Dear sir or madam,As is our practice, we offered the customer a complete processing of their purchased warrantyAfter they spoke to the vendor who authenticates and honors all warranties, the customer decided then to opt out of having the engine handled under warranty, instead asking for a full refundIt is never our practice to give a full refund without charging a 20-percent deduction for compensation for delivery, shipping, etcWe explained this to our customer and apparently they decided to contact you about this.Sincerely, [redacted]
Dear sir or madam,As is our practice, we offered the customer a complete processing of their purchased warrantyAfter they spoke to the vendor who authenticates and honors all warranties, the customer decided then to opt out of having the engine handled under warranty, instead asking for a full refundIt is never our practice to give a full refund without charging a 20-percent deduction for compensation for delivery, shipping, etcWe explained this to our customer and apparently they decided to contact you about this.Sincerely, [redacted]