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Fred Beans Nissan of Limerick

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Reviews Fred Beans Nissan of Limerick

Fred Beans Nissan of Limerick Reviews (9)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke with [redacted] this morning at about 9am, and he ensured me that he would follwith me today with resolution to this issueIn response to my dispute for $for reimbursement, I sent the repair orders via email to [redacted] at [redacted] March11, 2014, with the invoices attached to that email, and again I have not gotten a response This car was considered "Gold warranty" which is why I purchased the car I would like to finally get this resolved I have attached the invoices to this message as wellI would appreciate a phone call, email, or even snail mail to let me know what is going on relevant to these outstanding concerns Regards, [redacted] ***

Dear [redacted] ***,09–22–2014I'm contacting you regarding customer [redacted] ***I spoke today with [redacted] regarding her [redacted] and told her t would have to bring it to our shop to look at itI can't go off of what another garage saysShe made a service appointment for Monday 9/29/ If there are issues that don't pass Pa inspection or unsafe that we would fixPat H Sales Manager

May 15, We spoke to [redacted] on 5/09/regarding the registration for his his [redacted] with VIN [redacted] He purchased this vehicle on 2/6/He did transfer the tag from his travehicleWe were not aware of this issue before we were informed by the customerWe spoke with the customer again today 05/15/letting him know our Title Department is looking into this situation and contacting the PA DMV to inquire as to why he has not received his registration and will update he customer accordingly.As for the disputed amount for $114.48,will need a written repair order with itemization of repairs performed, with proof of payment in full, prior to consideration of reimbursement.Regards,

Dear [redacted],09–22–2014I'm contacting you regarding customer [redacted]. I spoke today with [redacted] regarding her [redacted] and told her t would have to bring it to our shop to look at it. I can't go off of what another garage says. She made a service appointment for Monday 9/29/14....

If there are issues that don't pass Pa inspection or unsafe that we would fixPat H
Sales Manager

May 15, 2014
We spoke to [redacted] on 5/09/2014 regarding the registration for his his 2009 [redacted] with VIN [redacted]. He purchased this vehicle on 2/6/2014. He did transfer the tag from his trade-in vehicle. We were not aware of this issue before we were informed by the...

customer. We spoke with the customer again today 05/15/2014 letting him know our Title Department is looking into this situation and contacting the PA DMV to inquire as to why he has not received his registration and will update he customer accordingly.As for the disputed amount for $114.48,1 will need a written repair order with itemization of repairs performed, with proof of payment in full, prior to consideration of reimbursement.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I spoke with [redacted] this morning at about 9am, and he ensured me that he would follow-up with me today with resolution to this issue.
In response to my dispute for $114.48 for reimbursement, I sent the repair orders via email to [redacted] at [redacted] March11, 2014, with the invoices attached to that email, and again I have not gotten a response.  This car was considered "Gold warranty" which is why I purchased the car.  I would like to finally get this resolved.  I have attached the invoices to this message as well.
I would appreciate a phone call, email, or even snail mail to let me know what is going on relevant to these outstanding concerns.
Regards,
[redacted]

Review: It all started when my wife and I purchased a 2009 Nissan Murano on 5/25/2013. During the closing, we were offered to have the out of state tags and registration completed by them for a total fee of $412.50. Considering the hassle of today's DMV - we were happy to oblige and trusted your team was more than capable of completing this. Unfortunately, they weren't.

On 6/3/13 it was brought to our attention by [redacted] that the check we used to purchase the Murano was not actually signed, so he overnighted the check and we did the needful and had the check back in [redacted]'s hands by 6/7/13.

For the next 3 weeks, I followed up with [redacted] and eventually [redacted] on the status of the registration as the temporary tags we received from the dealership would expire as my wife and I were on vacation. Below are all the communications that transpired over those 3 weeks.

1. 6/7/13: We followed up with [redacted] on the registration status via email, no response received

2. 6/12/13: We followed up with [redacted] on the registration status via email, no response received

3. 6/14/13: We called [redacted] directly and were told he'd get back to us immediately on the status; however - we didn't hear back from [redacted].

4. 6/19/13: We followed up with [redacted] yet again considering our phone conversation on 6/14; however, no response received

5. 6/20/13: We escalated to [redacted] Norton, but didn't receive a response from him until 6 days later?

6. 6/20/13: [redacted] finally responded back to us and let us know that it was the state of Delaware's fault we haven't received the tags yet and let me know I should go to the DMV to get a temporary tag extension.

7. 6/26/13: I followed up with [redacted] to see where we stood with the tags, and he responded by pushing the issue off to [redacted] and even mentioned in the email to me that I should no longer contact him on this matter - that's solid customer service right there!

8. 6/26/13: [redacted] finally responded back to me and for the first time ever in this situation someone at Fred Beans apologized.

9. 7/21/13: I contacted Fred Beans himself on this matter, but received no response.Desired Settlement: Full compensation of $1087.50 (9 contacts x $75 per contact) + ($412.50 for registration fee charges which the team completely mangled.

Business

Response:

See Attachment:

Review: I purchased a 2009 [redacted] on February 4, 2014, and I still do not have a registration for my vehicle. It is now May 9th, and I have not gotten return phone calls or any type of follow-up. I have called multiple times and left several messages, and actually spoke again with [redacted] from the finance department (forget his last name). I also had a warranty issue with this vehicle, and again, I have not gotten any response via phone call or email.Desired Settlement: I would like my registration for my car so I do not get a ticket and I would like to be reimbursed for the warranty work I had done.

Business

Response:

May 15, 2014We spoke to [redacted] on 5/09/2014 regarding the registration for his his 2009 [redacted] with VIN [redacted]. He purchased this vehicle on 2/6/2014. He did transfer the tag from his trade-in vehicle. We were not aware of this issue before we were informed by the customer. We spoke with the customer again today 05/15/2014 letting him know our Title Department is looking into this situation and contacting the PA DMV to inquire as to why he has not received his registration and will update he customer accordingly.As for the disputed amount for $114.48,1 will need a written repair order with itemization of repairs performed, with proof of payment in full, prior to consideration of reimbursement.Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 7/19/14 I travelled 2 hours to Fred Beans to purchase an [redacted]. When I test drove the car I shared concern with the salesman that the car was quite loud. Upon returning from the initial test drive the Sales Manager came out and went with me for an additional test drive. During this 2nd test drive the Sales Manager assured me that this is how infiniti's sound, (he said throaty) and that the car has a full warranty for 90 days or 9000 miles so I had no reason to worry, and that the car had been through their shop, all needed repairs had been made, and the car also passed PA inspection and if anything was wrong with it, it would not have passed inspection.

After having the car for a month or so the noise became much louder. I took it to a local mechanic who diagnosed it as Wheel Bearing Hubs. While up on the lift he noted that the car has numerous holes and corrosion throughout the exhaust system. The Y pipes on the exhaust system are also torn, and the entire exhaust must have been hanging and hit something because it is shifting back and pushing against the rear sway bar. He states that this could be causing further damage to the vehicle. Due to the extremely bad condition of the rear bearing, he advised me not to drive the vehicle back to Fred Beans in that condition to have the car repaired under warranty, and I paid $266 for the worst bearing, but at least one more bearing needs to be repaired. I have made many, many attempts to speak with the used car manager about these issues and he has only returned my call one time to tell me that nothing is wrong with that car because it went through their shop and passed PA inspection. Now he will not return my calls at all.Desired Settlement: I am only requesting that the bearings, and exhaust from the catalytic converter to the muffler be replaced. The car should not have been sold or passed PA inspection in the condition it was sold to me.

Business

Response:

Dear [redacted],09–22–2014I'm contacting you regarding customer [redacted]. I spoke today with [redacted] regarding her [redacted] and told her t would have to bring it to our shop to look at it. I can't go off of what another garage says. She made a service appointment for Monday 9/29/14. If there are issues that don't pass Pa inspection or unsafe that we would fixPat HSales Manager

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Description: Auto Dealers - Used Cars

Address: 55 Autopark Boulevard, Royersford, Pennsylvania, United States, 19468

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