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Franks Power Inc

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Franks Power Inc Reviews (3)

This is a pretty serious accusation- First off we are not in the practice of installing any used parts unless the owner authorizes such parts. Adam my front counter manager received a phone call from this customer stating that two mechanics have identified the chain on this motorcycle to be a used...

chain and has been thrown off. Whoever these guys are must not be in the motorcycle business and know how to look at a chain. Adam told the customer to bring in the bike and chain for inspection- as there is a manufacturer warranty on this chain. If we have a problem with any manufacturer defect this chain will be replaced. Suzuki's Owners Manual States " proper chain adjustment is critical to the safe and efficient operation of your vehicle. An improperly adjusted chain can break or derail from the sprockets resulting in vehicle damage and loss of control of the motorcycle.  Before Riding: the chain should be checked to make sure that it's adjusted and lubed properly. The best time to clean and lube a chain is when it's warm after a ride. "  So it is crutial that an authorized dealer inspect this chain for any possible warranty problems. Upon inspection and a fault is found - the chain will be replaced. This can not happen by some random guy that says he is a mechanic. We have already contacted our distributor of this issue- And they want us to inspect this chain immediately. This is the only way warranty can be handled. Please respect our professional valuation before you make these atrocious claims against us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Frank has offered to refund my money and this is what I would like.  I want a full refund.  I will await response from Frank on how he would like to proceed in getting my money returned.  Frank already has the bike so all that is left is for him to give me details on how he will get my money to me.  Thank you Frank for agreeing to refund my money.
[redacted]

Unfortunately Our Customer [redacted] is dis-satisfied with their purchase. First off- we sold the dirtbike to her son with no knowledge of any other parties involved. Her son completely wen't over the bike with us at the store. He was aware of condition of the bike with the minor scuffs, and...

agreed to purchase the bike as we negotiated a lower price for the machine. These machines are purchased throughout New Mexico without return policies as the manufacture stands behind their machines and offers warranties for warrantable. [redacted]s son came into our store 10 minutes before closing and assumed the dirtbike as it was on the floor. He expressed he is a rider and knows all about these machines and has knowledge of how to do all maintenance related tasks. Upon pick-up 3 different people of Franks Power Equipment test rode this dirtbike with no problems. possibly because of how the customer loaded the dirtbike ( laying down sideways in the back of thier SUV) may have caused the brake to be overextended and disconnected internally. After the customer brought back the dirtbike and expressed their problems- we immediatly took care of the issues and had the dirtbike ready to go back to them within 24 hours. We are sorry if this customer feels that this product not safe. It is not our intension to sell any machine that is unsafe to ride. I have full confidence that this machine is safe for any child- The problem possibly caused during the loading or unloading process. If [redacted] would like a refund we can work that out with her. I will be out of town untll April 14th and can deal with this matter when I get back.  [redacted] ###-###-####

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Address: 5310 San Mateo NE Ste B, Albuquerque, New Mexico, United States, 87109

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