here on May 14 and were appalled that we had 60-80 % blockage when this was just done 2 months before.    They would have a report on my pipes, if you call [redacted].   I have asked that my house  be done early in the process as I am afraid with some 80% blockage I will have another problem.   I really hope something can be done for me and also to save other unsuspecting people of this problem.   By the way,  Gene Wagner Plumbing is one of the plumbing companies selected to do the work for the city.         [redacted]

The accusations and statements in this complaint are not
supported by the facts and are simply untrue.  The following chronology is based upon GPS
records, contract documentation, and verifiable phone records:
 
3:15pm-          Blau...

technician is dispatched to the
call
3:45pm-          Blau
technician arrived at the job He inspected the site and after diagnosing
the problem, he wrote two proposals. The first                         proposal was to clear the clogged sewer for
the sum of $302.  The second proposal was to
furnish and install a RootX                                 chemical treatment in the sewer to kill the tree roots, which
includes a one-year warranty, for the
sum of $235. The sum                           total for the two
proposals was $523.16 including
tax.
4:00pm-          Blau
technician presents proposals to customer; customer considers proposals,
agrees to have ALL work performed, SIGNS                       WORK AUTHORIZATION,
AND WRITE A PERSONAL CHECK FOR THE TOTAL SUM
OF THE WORK.
4:12pm-          Blau
technician calls check certification company and gains check approval;
proceeds to perform all work agreed to in the contract.
5:30pm-          Blau
technician completes all work as evidenced by customer signature
acknowledging the satisfactory completion of the                           work.
 
Customers suggestion work only amounted to “under an hour”…………………UNTRUE
Customers claim “without my permission”……………………………………………….UNTRUE
Customers claim “when finished, he gave me a bill for
$523………………………UNTRUE
Customers claim “never was asked if I wanted the “Rooter”
product………….UNTRUE
 
Blau knows our prices for this work are competitive within
the market and customer never provides any legitimate written documentation to
refute this fact. Blau has no record of receiving letter customer claims to
have sent.
 
In conclusion, Blau believes our actions in this matter were
professional, ethical, and fair and sees no reason to provide any discount or
adjustments in this matter. However, in the interest of customer goodwill,
considering customer claims to be a senior citizen, Blau will mail customer a
refund in the amount of $26 with reflects our 5% Senior Discount.
 
Sincerely,
James B[redacted]

See the attached for Blau's response. Blau's comments appear in red type. Blau believes that we have more than adequately addressed all questions raised in this matter and request that the Revdex.com render a determination that this matter be closed. The customers persistence to make false, unsubstantiated claims creates a condition that impedes any further productive efforts. Blau's 92% POSITIVE Revdex.com Customer Review record clearly and accurately reflects the true nature of Blau's relationship and interaction with our customers.