Fred Callaghan Carpet & Flooring Center

I admit this installation has been going on for awhile There have been conversations back and forth from the first day of the installation until August 12, when my Ceramic Tile Manager went on vacation There may have been a lag of conversation the week of August 15, [redacted] *** called and we got in contact with her and visited with her at her home on August 19, Today, August 23, we have a new signed contract and the new material she ordered will be delivered in about days As soon as it is delivered we will begin the installation of the new material We will stay in contact with MrsSheer until the installation is complete

We at Fred Callaghan Carpet & Flooring Center, Incwould like to apologize for the delay in contacting [redacted] The file was given to the Account Manager rather then our Service Manager Our Service Manager is better equipped to schedule and manage service calls.We will contact [redacted] if reference to his floor concerns.Thank you Fred Callaghan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has been diligent in working toward a resolutionHopefully this will continue to completion of the project Regards, [redacted] ***

I will begin our response by restating that our warranty is for one (1) year from the installation date We sold these floors to the builder in We were initially contacted by [redacted] in February 2015.Clearly at that point in time our warranty period was over Additionally, the complaint being made by the owner is not even a warrantable item The issue is damage to the floor by furniture which is not covered by our warranty Dan C [redacted] personally saw the floor on June 16, [redacted] was present and I told her all of the above information Additionally, I contacted the builder and discussed the situation with him via phone to alert him to the issue That was the third phone conversation with the builder in regard to this issue since February[redacted] is correct We did unfortunately let his issues fall through the cracks and he was not contacted in a timely manner We apologize for that However, that does not make us responsible for damage which is outside the scope of our warranty and was brought to our attention six (6) years after the floor was installed It is my understanding that [redacted] purchased the house in The builder offers a one (1) year warranty and again we were not contacted until February 2015.The builder has told me that he has never been contacted by [redacted] in reference to this issue

As a result of my complaint to the Revdex.com, a receptionist from Fred Callahan Flooring called to schedule a worker to stretch the carpeting in the several areas where it had 'rippled.' Both the receptionist and the worker who completed the carpet re-stretching were very nice and the work was completed satisfactorily Unfortunately, my primary complaint of non responsiveness to the original problem of the hardwood floors (rapid wear of the finish) has not been resolved There has been one additional visit to the home by Fred Callahan Flooring for another assessment of the problem (pictures were taken during the first visit several month ago) and we were told that the problem is the builder'sand that Fred Callahan Flooring will contact the builder about the problem This is what I was told several months ago with no confirmation that any communication was made to the builder by either Callahan flooring or the builder So, although I have newly stretched carpeting, my original complaint concerning lack of communication and resolution of the hardwood flooring defect has not yet been satisfactorily addressed Thank you." [redacted]

This is a continuation of another complaint ( [redacted] )All though All Shore Inc did come back out and got my unit working (temporarily)The system has broken once againI called in on Wednesday March 9th and talked to [redacted] and let him know that I was having issues yet againHe was going to get something scheduled and that I would receive a return call with date and timeNever got a call back during the day, so I called him back around PMHe then stated that he would come out that Friday the 11th in the afternoonAfter taking the afternoon off to be here when he arrived, he never showedI called back into the office and spoke with the receptionist and she told me that he does not do service calls and will not be outAfter some back and forth, I was scheduled for the 16th between the hours of 7am-9amServiceman was a no show, and I still have a broken HVAC unit that is still under warranty that is just about useless because they will not show up to fix my unitI called in to see when the tech will be here but was not given an estimated timeAlso, I have let them know that I have a small infant in my home now and that last year, when the unit broke it reached degrees in my house