Dear Mrs. ***
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First off let me apologize on behalf of our company for the late response on both this complaint and your refundWe are not accustomed to running our business in this mannerWe deal with hundreds of transactions on a daily basis and unfortunately sometimes some of them can fall through the cracksUnfortunately that was the case with your refundI did my research and followed the trails of both email and orders as well as when our system showed your refundI noticed that you were not refunded until after we received this Revdex.com complaintThat is unacceptable to me, and rest assured I have reprimanded the necessary parties within my employeesWe pride ourselves in our customer service and are here to help, if you were ever unsatisfied with our product you have every right to redeem our guarantee, which you didHowever, it was not handled in the appropriate manner, and again, for that I apologizeWe did issue you a full refund on August 17th 2015, in the amount of $I have revisited our refund process with our customer service team to see how we can best avoid these situations in the future.
Our sincerest apologies,
Zoila M*** (Manager)
Essential Elements Nutrition
My husband and I have used Fred's Garage for both our vehiclesThe service is professional and tiMelyFred's Garage was priced very well and now I am happily driving my expedition again
Sent: Friday, October 23, 6:PMSubject: Revdex.com Case # *** - Essential Elements Nutrition
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In regards to the complaint, the customer will not receive any products from our company unless an order is placedOur company does not save any credit card information for the customers safety, therefore we cannot do recurring chargesThe customer only receives what they order and will not receive any more since we do not do auto-shipping or auto-chargeWe have also replied to the emails the customer has sent us clarifying that she will not receive more of our productWe have attached the emails below since we save all emails for our referenceSupervisor, Nicole J***
My experience with Freds garage was greatThe work was reasonably priced and completed within the time agreed onAlso Fred is a good guy and was willing to work out paymentsWould recommend visiting Freds garage!
Thank you so much for your recent purchase of Essential Elements products and for contacting Essential Elements customer supportAfter thorough review of your concern(s), we have found that the total amount received was in accordance with our Return/Refunds policy and proceduresAs stated on
our ***If you’re unsatisfied with any product you purchased from us, you have up to one year from the purchase date to send it back to us for a refund (excluding shipping)Used and unused bottles will be accepted, with a limit of two unused bottles per returnOne refund per product per household will be accepted under our one year money back guaranteeA 15% return processing fee will be charged on the total refunded amountSend unwanted products to:
Essential Elements ReturnsUpland DrSuite# 4692Houston, TX *** ** *** *** *** ***
We acknowledge that we have received your order(s) within the time frame allotted for a refund and have therefore refunded the total amount of $(excluding expedited shipping fees and 15% processing fee) to the account used at the time of purchaseUnfortunately, it is with these particular findings that we are unable to grant your request at this timeWe encourage you to visit our *** *** for further information regarding our return policyOnce again, thank you so much for your recent purchase of Essential Elements supplements; have a wonderful day
Dear Mrs. ***
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First off let me apologize on behalf of our company for the late response on both this complaint and your refundWe are not accustomed to running our business in this mannerWe deal with hundreds of transactions on a daily basis and unfortunately sometimes some of them can fall through the cracksUnfortunately that was the case with your refundI did my research and followed the trails of both email and orders as well as when our system showed your refundI noticed that you were not refunded until after we received this Revdex.com complaintThat is unacceptable to me, and rest assured I have reprimanded the necessary parties within my employeesWe pride ourselves in our customer service and are here to help, if you were ever unsatisfied with our product you have every right to redeem our guarantee, which you didHowever, it was not handled in the appropriate manner, and again, for that I apologizeWe did issue you a full refund on August 17th 2015, in the amount of $I have revisited our refund process with our customer service team to see how we can best avoid these situations in the future.
Our sincerest apologies,
Zoila M*** (Manager)
Essential Elements Nutrition
My husband and I have used Fred's Garage for both our vehiclesThe service is professional and tiMelyFred's Garage was priced very well and now I am happily driving my expedition again
Sent: Friday, October 23, 6:PMSubject: Revdex.com Case # *** - Essential Elements Nutrition
14px;">Hello,
In regards to the complaint, the customer will not receive any products from our company unless an order is placedOur company does not save any credit card information for the customers safety, therefore we cannot do recurring chargesThe customer only receives what they order and will not receive any more since we do not do auto-shipping or auto-chargeWe have also replied to the emails the customer has sent us clarifying that she will not receive more of our productWe have attached the emails below since we save all emails for our referenceSupervisor, Nicole J***
My experience with Freds garage was greatThe work was reasonably priced and completed within the time agreed onAlso Fred is a good guy and was willing to work out paymentsWould recommend visiting Freds garage!
Our whole family takes our cars to Fred's Garage Very friendly, honest, and very reasonable pricesHighly recommend!!
Thank you so much for your recent purchase of Essential Elements products and for contacting Essential Elements customer supportAfter thorough review of your concern(s), we have found that the total amount received was in accordance with our Return/Refunds policy and proceduresAs stated on
our ***If you’re unsatisfied with any product you purchased from us, you have up to one year from the purchase date to send it back to us for a refund (excluding shipping)Used and unused bottles will be accepted, with a limit of two unused bottles per returnOne refund per product per household will be accepted under our one year money back guaranteeA 15% return processing fee will be charged on the total refunded amountSend unwanted products to:
Essential Elements ReturnsUpland DrSuite# 4692Houston, TX *** ** *** *** *** ***
We acknowledge that we have received your order(s) within the time frame allotted for a refund and have therefore refunded the total amount of $(excluding expedited shipping fees and 15% processing fee) to the account used at the time of purchaseUnfortunately, it is with these particular findings that we are unable to grant your request at this timeWe encourage you to visit our *** *** for further information regarding our return policyOnce again, thank you so much for your recent purchase of Essential Elements supplements; have a wonderful day