Fred Beans Volkswagen

Customer was in yesterday, and we are working with her to try and help

Customer was in yesterday, and we are working with her to try and help.

Review: My husband and I purchased a used 2011 Ford Escape from Fred Beans [redacted]. The price was much cheaper than any that we had found as we had been researching the same and similar vehicles for about a year. We were told during the purchase that the condition of the vehicle was "as is" which we understood as scratches on the exterior, ripped back seat, front bumper out of place, etc. We did not request for these items to be fixed and understood that the price of the vehicle was non-negotiable based on those issues. My husband test drove the car and was also given permission to drive the vehicle home to show to me before purchase. We agree to purchase it but I had asked that the dealership detail the car again because it was clear that all they had done previously was vacuum the interior. I pointed out a few places as examples which my husband relayed to the dealership. They agreed to clean it up before we picked it up the next night. My husband was also told by the dealership that they would call to get the code for the door mechanism on the outside driver side door so that we could reset it. The following night when my husband picked it up he was surprised when he left the dealership that they had not filled the gas tank for us (minor issue at the time, but combined with everything else it adds up). When he arrived home it was clear that they had not detailed the car but only cleaned the specific areas that my husband had pointed out. There was dog hair all over the back of the rear seats, the car smelled like a dog was in it often, there was hair and dust in between the front seats and the center console, there were liquid spills on the interior door panels, the center "command" center with the radio and AC/heat controls was filthy, the seats had stains on them, the steering wheel was dirty, the list goes on and on. We also then realized that we did not get a spare key. We contacted the dealership because we knew that this had previously been a lease and I knew that if a lessee turned in their vehicle without the spare key that they were most likely expected to pay a fee for that, which I would assume the dealership would use to get a new key made. Fred Beans of [redacted] informed me when I asked about this that they were not the ones that received the vehicle back from that owner, but that they had purchased the vehicle from another dealership. I would expect that any dealership would ensure that spare keys are available for customers that are purchasing from them regardless of where they received the vehicle from or request the key be made from the dealership that they purchased it from. They informed me that they would at least look into what their dealership price would be to have a spare made as well as getting the door code and get back to us. We did not hear from them for what we thought was a couple weeks but after contacting them again to find out why, I did find a voicemail on my phone (my cell did not notify my of a missed call or voicemail so they were not at fault for not getting back to us as we had originally thought). However, the price that was quoted to me in that voicemail was different than the price that was given to my husband via an email exchange when we originally had told them we hadn’t heard back from them. My voicemail gave a total of $158 for the key fob (with no mention of the code for the door) and the email quote was $250 for the key fob and $90 to reset the door code. We were under the impression that they were getting the code for us so we could reset it. Not that we would have to pay for that as well. I called a Ford dealership in our area and was quoted $250 for the key fob and they would do the reset on the door for free. So the $250 that Fred Beans [redacted] had offered us was not “their dealership price” as they had stated they would get for us. All of these things add up to very poor customer service. All we want at this point is a replacement key which should have been included in the beginning, we are not asking for anything above and beyond a normal transaction. They did offer to detail the vehicle again, but after seeing what was done twice already, we opted to purchase the items and detail it ourselves. We are not picky people, but we also do not purchase vehicles very often and when we do we expect to the dealership to do the best job that they can to please us and all we want is a clean vehicle with a spare key. The issues that I am describing here may all seem minor, but they all add up. These are all things that should come standard when purchasing a vehicle, new or used.Desired Settlement: At the very least we want a spare key fob made since that is something that comes standard with purchasing a vehicle. We would also like to have the door code reset. While I would like the vehicle detailed again, I don't think that is something that we would trust them to complete. It would be a nice gesture for them to pay for it to get professionally cleaned, but based on past results I highly doubt the dealership would do that.

Business

Response:

Review: I purchased an used car that had a 30 warranty. Fred Beans did the inspection and pass it. I had the car for less than 30 days and the car has major issues. I took the car to a third party repair shop. They found there were major leaks, including a bad motor mount. They did an oil change and three weeks later the vehicle has no motor oil. This has been a nightmare. I paid 13k cash. I did not intended to purchase a headache.Desired Settlement: I would like another vehicle with not issues.

Business

Response:

Customer was in yesterday, and we are working with her to try and help.

Review: I purchased a vehicle from Fred Beans in November 2007. I was given a 84 month loan at $474.17. I was very skeptical to take the car at such a long loan but was told that in 2-3 years I could come back and have the loan refinanced. I came back in 2010 and again in 2011 to see about refinancing to lower my payment but was told by the salesman and manager that they would "never be able to refinance such a ridiculous loan" and was laughed at for agreeing to such terms.They could not believe someone would even give me being someone with limited income such a loan since I would be paying almost twice over for the car. I went to other places asking for refinance help and I was turned down because nobody wanted to touch such a long loan. I was told when I bought the car that this was a good loan and would have no trouble with refinancing. It is now 5 1/2 years later and have paid $26,600 so far for a car worth $23,000 and still have 20 more payments left. I have reached out to Volkswagon of America, Volkswagon credit, and Fred Beans and all I get is apologies for being given empty promises by Fred Beans when I purchased the car. I even received a call from the general manager who said he would look into my situation and call me back and never did. I feel very violated by Fred Beans and feel that no one should ever be taken advantage of like I was. I have been a customer of Volkswagon since 1998 and all I got for all my years of being a loyal customer was lied to so Fred Beans could make a sale. Funny thing is when I called VW credit last week I was told the loan was 91 months so I do not know what to believe anymore. This is a crocked operation!Desired Settlement: I would like help with refinancing as promised!

Business

Response:

See Attachment:

Consumer

Response:

After 2 weeks the of course no one can offer a solution because the loan is so messed up no one can fix it. I call the GM of Fred Beans and asked a question on his voicemail and never received a response. Why? Because the don't care. I will be contacting. A lawyer.