We are sorry we could not satisfy Ms [redacted] with the custom exterior curtain we made for her, We will accept the down payment of $she previously gave us as payment in full for our work.We will ask that you please convey this message as she has chosen to work through you other than us,We feel it is important to note that we made four custom awnings for Ms [redacted] in 2007, (And her file indicates that she was satisfied with the awnings and our workmanship.) The fabric she selected for those awnings is no longer available (as it was discontinued several years ago by the manufacturer)when she called about wanting a custom drop curtain made from the same fabric, I told her that fabric was no longer available, but that I would check to see if we had any left in our inventoryOur sewing shop manager informed me that she found enough yardage(I did not it would have a horizontal seam until after it came out of our sewing shop.) We thought we were doing the right thing by providing her with a curtain to match her awningsAnd we do not agree that the inclusion of a horizontal seam deems the curtain or our workmanship "amateur or "shoddy."Ms [redacted] placed her order with us over the phone, gave us the dimensions and fastening specifications, and the curtain was made in accordance with the information provided by herShe wanted the curtain to match her existing awnings and to shade a specific area of her home, and that is what it does
We are sorry we could not satisfy Ms [redacted] with the custom exterior curtain we made for her, We will accept the down payment of $she previously gave us as payment in full for our work.We will ask that you please convey this message as she has chosen to work through you other than us,We feel it is important to note that we made four custom awnings for Ms [redacted] in 2007, (And her file indicates that she was satisfied with the awnings and our workmanship.) The fabric she selected for those awnings is no longer available (as it was discontinued several years ago by the manufacturer)when she called about wanting a custom drop curtain made from the same fabric, I told her that fabric was no longer available, but that I would check to see if we had any left in our inventoryOur sewing shop manager informed me that she found enough yardage(I did not it would have a horizontal seam until after it came out of our sewing shop.) We thought we were doing the right thing by providing her with a curtain to match her awningsAnd we do not agree that the inclusion of a horizontal seam deems the curtain or our workmanship "amateur or "shoddy."Ms [redacted] placed her order with us over the phone, gave us the dimensions and fastening specifications, and the curtain was made in accordance with the information provided by herShe wanted the curtain to match her existing awnings and to shade a specific area of her home, and that is what it does