Frank's Automotive

[redacted] agreed to come to customers residence to apply two coats of brown masonry stain. That’s what we did. Customer Stood by and watched work being performed I told customer work had been completed. Customer inspected work and broke his neck inspecting work and was satisfied. Paid by...

check upon completion. Staining or  painting old masonry surfaces, no one can determine how masonry surfaces, will absorb material being applied. Lower portion of chimney is protected being close to building and roof overhang. Top area of chimney is open area and exposed to more elements of the weather. Obviously if the customer would of hired another contractor to apply one coat, he would have not been satisfied. The customer knew I was purchasing material from the area I live in having to travel a distance to work for customer. I brought extra material to make sure I would have enough material to perform my work. I did not short on material or quality of any work I perform. Customer agrees, he stood by watching work being performed but denies about inspecting completed work and again looked closely and broke his neck upon doing so and was satisfied. For custom to say we did not apply two coats of stain would be calling me and my nephew liars. That’s unacceptable to me because a quality job had been performed. Frivolous complaints can give a business a bad reputation but that is not necessarily the situation. Some People!! The customer is not entitled to any refund due to the fact that work was performed as agreed upon

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Rejection comments are as follows:As stated in detail in my original complaint narrative, I did inspect what I could see from ground level and it looked acceptable ... But once I got my ladder out and was able to inspect the upper two-thirds of the chimney, the work was clearly not the same as the lower portion, with many missed spots and lack of coverage ... My original complaint narrative states the details ... There was never any explanation given to me as to top of chimney vs. bottom of chimney staining, weathering, etc ... What I can say is that after I got up there and put a second coat on the top two-thirds the entire chimney had the same coverage, looked the same and all the missed spots had been covered ... As for the suggestion of a frivolous complaint by 'Some People' this is anything but that, and is entirely consistent with other complaints lodged with the Revdex.com against this individual/business for poor workmanship etc that have already given this individual/business a bad reputation ... The only difference is the relatively small size of the job at issue ... Unfortunately, I did not do sufficient research myself to discover past complaints etc prior to hiring for the job ... In any event, my intent to put the matter on record for the benefit of others who may consider hiring this individual/business, which as I also mentioned in my original complaint narrative has left behind a series of complaints/disconnected phone numbers/out-of-business entities, has been achieved ... I could never have expected a proper resolution as requested given the individual/company history, but I am satisfied that I may save others from the same fate. Regards,
[redacted]