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Frasada, Inc.

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Reviews Frasada, Inc.

Frasada, Inc. Reviews (17)

My Mother was a Ross-Simons customer until she died in November of We contacted Ross Simons and notified them of her death and asked them to stop sending catalogs Not only did they not stop, but they started sending them to me after we changed her forwarding address This went on all through They would send me a catalog and I would fill out the form on their website as well as call them and ask them to stop They never do
A friend told me about *** *** which is a service that gets catalogers to leave you alone I hired them, they do a great job, except when it comes to Ross-Simons, which acknowledges that they have been contacted by *** ***, yet they still send me the catalogsThey flooded me with catalogs throughout I call, and no matter how I plead with them, every time they say they will remove my name and I can "expect 1-more catalogs" but then they never take my name off I have received three catalogs already in

I bought a 1ct diamonds by the yard necklace for $In the months I have owned it, the chain has broken timesEach time, I've used a local jeweler for repairWhen I called Ross Simons to check on warranty, they noted that my warranty was invalid because of using a local jeweler for repairsI am paying $to have the cheap chain replaced with good chain at my local jewelerI will never shop with Ross Simons againBig thumbs down

I was issued a refund for on January 4th and it is now January 11, and I still have not received my money - they claim it's ***'s fault and *** says Ross & Simon issued an e-check that takes a long time to clear Why can they debit my account in minutes but take weeks to refund me!

*** *** is a wasteful, irresponsible company that sends thousands of paper catalogs a month to people who have specifically requested that they stop A friend bought a piece from *** *** in October 2015, using my mailing addressSince that time, I have been constantly bombarded with junk mail from themI have called them five (5) times to ask them to remove my name from their listsI have even given them the cr and other identifying information on their catalogs with my nameThey claim my name has been removed and that some materials are pre-printedI would be hard pressed to believe they have printed so many materials - from October through the end of March

Ross and Simons sends me a catalog every week I have tried for one year to get the mailings to stop I have talked to customer service four times and asked to be unsubscribed Each time they tell me that I will be unsubscribed and the catalogs will stop arriving in to weeks They never stop coming A week has not gone by that I have not received their catalog My husband made the mistake of ordering me a gift from Ross and Simons - we have regretted it ever since You can’t unsubscribe on line or opt out of mailings When you call the customer service number on the catalog they send you to another number for unsubscribing I have been using Catalog Choice for years to reduce the amount of junk mail I receive and Ross and Simons is the worst

I have shopped with Ross-Simon for many years and again just nowI have NEVER had an issue or problem with any order and the products I’ve purchased have been very high quality! Ross-Simon is my first choice when shopping for jewelry

I have been a RS customer for many yearsOriginally I shopped from their cataloguesI began to purchase only online so I no longer wanted the catalogues sent to my homeIn January I called Customer Service and asked that these catalogues be discontinuedI was told this might take up to monthsIt is now August 2017, months later, and I am still receiving these catalogues every weekYesterday the offer code was ***I have called Customer Service at least times since January and my requests have been ignored
I have resolved NEVER to buy from RS again and I do not want their junk mail coming to my home

When I received my ring there was a stone missingI contacted support right awayI spoke with a lovely woman who informed me that she would be emailing me a return label and provided me with my return authorization numberThis lady was super helpful and polite and apologetic about the ring I had receivedThis was on 7/27/at 5:35pm Pacific TimeI'm sorry I already forgot you're name lady but thank you for making this a positive experience from a negative one

I ordered from this company on 12/16/for a Christmas present for my mother Advertised with guaranteed Christmas delivery I contacted customer service few days before Christmas and was told that the warehouse person responsible for shipment wasn't available and my order was not even shipped out It is now 1/08/and I still have not received the order Bad business transaction!

I bought Italian 14kt Yellow Gold Textured Hoop Earrings 1/8" for $back in February
Earrings are hollow and in a couple of months they started to dent in the middleSoon one of them broke,and another was just about to snapRoss Simons had no issues accepting them for a repair, however it didn't look like they were able to fix much, they came with the same dent just in one pieceI have pictures if needed
My daughter refused to wear them as they would easily break again, I finally looked at them and decided to return - this is a very poor quality for a golden earrings and I can buy a different item for the same cost, better quality somewhere else
To add I purchased items within last months and of them I had to return/repair due to the quality issues -it is a lot! The items that were not sent back was a tiny ear cuff (nothing to break!) and another pair of earrings that she did not wear much, but probably will break too once she will
So I contacted CS a

I ordered a gold owl ring size when I got it I liked the ring but it was too small I called about changing it and I was told I could not change it for a larger size I took it to two reputable jewelers in town to get it sizedI was told the ring was hollow and couldn't be sized then the second tooked at it and said it was not gold even though it is marked as being 24kthe ring is an owl ring which I paid $i notice in a new catalog that they no longer had it

Misleading advertising has caused me to buy jewelry that looked nothing like the picturesI also have not received my entire orderNo word of where the missing items are and when, if ever they'll be deliveredI have had these issues beforeI forgot about them and so ordered from this web site againApparently no one has done a thing to help protect the public from the serial misleading advertising and downright theft this company engages in on a daily basisThe last order I received from them contains at least TWO items that are nowhere near what they were described to be in order to get me to buy the things in the first placeStones with big brown blotches on themTHAT wasn't n the pictureDull flat green stones where the picture showed radiant turquoise stonesThey act like it's a "big sale" and that you're getting a "real bargain" but in fact this jewelry is pure made in China junk that you could find in a box of Cracker Jacks if they still made the stuf! AND, no wo

Rec'd catalog in mail todayWhile looking thru it there was a crisscross necklace I liked and it was advertised for $just to the right of the picture.I immediately called to place an order and was told the cost would be over $260! They would not honor the price as advertised in their catalog

I received the sterling silver byzantine bracelet with bolo and it is beautiful my question is where are the markings that insure me it is sterling you put a coat of something on it to slow tarnishing...but I wear silver for the naturalness ( yes I occasionally use a polish rag) please advise me about the lack of proof that it is sterling & my husband will be in contact with you

I have purchased both reasonable and expensive items from this store either online or at their store location in Woodbridge VA, Bought an item to an appraiser to sell it because I didn't wear the item and was told that the diamonds in the tennis bracelet were inferior and the appraiser refused to list this item for saleTo me, $plus tax is not pocket changeI also purchased a diamond necklace at the same time that matches the bracelet and not sure if these diamonds are inferior tooThe employee that I spike with by telephone stated that they do not accept another appraiser's opinion on the jewelry they sell and sent me a pre-paid receipt to have the items shipped back to them to confirm the quality of the diamondsThey will not refund the purchase price or take the item back because its usedI feel that the appraisal of their own merchandise is biased and doubt they would have negative review of the items they sell in their catalog or online,

Last month I ordered two expensive fine-jewelry bracelets from Ross-Simons onlineTotal cost for order came to over $2,Both arrived in a timely fashionBracelet was pretty, although diamond embellishment was really just some little chips and a disappointmentBut the main problem was that the clasp was defective and the thing could not be securely fastened to my wrist!
Sent it back per instructions - that was pretty okayNew item on its wayI’d been wearing Bracelet (basically a ‘tennis bracelet’) since it arrivedBit today the clasp failed, and when I took it off, it had also broken into pieces!
Called customer service - arranged to return BOTH bracelets, since quality was so poorRyan, the person who took care of me, was polite and helpfulTwo separate transactions, etcfor return and refund, but am hoping this is resolved with a full refundHonestly, I’ve been scammed before online, but I thought of R-S as being fairly reputable for qualitySilly meThis stuff is really junkLet the buyer beware

I purchased necklace: gold, diamonds, emeralds , in Ross Simons store, appraisal from a store they give me state that it's ct of diamonds, after independent appraisal with certified gemologist it's show that it's only 3ct of diamonds, as well I have second independent gemologist as well state that it's 3ct of the diamonds not as Ross simons sold to me I was miss lidded, Ross simons agreed on there appraisal , I was never compensatedNecklace price 17k

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