this complaint was just closed by the Revdex.com under [redacted]. I do not know why it was reopened under Galaxy Toyota. They are in Eatontown, NJ. this complaint should be closed out. please look into this. thanks
We contacted the customer and he was advised that he will be getting a refund check in the full amount he paid of $189.95 for the transmission work done in March of 2015. Customer is satisfied. The service manager issued a check request today 7/21/17 to be sent to the customers...
Complaint: [redacted]
I am rejecting this response because I have not been contacted or have received this check. once I do I will accept it
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As discussed in my original complaint, our sales person, (Laura P[redacted]) DID show us a figure at HER DESK...and it was $20,000 as I stated. You obviously did not read my complaint. at the finance office, we were again assured we were getting a very special "manager special" as I stated before but at that point we did not "see" the figure, we just assumed it was the same $20,000 that we were shown. Please read my complaint again and you might see how we were "baited and switched" and didn't realize it. I know there was NO MISUNDERSTANDING as you suggested, just the fact that we were taken advantage of maybe because it was late and maybe because it was our first lease which doesn't read as a conventional "sale" contract. When I returned to the Dealership, Ms P[redacted] said she 'kind of remembered showing us a figure, but it must have been on some other car..."but we didn't look at anything but the Highlander. So I again, remain very disappointed and would like to know if this type of complaint has come to this Dealership before so that other buyers become aware of their horrible sales techniques that is just plain criminal. I continue to write our experience to other organizations and magazines.
Regards,
[redacted]
8/14/15 I just got off the phone with [redacted]. A very lovely lady. I offered to either refund her $198.00 plus 7% sales tax, or pay to have her serpentine belt replaced. Her preference was to have us refund her the money. I informed her that it would probably...
take 15 days to secure the refund check. She was totally acceptable with that offer. [redacted] also asked if we could send her the plates and registration since she lives approx. 100 miles away. I assured her I would have them sent on Monday. She is totally fine accepting the above resolution.Please close this complaint.
Complaint: [redacted]
I am rejecting this response because:When buying the car, we asked several times for Galaxy Toyota to remove the etching charge from the cost of the car. We DID NOT get a credit for the fee during the purchase of the car. We were told emphatically that ALL cars sold by Galaxy Toyota were already etched, therefore we had to pay for it. If the charge had been credited already, then there would be no need for this complaint.We still have not received the credit after two weeks as promised. This issue is Not Yet resolved.
[redacted]
Spoke to the customer on 03/08/2017 in reference to his concern. Advise customer about the recommendations that were made for the brake repairs. The caliper was frozen and needed to be replaced. The customer advised me that he took the car to an aftermarket repair shop and they...
advised to remove the caliper and lube it, after speaking to the customer we still recommend replacing the caliper, lubing it, it is a temporary repair and could cause further problems. PS, we did offer a complimentary service( 75.000 )mile service for his understanding. Customer was satisfied.
Complaint: [redacted]
I am rejecting this response because:my truck was sprayed with an undercoating to keep frame from rusting it was not just inspected for defects . It was not done correctly or frame would still be in tact.And the service mgr held me off to put me over the 15 year mark.if they had done the job correctly my frame would not have rusted out thank you.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:We finally received the check from Galaxy Toyota on Friday, December 11. It was deposited today, December 14.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer bought a used Ford Escape on 11/4/17. The customer was given a loaner vehicle while her car was in for repairs. After speaking with a manager, they agreed to void the deal and the customers deposit is being returned.
This customer was called and emailed numerous times in regards to his issue. After reviewing the complete case, after speaking to the General Manager and the Finance Director, the case was settled with the customer by initiating exactly what he wanted, a Certified Used Car...
Warranty at no additional cost to him. It was sent to him overnight certified mail, it was personally signed for by him at acceptance and no additional charges were made to the customer. He continued to pursue additional warrantees by suggesting he never received signed certified mail and more numerous phone calls. The General Manager and the Finance Director then added a Platinum Warranty onto the Certified Warranty for customer complete satisfaction. Because it hasn't come as quickly as hoped for he then issued this other complaint to the Revdex.com. We are now sending him this additional warranty and hope this satisfies him completely.
Customer is complaining about our service department. He had his Prius towed/flat bedded to the dealership because the Prius did not run. He previously had an outside company put an engine and transmission into the Prius. When it arrived here it had...
multiple issues . The customer authorized $2,500 in diagnostic fees. One problem the Prius had was that our computers were not able to communicate with the car. We told the customer about the communication issue. He then brought in a used computer for us to try. That did not work either. With the car not talking to our computer, everything we are trying is taking allot of manpower. We have been communicating with the customer throughout this entire process. We did agree to reduce the diagnostic charge from $2,500 to $1,500 in an attempt to help the customer. Reducing it down to $750. was never mentioned by the dealership. We have told the customer to pay the amount and get the car off our lot. We will be looking to charge him for storage.We are currently in the process of taking this customer to Small Claims Court. We will be looking to recuperate all our labor charges. We are requesting this complaint be closed.
The attorney's are resolving this issue. We at Galaxy Toyota did no wrong doing. We are refunding the deposit through our attorney and they will be handling everything going forward.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
12/14 I am Irene B[redacted] the Customer Relations Manager here at Galaxy Toyota. I personally removed the customers address and phone numbers from our Data base. I also had the programs administrator remove him from any and all future call lists.
this complaint was just closed by the Revdex.com under [redacted]. I do not know why it was reopened under Galaxy Toyota. They are in Eatontown, NJ. this complaint should be closed out. please look into this. thanks
We contacted the customer and he was advised that he will be getting a refund check in the full amount he paid of $189.95 for the transmission work done in March of 2015. Customer is satisfied. The service manager issued a check request today 7/21/17 to be sent to the customers...
home address.
Complaint: [redacted]
I am rejecting this response because I have not been contacted or have received this check. once I do I will accept it
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As discussed in my original complaint, our sales person, (Laura P[redacted]) DID show us a figure at HER DESK...and it was $20,000 as I stated. You obviously did not read my complaint. at the finance office, we were again assured we were getting a very special "manager special" as I stated before but at that point we did not "see" the figure, we just assumed it was the same $20,000 that we were shown. Please read my complaint again and you might see how we were "baited and switched" and didn't realize it. I know there was NO MISUNDERSTANDING as you suggested, just the fact that we were taken advantage of maybe because it was late and maybe because it was our first lease which doesn't read as a conventional "sale" contract. When I returned to the Dealership, Ms P[redacted] said she 'kind of remembered showing us a figure, but it must have been on some other car..."but we didn't look at anything but the Highlander. So I again, remain very disappointed and would like to know if this type of complaint has come to this Dealership before so that other buyers become aware of their horrible sales techniques that is just plain criminal. I continue to write our experience to other organizations and magazines.
Regards,
[redacted]
8/14/15 I just got off the phone with [redacted]. A very lovely lady. I offered to either refund her $198.00 plus 7% sales tax, or pay to have her serpentine belt replaced. Her preference was to have us refund her the money. I informed her that it would probably...
take 15 days to secure the refund check. She was totally acceptable with that offer. [redacted] also asked if we could send her the plates and registration since she lives approx. 100 miles away. I assured her I would have them sent on Monday. She is totally fine accepting the above resolution.Please close this complaint.
Complaint: [redacted]
I am rejecting this response because:When buying the car, we asked several times for Galaxy Toyota to remove the etching charge from the cost of the car. We DID NOT get a credit for the fee during the purchase of the car. We were told emphatically that ALL cars sold by Galaxy Toyota were already etched, therefore we had to pay for it. If the charge had been credited already, then there would be no need for this complaint.We still have not received the credit after two weeks as promised. This issue is Not Yet resolved.
[redacted]
Spoke to the customer on 03/08/2017 in reference to his concern. Advise customer about the recommendations that were made for the brake repairs. The caliper was frozen and needed to be replaced. The customer advised me that he took the car to an aftermarket repair shop and they...
advised to remove the caliper and lube it, after speaking to the customer we still recommend replacing the caliper, lubing it, it is a temporary repair and could cause further problems. PS, we did offer a complimentary service( 75.000 )mile service for his understanding. Customer was satisfied.
Complaint: [redacted]
I am rejecting this response because:my truck was sprayed with an undercoating to keep frame from rusting it was not just inspected for defects . It was not done correctly or frame would still be in tact.And the service mgr held me off to put me over the 15 year mark.if they had done the job correctly my frame would not have rusted out thank you.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:We finally received the check from Galaxy Toyota on Friday, December 11. It was deposited today, December 14.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer bought a used Ford Escape on 11/4/17. The customer was given a loaner vehicle while her car was in for repairs. After speaking with a manager, they agreed to void the deal and the customers deposit is being returned.
This customer was called and emailed numerous times in regards to his issue. After reviewing the complete case, after speaking to the General Manager and the Finance Director, the case was settled with the customer by initiating exactly what he wanted, a Certified Used Car...
Warranty at no additional cost to him. It was sent to him overnight certified mail, it was personally signed for by him at acceptance and no additional charges were made to the customer. He continued to pursue additional warrantees by suggesting he never received signed certified mail and more numerous phone calls. The General Manager and the Finance Director then added a Platinum Warranty onto the Certified Warranty for customer complete satisfaction. Because it hasn't come as quickly as hoped for he then issued this other complaint to the Revdex.com. We are now sending him this additional warranty and hope this satisfies him completely.
Customer is complaining about our service department. He had his Prius towed/flat bedded to the dealership because the Prius did not run. He previously had an outside company put an engine and transmission into the Prius. When it arrived here it had...
multiple issues . The customer authorized $2,500 in diagnostic fees. One problem the Prius had was that our computers were not able to communicate with the car. We told the customer about the communication issue. He then brought in a used computer for us to try. That did not work either. With the car not talking to our computer, everything we are trying is taking allot of manpower. We have been communicating with the customer throughout this entire process. We did agree to reduce the diagnostic charge from $2,500 to $1,500 in an attempt to help the customer. Reducing it down to $750. was never mentioned by the dealership. We have told the customer to pay the amount and get the car off our lot. We will be looking to charge him for storage.We are currently in the process of taking this customer to Small Claims Court. We will be looking to recuperate all our labor charges. We are requesting this complaint be closed.
The attorney's are resolving this issue. We at Galaxy Toyota did no wrong doing. We are refunding the deposit through our attorney and they will be handling everything going forward.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
12/14 I am Irene B[redacted] the Customer Relations Manager here at Galaxy Toyota. I personally removed the customers address and phone numbers from our Data base. I also had the programs administrator remove him from any and all future call lists.