Fred Astaire Dance Studio of Fort Worth

At the end of October, I was informed by [redacted] , owner/instructor, that I had lessons left on the prior contract and it was time to move on to the next level [redacted] is not a franchisee, he is the studio [redacted] I am the only franchisee/ ownerMs [redacted] had cancellations under hours, these lessons are typically charged and not honoredBut as an act of kindness to her- Mr [redacted] , her instructor, asked my permission to still honor these private lessons and I allowed itHowever, these lesson would now count as bonus private lessonsI signed contract #with the studio on 11/1/( [redacted] did not provide a copy of the contract, only a copy of of the American Express payment.) This is accurate, the student purchased Private Lessons and Coaching sessionFor paying her tuition in full, Mr [redacted] gave her Bonus Private LessonsTo save paper, all students are asked if they would like to keep a paper copy of their enrollment at the time of purchaseIf student turns it down, we keep a paper copy here and inform them, if they ever need it, we have it on file for themOn 11/12/17, I sent a letter to the studio requesting a refund of the total contract $ [redacted] This Refund request letter from [redacted] was received at our studio on November 16, Ms [redacted] does not qualify for a full refundI had not returned to the studio after signing contract #so I had not started using the classes for this contract Correct, the student had not been in for Private SessionsHowever, she did cancel again under hours on November 7, at 6:30pm and she was charged that timeIn addition, it is written in our Lesson Tuition Agreement ( Paragraph #5) Student agrees that, in consideration of the Studio’s ongoing overhead expense and the full time employment of trained dance teachers to deliver the dance lessons contracted for within the specified term, the private dance lessons will be charged against Student’s untaught lesson balance as used with a minimum charge computed on the basis of the monthly average of Student’s frequency of attending lessons or four hours per month, whichever is greater Class dance lessons, student group practice parties, and video study sessions, will each be charged off proportionately to private dance lessonsPlease note, that we did not actually do any charge off lessons, we simply will not refund lessons that have no cash valueThe total amount minus a service fee ($+ 5% of value if over $1000.00) must be refunded Once again, this is not the caseit was explained to [redacted] on the phone and via the refund release letter how our refunds are calculatedAttached you will find a copy of the Conditions & Definitions listed on the back of Ms***'s sign Lesson Tuition AgreementPlus when she requested refund, all her lessons she cancelled under hours were chargedLessons cancelled under hours do not qualify for refundIn their response to my letter requesting a refund, they have deducted $for bonus lessons that have no value and were not mentioned as available when I signed contract #Ms [redacted] accumulated multiple bonus lessons through her time at our studioUnfortunately, Ms [redacted] is mistaken when saying Bonus Lessons - She in fact has bonus private lessons and lessons of no cash value, that were charged off due to her continuous cancellations under hoursWe are still willing to honor these lessons, but they have no cash value and do not qualify for refund The studio entices you with these "bonus" classes that they never useYes we do offer our students various incentives to win free lessons and yes these lessons are charged off only after the lessons of valueSo sometimes they can roll over to various Lesson Tuition EnrollmentsIt all depends on the student, how often they come in and how often they enrollWe never want to hold our students back, so when they are ready to move to the next level, any lessons they have remaining (whether paid or free) roll over towards their new programThe bonus lessons are used often, we have had students here for 20+ years that can vouch for thatUnfortunately Ms [redacted] never used her bonus lessons, not dictated by us, but in fact her own decision to discontinue her lessons hereI was concerned when [redacted] told me I only had classes left, but he was able to convince me that was all that remained We are completely transparentMs [redacted] sees her lesson count on the lesson blocks every lesson she had and signed forThis is Ms***s Lesson history Social Bronze-Preliminary Social Bronze(11/01/2017) 11/07/6:PM Student [redacted] Social Foundation C NC(Cancelled under hours, charged lesson value but will honor as bonus lesson) EXT-Social Foundation-Social Foundation(08/15/2017) 11/01/6:PM Student [redacted] Social Foundation-Student decided this day to purchase Daylight Savings Special to start her Preliminary Social Bronze ProgramREX-Social Bronze-Preliminary Social Bronze(11/01/2017) 11/01/ ENR - --- + Preliminary Social Bronze Enrolled CB-416452-416453-11/01/ ENR - --- + Preliminary Social Bronze Bonus Private Lessons for paying Daylught Savings Special in full EXT-Social Foundation-Social Foundation(08/15/2017) 10/25/5:PM Student [redacted] Social Foundation- EXT-Social Foundation-Social Foundation(08/15/2017) 10/20/6:PM Student [redacted] Social Foundation- EXT-Social Foundation-Social Foundation(08/15/2017) 10/17/5:PM Student [redacted] Social Foundation- EXT-Social Foundation-Social Foundation(08/15/2017) 10/16/8:PM Student [redacted] Social Foundation- EXT-Social Foundation-Social Foundation(08/15/2017) 10/13/6:PM Student [redacted] ***n Social Foundation- EXT-Social Foundation-Social Foundation(08/15/2017) 10/06/6:PM Student [redacted] Social Foundation- GSTB-185396-171002-Vandagriff 10/02/ ENR - --- + Promotion Bonus Private Lessons for referring Jose Vandagriff EXT-Social Foundation-Social Foundation(08/15/2017) 09/29/6:PM Student [redacted] Social Foundation- 09/19/6:PM Student [redacted] Social Foundation-C NC(cancelled under hourscharged lesson value but will honor as bonus lesson) 09/15/6:PM Student [redacted] Social Foundation-C NC(Cancelled under hourscharged lesson value but will honor as bonus lesson) EXT-Social Foundation-Social Foundation(08/15/2017) 09/08/6:PM Student [redacted] Social Foundation-C NC(Cancelled under hourscharged lesson value but will honor as bonus lesson) PEX-Starter Lessons-Beginner Program(08/01/2017) 08/25/6:PM Student [redacted] Social Foundation-Beginner Lesson that rolled over to Social Foundation Program PEX-Starter Lessons-Beginner Program(08/01/2017) 08/15/6:PM Student [redacted] Starter-Student decided this day to purchase Social Foundation Program EXT-Social Foundation-Social Foundation(08/15/2017) 08/15/ ENR - --- + Social Foundation Enrolled PF-405007-405008-08/15/ ENR - --- + Social Foundation Bonus Private Lessons for paying Social Foundation Lesson Tuition in full PEX-Starter Lessons-Beginner Program(08/01/2017) 08/11/6:PM Student [redacted] Starter- PEX-Starter Lessons-Beginner Program(08/01/2017) 08/08/6:PM Student [redacted] Starter- ORG-Starter Lessons-Beginner Program(08/01/2017) 08/05/2:PM Student [redacted] Starter-Promotional Lesson that rolled over to Beginner Program ORG-Starter Lessons-Beginner Program(08/01/2017) 08/01/6:PM Student [redacted] Promotion- PEX-Starter Lessons-Beginner Program(08/01/2017) 08/01/ ENR - --- + Beginner Program Enrolled ORG-Starter Lessons-Beginner Program(08/01/2017) 08/01/ ENR - --- + Promotion Program Enrolled The reason I decided to cancel contract #is that I felt [redacted] was not being truthfulOn multiple occasions, I caught him at an untruth and he never apologized just told me I didn't have to prove he had lied This is not only slanderous towards Mr [redacted] but extremely offensive [redacted] truly cares for all his studentsIn my years of knowing him I have never EVER heard anyone describe this as a character trait of hisHe would NEVER say that a student had to prove he was lyingThis is an absurdly rude and untruthful statementEven after all her rude remarks to my receptionist Ms [redacted] about [redacted] and this spiteful review, he still goes to out of his way to try and get the best for Ms [redacted] - he offered to pay her the full refund out of his pay because he feels awful that Ms [redacted] feels betrayed by him, but I denied this requestMs [redacted] informed me her complaints were Ms [redacted] claimed [redacted] lied because she asked him if we take American Express and he told her no, but then at a later date we accepted American ExpressShe claimed that because of this she felt he was in-genuineHowever, she was unaware that Mr [redacted] was actually trying to help her out because he went to his office and called me to asked permission for this to happenOnce I agreed to take Amex, he informed her he could now accept her preferred method of paymentMs [redacted] also said she just felt [redacted] was in-genuine and promised a lot of things that he could not back up [redacted] has a proven track record of achieving goals he sets with with students and has always surpassed everyone's expectationsNow, we know not every personality clicks or meshes wellwhich is why we offer the buddy system that offers each student to work with multiple instructorsWe also have students grade all their lessons; Ms [redacted] never once complained about anything until after requesting her refund and finding out she did not qualify for a full refundAt this point, I have not alerted social media or Channel of their "scam" We are not a scam and have been in this industry for a combined total of years and never experienced someone with such dishonestyWe are transparent and have nothing to hideWe truly believe that dancing spreads joy and betters everyone's lifeThis is our mission, you do not get in to this industry and pursue it as a career for moneyyou do it because you like helping people and enriching peoples lives through the many benefits dance offersMs [redacted] should be ashamed of her slanderous remarks toward a teacher that went to bat for her multiple times and continuously tries to do the right thing for herI am giving them a change to right the incorrect calculation of the monies owed to me and to make sue their other students don't continue to pay for new contracts when they have bonus lessons dueStudents move on to their next level when they are ready, not depending on how many lessons they have remaining on their current levelWe don't hold anyone back, if their teachers think they are ready for more advanced material, and the student and management agree, they move onIt's very simpleWe charge bonus lessons off on a daily basisit just depend on each individual studentThe private lessons Ms [redacted] had remaining on November prior to her Preliminary Bronze enrollment, were in fact all bonus lessonsHas she decided to wait until she has private lessons remaining, then they would have been charged offbut she made the decision to continue on by purchasing a special we were running that day Ms***'s refund, that she qualified for will be refunded to her within the days of her requestThanks for your time, [redacted] Studio Director [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is as close as it’s going to get Only *** knows what he really said No slander was initiated from my side My time is too important to spend it unwinding the book they wrote May the Lord keep them
Regards,
*** ***

At the end of October, I was informed by [redacted], owner/instructor, that I had 3 lessons left on the prior contract and it was time to move on to the next level.  [redacted] is not a franchisee, he is the studio [redacted]. I am the only franchisee/ owner. Ms. [redacted] had 4 cancellations under 24...

hours, these lessons are typically charged and not honored.. But as an act of kindness to her- Mr. [redacted], her instructor, asked my permission to still honor these private lessons and I allowed it. However, these lesson would now count as bonus private lessons. I signed contract #3 with the studio on 11/1/17 ([redacted] did not provide a copy of the contract, only a copy of of the American Express payment.)  This is accurate, the student purchased 12 Private Lessons and 1 Coaching session. For paying her tuition in full, Mr. [redacted] gave her 2 Bonus Private Lessons. To save paper, all students are asked if they would like to keep a paper copy of their enrollment at the time of purchase. If student turns it down, we keep a paper copy here and inform them, if they ever need it, we have it on file for them. On 11/12/17, I sent a letter to the studio requesting a refund of the total contract $[redacted].  This Refund request letter from [redacted] was received at our studio on November 16, 2017. Ms. [redacted] does not qualify for a full refund. I had not returned to the studio after signing contract #3 so I had not started using the classes for this contract.  Correct, the student had not been in for Private Sessions.. However, she did cancel again under 24 hours on November 7, at 6:30pm and she was charged that time. In addition, it is written in our Lesson Tuition Agreement ( Paragraph #5) Student agrees that, in consideration of the Studio’s ongoing overhead expense and the full time employment of trained dance teachers to deliver the dance lessons contracted for within the specified term, the private dance lessons will be charged against Student’s untaught lesson balance as used with a minimum charge computed on the basis of the monthly average of Student’s frequency of attending lessons or four hours per month, whichever is greater.  Class dance lessons, student group practice parties, and video study sessions, will each be charged off proportionately to private dance lessons. Please note, that we did not actually do any charge off lessons, we simply will not refund lessons that have no cash value. The total amount minus a service fee ($100 + 5% of value if over $1000.00) must be refunded.  Once again, this is not the case... it was explained to [redacted] on the phone and via the refund release letter how our refunds are calculated. Attached you will find a copy of the Conditions & Definitions listed on the back of Ms. [redacted]'s sign Lesson Tuition Agreement. Plus when she requested refund, all her lessons she cancelled under 24 hours were charged. Lessons cancelled under 24 hours do not qualify for refund. In their response to my letter requesting a refund, they have deducted $500.00 for 9 bonus lessons that have no value and were not mentioned as available when I signed contract #3. Ms. [redacted] accumulated multiple bonus lessons through her time at our studio. Unfortunately, Ms. [redacted] is mistaken when saying 9 Bonus Lessons - She in fact has 5 bonus private lessons and 4 lessons of no cash value, that were charged off due to her continuous cancellations under 24 hours. We are still willing to honor these lessons, but they have no cash value and do not qualify for refund.  The studio entices you with these "bonus" classes that they never use. Yes we do offer our students various incentives to win free lessons and yes these lessons are charged off only after the lessons of value. So sometimes they can roll over to various Lesson Tuition Enrollments.. It all depends on the student, how often they come in and how often they enroll. We never want to hold our students back, so when they are ready to move to the next level, any lessons they have remaining (whether paid or free) roll over towards their new program. The bonus lessons are used often, we have had students here for 20+ years that can vouch for that. Unfortunately Ms. [redacted] never used her bonus lessons, not dictated by us, but in fact her own decision to discontinue her lessons here. I was concerned when [redacted] told me I only had 3 classes left, but he was able to convince me that was all that remained.  We are completely transparent. Ms. [redacted] sees her lesson count on the lesson blocks every lesson she had and signed for. This is Ms. [redacted]s Lesson history   Social Bronze-Preliminary Social Bronze(11/01/2017) 11/07/2017 6:30 PM Student 1 125 15.00 16.00 [redacted] Social Foundation C NC(Cancelled under 24 hours, charged lesson value but will honor as bonus lesson) EXT-Social Foundation-Social Foundation(08/15/2017) 11/01/2017 6:30 PM Student 1 120 14.00 17.00 [redacted] Social Foundation-9 Student decided this day to purchase Daylight Savings Special to start her Preliminary Social Bronze Program. REX-Social Bronze-Preliminary Social Bronze(11/01/2017) 11/01/2017     ENR - 13.00 --- 18.00 +12   Preliminary Social Bronze Enrolled CB-416452-416453-171101 11/01/2017     ENR - 13.00 --- 6.00 +2   Preliminary Social Bronze Bonus Private Lessons for paying Daylught Savings Special in full EXT-Social Foundation-Social Foundation(08/15/2017) 10/25/2017 5:45 PM Student 1 120 13.00 4.00 [redacted] Social Foundation-8   EXT-Social Foundation-Social Foundation(08/15/2017) 10/20/2017 6:30 PM Student 1 120 12.00 5.00 [redacted] Social Foundation-7   EXT-Social Foundation-Social Foundation(08/15/2017) 10/17/2017 5:45 PM Student 1 120 11.00 6.00 [redacted] Social Foundation-6   EXT-Social Foundation-Social Foundation(08/15/2017) 10/16/2017 8:00 PM Student 1 120 10.00 7.00 [redacted] Social Foundation-5   EXT-Social Foundation-Social Foundation(08/15/2017) 10/13/2017 6:30 PM Student 1 120 9.00 8.00 [redacted]n Social Foundation-4   EXT-Social Foundation-Social Foundation(08/15/2017) 10/06/2017 6:30 PM Student 1 120 8.00 9.00 [redacted] Social Foundation-3   GSTB-185396-171002-Vandagriff 10/02/2017     ENR - 7.00 --- 10.00 +2   Promotion Bonus Private Lessons for referring Jose Vandagriff EXT-Social Foundation-Social Foundation(08/15/2017) 09/29/2017 6:30 PM Student 1 120 7.00 8.00 [redacted] Social Foundation-2     09/19/2017 6:30 PM Student 0 0 6.00 9.00 [redacted] Social Foundation-3 C NC(cancelled under 24 hourscharged lesson value but will honor as bonus lesson)   09/15/2017 6:30 PM Student 0 0 6.00 9.00 [redacted] Social Foundation-2 C NC(Cancelled under 24 hourscharged lesson value but will honor as bonus lesson) EXT-Social Foundation-Social Foundation(08/15/2017) 09/08/2017 6:30 PM Student 0 0 6.00 9.00 [redacted] Social Foundation-2 C NC(Cancelled under 24 hourscharged lesson value but will honor as bonus lesson) PEX-Starter Lessons-Beginner Program(08/01/2017) 08/25/2017 6:30 PM Student 1 115 6.00 9.00 [redacted] Social Foundation-1 Beginner Lesson that rolled over to Social Foundation Program PEX-Starter Lessons-Beginner Program(08/01/2017) 08/15/2017 6:30 PM Student 1 115 5.00 10.00 [redacted] Starter-4 Student decided this day to purchase Social Foundation Program EXT-Social Foundation-Social Foundation(08/15/2017) 08/15/2017     ENR - 4.00 --- 11.00 +8   Social Foundation Enrolled PF-405007-405008-170815 08/15/2017     ENR - 4.00 --- 3.00 +1   Social Foundation Bonus Private Lessons for paying Social Foundation Lesson Tuition in full PEX-Starter Lessons-Beginner Program(08/01/2017) 08/11/2017 6:30 PM Student 1 115 4.00 2.00 [redacted] Starter-3   PEX-Starter Lessons-Beginner Program(08/01/2017) 08/08/2017 6:30 PM Student 1 115 3.00 3.00 [redacted] Starter-2   ORG-Starter Lessons-Beginner Program(08/01/2017) 08/05/2017 2:45 PM Student 1 30 2.00 4.00 [redacted] Starter-1 Promotional Lesson that rolled over to Beginner Program ORG-Starter Lessons-Beginner Program(08/01/2017) 08/01/2017 6:30 PM Student 1 30 1.00 5.00 [redacted] Promotion-1   PEX-Starter Lessons-Beginner Program(08/01/2017) 08/01/2017     ENR - 0.00 --- 6.00 +4   Beginner Program Enrolled ORG-Starter Lessons-Beginner Program(08/01/2017) 08/01/2017     ENR - 0.00 --- 2.00 +2   Promotion Program Enrolled The reason I decided to cancel contract #3 is that I felt [redacted] was not being truthful. On multiple occasions, I caught him at an untruth and he never apologized just told me I didn't have to prove he had lied.  This is not only slanderous towards Mr. [redacted] but extremely offensive. [redacted] truly cares for all his students. In my 12 years of knowing him I have never EVER heard anyone describe this as a character trait of his. He would NEVER say that a student had to prove he was lying.. This is an absurdly rude and untruthful statement. Even after all her rude remarks to my receptionist Ms. [redacted] about [redacted] and this spiteful review, he still goes to out of his way to try and get the best for Ms. [redacted] - he offered to pay her the full refund out of his pay because he feels awful that Ms. [redacted] feels betrayed by him, but I denied this request. Ms. [redacted] informed me her complaints were Ms. [redacted] claimed [redacted] lied because she asked him if we take American Express and he told her no, but then at a later date we accepted American Express. She claimed that because of this she felt he was in-genuine. However, she was unaware that Mr. [redacted] was actually trying to help her out because he went to his office and called me to asked permission for this to happen. Once I agreed to take Amex, he informed her he could now accept her preferred method of payment. Ms. [redacted] also said she just felt [redacted] was in-genuine and promised a lot of things that he could not back up. [redacted] has a proven track record of achieving goals he sets with with students and has always surpassed everyone's expectations. Now, we know not every personality clicks or meshes well.. which is why we offer the buddy system that offers each student to work with multiple instructors. We also have students grade all their lessons; Ms. [redacted] never once complained about anything until after requesting her refund and finding out she did not qualify for a full refund. At this point, I have not alerted social media or Channel 5 of their "scam".  We are not a scam and have been in this industry for a combined total of 24 years and never experienced someone with such dishonesty. We are transparent and have nothing to hide. We truly believe that dancing spreads joy and betters everyone's life.. This is our mission, you do not get in to this industry and pursue it as a career for money. you do it because you like helping people and enriching peoples lives through the many benefits dance offers. Ms. [redacted] should be ashamed of her slanderous remarks toward a teacher that went to bat for her multiple times and continuously tries to do the right thing for her. I am giving them a change to right the incorrect calculation of the monies owed to me and to make sue their other students don't continue to pay for new contracts when they have bonus lessons due. Students move on to their next level when they are ready, not depending on how many lessons they have remaining on their current level... We don't hold anyone back, if their teachers think they are ready for more advanced material, and the student and management agree, they move on. It's very simple. We charge bonus lessons off on a daily basis... it just depend on each individual student. The 3 private lessons Ms. [redacted] had remaining on November 1 prior to her Preliminary Bronze enrollment, were in fact all bonus lessons. Has she decided to wait until she has 0 private lessons remaining, then they would have been charged off... but she made the decision to continue on by purchasing a special we were running that day.   Ms. [redacted]'s refund, that she qualified for will be refunded to her within the 90 days of her request. Thanks for your time,   [redacted] Studio Director   [redacted]
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