Fred Litjens Construction

This is our 23rd year as HPS and the first ever complaint to Revdex.com, with whom with are an Accredited A+ Rated member and proud of our record.Thus, I am most distressed to receive this letter, but do understand why [redacted]’s is seeking to justify compensation. However, they have, in our opinion,...

provided less than the whole st[redacted]. But, nevertheless, I have learned that the buck stops here, as the old cliché goes. Thus we will be willing to refund $1000, which is half before taxes. It is nice to know the $1000 will go to a house of the Lord.However, there are some salient other facts to complete the picture and thus do our job to explain to Revdex.com that this is not a simply black and white complaint as portrayed, and, in the end, the church got a one of a kind, completely custom built special door and hardware which no other licensed company was evidently willing to tackle.Work onsite was actually done in 4 to 7 days, but we were remiss in not explaining to you directly, but rather to the office manager, [redacted], the nature of obtaining the door blank for this strange size door, modifying it down to the right size for an inexact opening periphery. Then reconstructing the inner edge banding, the door surround which is capsulated in a concrete filled CMU block wall and foundation, thus fixed as built at less than perfect square, level, and plumb dimensions.What took so long was the fact that the door vendor had to do its work, then we had to set up a paint booth and do various coats of priming and finishing, allowing for proper drying time between steps. We sent pictures of this process to [redacted]. Did she show you them?Additionally, the contract stipulated we might not be able to start for 20 to 26 MF work days, which is more than a month, due to various factors, such as sourcing the door, having the vendor custom modify it, then having our supervisor do the extensive priming, and finish painting and weatherproofing. To be candid, there was a delay at the beginning due to other projects for this particular project supervisor, as well as he had some serious health issues affecting his finish of those projects, and his start time on the custom manufacturing process for this special challenge.Reverend, you may not be aware of all the communication, especially that we were not allowed to work on the property except on certain days and certain times, and that [redacted] forbid any work for a two week period for a spring break or vacation or traveling to a conference or something. So to paint a 15 week blanket condemnation is not substantively true.  Additionally, it was not mentioned in your letter to Revdex.com that the original project was supposed to be in September, six months previous, when this particular one of a kind craftsman, [redacted] Chamberlain, was available for immediate work on the project. Here is something to help the Revdex.com and you see some other extenuating circumstances, which they may not have explained to you:“February 18, 2016 (Revised from Sept. 8, 2015)”…….Aloha Again [redacted] and [redacted]:  Please contact [redacted] directly for any questions. Thank you for getting back to us on this and for understanding the “one of” custom made nature of the door and frame, etc. as [redacted] explained originally (to [redacted]).    Gerald P[redacted] HPS Pres/Gen. Mgr.cc [redacted]………………………..”Relative to the door inconvenience, I am sorry, but I was under the impression that the additional entrance referred to in your letter, was not a great inconvenience relative to the worn out door being removed to provide access and measurability to the previous site built framing around the opening of the cmu tile block. Nor was I informed that your user of the kitchen were constantly complaining, and no one told [redacted] that access was a subject of complaints by the kitchen users. In fact, [redacted] was told that they put a dead bolt on the other double door entrance in order to maintain control over the kitchen access. They said that it would be no problem having access to the kitchen through the double doors.Nevertheless, I personally apologize for your and your staff’s consternation and trust that the $1000 compensation will prove my contrition and humility. I am also certain that you and we do not want to get into a tangled he said, she said, etc. word debate. Thus, please do accept my apologies and indicate your acceptance of this compensation, Upon receipt of said email, providing this shall bring appropriate and fair consideration financially without the continuing need to debate the chronology and mitigating factors, then we shall mail you the check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]