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Frazier's Farmer Supply

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Reviews Frazier's Farmer Supply

Frazier's Farmer Supply Reviews (10)

CAG Acceptance response to complaint [redacted] MrsCustomer, We understand your frustration and we are working very hard address your concerns, CAG Acceptances makes it a priority to make sure our customers fully understand their loan and contract We would be more than happy to review all the terms once more You can reach us at or Mondaythrough Friday, 8am – 5pm We look forward to hearing from you Thank you Milo T [redacted] | Director CAG Acceptance, LLCChapman Automotive Group(480) 425-direct(480) 425-faxwww.cagloan.com

We value 100% of our customers and make an attempt to resolve every dispute presented to us. We try to educate every single one of our customers by reminding them that keeping their loan current is their responsibility and work with them in obtaining that goal. We are sorry this customer
did not feel valued, we will continue to try to work with her going forward to get her account issues resolved. Thank you

Hello, CAG Acceptance works very hard to make sure we address all of our customers concerns. Unfortunately sometimes we have polices and procedures that we have to follow that not only protect CAG Acceptance, but most importantly protect our customer. We understand that some of these
polices may not always be convenient for everyone, but they are put in place for the best interest of our customer. After reviewing the account I can see that the issue at hand at been resolved and the customers account is now current. Thank you

Response: We apologize to Ms*** for the inconvenience, however when the vehicle in question was repossessed CAG Acceptance had made every possible attempt to contact Ms*** in an attempt to resolve the matter Ms***’s account was over days past due and all communication
from our part was being ignored The vehicle was repossessed on May 10th and liquidated at Auction on May 23rd Ms*** had the legally allotted amount of time to redeem the vehicle or gather her personal belongings from the repo agency that recovered the car Milo T*** | Director CAG Acceptance, LLCChapman Automotive Group*** *** ***
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We have reviewed the account and have found that CAG Acceptance did not violate any federal or state statutes concerning the liquidation of a repossessed vehicle. You are welcome to call the repossession company to inquire about any personal belongings that they may still have. You can call our office at *** for their contact info

I called days later to see how much was needed so that I could pick up my car, and the man who I spoke to said that my car had already been auctioned offEither they lied to me then which caused me to lose the opportunity to get my belongings or satisfy my balance; or either they are lying now

We work hard to accommodate everyone's schedule and it is a challenge some time. In Mr *** case, he does not reside at his shore home and for scheduling with him, the time frame of his availability is even shorter than most. My staff was unaware that Mr*** does not live there
full time and would only be available on Friday and maybe Mondays. Thus when we could not get to him on time, he had to drive down form his primary residence to met us there. We apologized to the ***'s and I alerted my staff about his situation and will do what we can to accommodate his situation as we would with every customer we service. The best way to get ensure we don't miss an appointment is to be the first appointment of the day. This way if we get hung up at another customer service it is not Mr*** appointment that must be rescheduled

CAG Response: Customer Service and Customer Satisfaction is very important to CAG Acceptance, We pride ourselves on being able to quickly and efficiently resolve any concerns our customers have presented. Ms*** contacted our office on 3/27/to advise she was experiencing an
issue with her *** unit inside her vehicle. Our internal representatives diligently worked with Ms*** and the *** representatives over the phone to try and diagnosis the problem but when that failed, We promptly contacted *** to request that a technician be dispatched to Ms***’s home as quickly as possible to resolve the issues she was having. We have been advised that as of 830a this morning, a representative with *** has been in contact with Ms*** and technician has been dispatched to assist her. Thank you Milo T*** |Director CAG Acceptance, LLCChapman Automotive Group*** *** ***
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*** CONFIDENTIALITY NOTICE: This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system. If you are not the intended recipient, you may not copy this message or disclose its contents to anyone. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments may not have been produced by the sender

Hello, CAG Acceptance works very hard to make sure we address all of our customers concernsUnfortunately some of the policies and procedures that we have may be a bit inconvenient, however they are in place not only protect CAG Acceptance, but also our customer. After reviewing the
account I can see that the issue has been resolved. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will try and get tl the house within the next month and will reschedule an appointment

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