Fratellos Restaurant Inc.

Their complaint is based on having no knowledge and never agreed to a $charge for unreturned equipment Attached is the signed contract by the merchant agreeing a $charge for unreturned equipment! We only charged them half ($200) for failing to return the terminal This is our final response to this issue

We did receive the letter from their attorney.  We have contacted attorney numerous times since we got the letter at the beginning of October.  We have never been able to speak with Hans C[redacted], who was the author of the attorney letter.  This account was closed WITHOUT a termination...

fee out of courtesy to the merchant.  The only fee that was charged was for unreturned equipment.   When the merchant signed the agreement, equipment was sent at no charge to be used while the account was open.  As per the agreement, upon closing the account, the merchant was required to return the equipment within 14 days or they agreed to be charged for the equipment.  The equipment was never returned after the closure of the account.  After the appropriate period of time, the account was billed for $217 (which is well below the actual retail cost of the machine).  At this point, six months later, we would be unable to accept the equipment.    Again, they were charged a minimal amount for the unreturned equipment and, once again, there was no termination fee charged.  It was waived as a courtesy and we attempted to contact their attorney to explain this but were never able to reach them.  With this in mind, we consider this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see attached copy of our agreement. No where does it state we had 14 days to return the equipment. Please note that it was their Representative Maria F[redacted] who informed us that her supervisor Andre would send us a [redacted] return label so we could return the equipment. Andre never did send us a [redacted] return label and with subsequent calls to Maria, she state she was not working for Principle Payments anymore and that is when we contacted our Lawyers. Our lawyer's letter on 09/**/2017 even state clearly that we request a [redacted] return label so that we can return their equipment to them. The company never informed us directly (not our lawyer) in letter, phone call or provide return address or [redacted] label so that we could return the equipment. To date we still have not received a formal letter of confirmation of cancellation or the [redacted] return label. Our initial cancellation letter to them was dated 08/**/2017 and mailed on 08/**/2017 which they never responded to by letter. If they had confirmed our cancellation by phone or letter and informed us to send the equipment to a specific address we would have done so immediately as we obviously do not want more to do with the company and do not want or need their equipment. As you can see on our bank transaction log, Principle Payment withdrew $217.00 without informing us of why. There was no indication that it was due to un-returned equipment. Thank you.Sincerely,[redacted] on behalf of [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],   First, allow me to apologize for the aggravation you’ve endured.  It seems that we have failed you from a communication standpoint, and there is no excuse for that.  I have personally looked into the issue and I can assure you that we will be able to provide your...

desired settlement.  Your account is 100% closed (permanently).  We are also issuing refunds for all monies debited.  Once the credit is ran, I’ll have a Relationship Manager reach out to you to provide the necessary confirmation.      [redacted]