Fred Beans Nissan

To whom it may concern,As per the conversation that we had with MrPhillips previously, we were under the impression that all issues where handledIf there is anything else we can do for MrPhillips, please reach out to us.Sales ManagerThank you,Roberto B

April 12, 2017Dear [redacted] ,Thank you for letting us know about [redacted] ***'s complaint about our business to your organizationYour records indicate the file Id of [redacted] .We are aware of [redacted] ***'s dissatisfaction, not through any direct contact with our business, but by his complaint to Nissan-USANissan-USA offered no assistance to [redacted] ***[redacted] called our operation for a price on a 60,mile serviceHis vehicle had never been to us for serviceWe explained that there are variations in service levels on Nissan vehiclesWe provided [redacted] with a range of possible prices from the low that he mentions to possibility of $580.We set an appointment for [redacted] to come in and wait for the repairs on his vehicle [redacted] came in on Saturday February 2, [redacted] waited while we evaluated the maintenance condition of his vehicle as it compared to Nissan's recommendations for 60,mile service on an [redacted] HybridOur Master Certified Lead technician performed the evaluation on this vehicleThe customer was given a quote after the evaluation and approved $of service[redacted] declined h***g the brake fluid and rear brakes replaced on that visitThe Service Writer Dan G***, reviewed the technician's findings after inspection, gave a quote and was authorized to make only the approved repairs on [redacted] ***'s vehicleThis transaction complies with all of our and NissanUSA's policies for authorization and approval for repair procedure.In conclusion, [redacted] was given a range of prices on the requested serviceHe was informed that the vehicle would be evaluated on arrivalThis evaluation would lead to a quote for services found to be below the maintenance standards of Nissan productsHe would be able to authorize all or part of the services as he saw fit as the owner of this vehicleThis vehicle had no record of service with this facility [redacted] was givena quote prior to any Service being performed [redacted] partially authorized the determined repairsHe declined an amount that was larger than the repairs performed [redacted] Controlled the entire process from beginning to end of the repair processHe has never contacted us regarding any dissatisfaction with the process or the repairs performedHis only contact has been through third party advocate's attempting to be less than transparent on his role in this process.I am deeply appreciative of the role that your institution plays in mediating disputesI look forward to helping you in any way possible to resolve this matter.Sincerely,Mark D.Service Manager

April 12, 2017Dear [redacted],Thank you for letting us know about [redacted]'s complaint about our business to your organization. Your records indicate the file Id of [redacted].We are aware of [redacted]'s dissatisfaction, not through any direct contact with our business, but by his complaint to...

Nissan-USA. Nissan-USA offered no assistance to [redacted].[redacted] called our operation for a price on a 60,000 mile service. His vehicle had never been to us for service. We explained that there are variations in service levels on Nissan vehicles. We provided [redacted] with a range of possible prices from the low that he mentions to possibility of $580.We set an appointment for [redacted] to come in and wait for the repairs on his vehicle. [redacted] came in on Saturday February 2, 2017. [redacted] waited while we evaluated the maintenance condition of his vehicle as it compared to Nissan's recommendations for 60,000 mile service on an [redacted] Hybrid. Our Master Certified Lead technician performed the evaluation on this vehicle. The customer was given a quote after the evaluation and approved $489.39 of service.[redacted] declined h[redacted]g the brake fluid and rear brakes replaced on that visit. The Service Writer Dan G[redacted], reviewed the technician's findings after inspection, gave a quote and was authorized to make only the approved repairs on [redacted]'s vehicle. This transaction complies with all of our and NissanUSA's policies for authorization and approval for repair procedure.In conclusion, [redacted] was given a range of prices on the requested service. He was informed that the vehicle would be evaluated on arrival. This evaluation would lead to a quote for services found to be below the maintenance standards of Nissan products. He would be able to authorize all or part of the services as he saw fit as the owner of this vehicle. This vehicle had no record of service with this facility. [redacted] was givena quote prior to any Service being performed. [redacted] partially authorized the determined repairs. He declined an amount that was larger than the repairs performed. [redacted] Controlled the entire process from beginning to end of the repair process. He has never contacted us regarding any dissatisfaction with the process or the repairs performed. His only contact has been through third party advocate's attempting to be less than transparent on his role in this process.I am deeply appreciative of the role that your institution plays in mediating disputes. I look forward to helping you in any way possible to resolve this matter.Sincerely,Mark D.Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I replied to the previous response that I was the one who provided the incorrect information to Fred Beans. Since this was a flase statement provided by Fred Beans I awaiting a response that accepts responsibilty for this matter instead of placing the blame elsewhere.
Regards,
[redacted]

2/18/2017To whom it may concern,We reached out to Mr. Phillips and handled his issues. We had his address updated through our System, with the State, and with his bank. (Mr. Phillips had not updated his Driver's License, or informed us he had moved at the time of sale) As far as the bill (4000.00)...

he received we found out the issue was because of his insurance company. They did not send the paperwork that bank had asked them for. Fred Beans Nissan sent all of the required information to his bank at the point of sale. We reached out to both his bank and insurance Company and had that fee waived, and all documents were sent over.Thank you,Roberto B

To whom it may concern,As per the conversation that we had with Mr. Phillips previously, we were under the impression that all issues where handled. If there is anything else we can do for Mr. Phillips, please reach out to us.Sales ManagerThank you,Roberto B

Review: I leased a NEW Nissan Sentra 2012 in April of 2012. 7 months later when I took my vehicle in for inspection, it was reported to me that the tail, and runner lights were not working. I had to return to the dealer (Fred Beans Nissan of [redacted]) and the problem was so difficult to find and resolve that it took them 9 days to repair my vehicle. From the work summary, it is very clear that the problem existed in the vehicle when it was given to me as a new and fully inspected car. I made numerous attemps to address this with Fred Beans and was rudely ignored on every attempt. I even contacted the sales manager who only returned my phone call once and has never responded to me again. I contacted the Corporate office of Nissan and after several attemps finally received a response from them. They acknowleged fully that the car was sold to me in this defective condition and have given me free maintenance on the vehicle for the next 3 years. The Corporate office said further that they do not control the dealers and cannot be held responsible for the fact that I was given the car in this condition. They told me to pursue any further settlement with the dealer. As I cannot get the dealer to respond to me at all, I am filing this complaint.Desired Settlement: I want to be refunded my deposit of $1500 on the vehicle at the time of purchase, and 7 months of car payments that I made until the problem was discovered, $199 x 7 = $1393 for a total of $2893. I also want a personal contact by phone with Fred Beans with an apology and to avail me of the opportunity to relate this to him personally.

Business

Response:

From: [redacted]

Date: Mon, Apr 15, 2013 at 1:19 PM

Subject: FW: ID 9479956

To: [redacted]

Please see the attached email below

Thanks,

General Manager

Fred Beans Nissan

Review: Automobile was sold as a Nissan Factory certified vehile. A few days later we notice that car paint has been resprayed to the back quarter panel passenger side and front clip, poor paint (mismatch).

We are not experts on cars so buying a certified to us menat it was never hit, they are the professionals and we are sure they knew about it and did the respray as there is still paint on the door handles and tape marks. They didn't even clean off the overspary by buffing they car.

We now feel the vehicle was hit and repaired at Fred Beans as the respray is fresh. Car was originally sold and serviced at Fred Beans and has been resold to us from Fred Beans so we don't know if this was a dealer car that was damged and repaired at Fred Beans.

They inspected the vehicle and Factory Nissan certified it now they ( Management ) will not return my calls or answer phone to discuss this issue we have with the paint.

And I'm shocked that having proper paint on a certified car is not considered as part of Fred Beans quality control inspection when they factory certify a vehicle.Desired Settlement: The least I want is to have the vehilce paint corrected and have a courtesy vehicle n/c for the time they have it. I want to return the vehicle as it should not have been sold as Factory certified vehilce.

Business

Response:

11/5/13

Revdex.com of Metro Washington DC and Eastern PA

1880 John F Kennedy Blvd Ste. 1330 Phila, PA 19130

RE: [redacted]

Dear **. [redacted],

We have been in contact with **. [redacted], addressed his concerns and corrected them to his satisfaction. All corrections were completed and the vehicle is back in his possession. If there are any questions please feel free to contact me.

Sincerely,

General Manager

Fred Beans Nissan

4469 W Swamp Rd Doylestown, PA 18901