Fred's Tents and Canopies, Inc.

Revdex.com spoke to Fred at business and the following was relayed: He ordered a widget/part that was a $partWe didn't think we had the part, so we offered a substitute which was a $partThe customer said he needed it right away, we did find that we had the correct part he originally ordered and
sent them outIt wasn't until weeks later that the customer contacted us and wanted a $part insteadMultiplied by the number he ordered this would have been an approximate $loss which I called the customer directly and explainedI offered to sell him the parts at a 20% discount and credit the amount for the original orderHe did not accept our offer

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy view on the matter is that at no time did the company say the “widget was not in stock”The reason they offered me a “better widget” is because they screwed up two different times on their quote to me Therefore they offered to give me the “better widget” because of their mess up They shipped the one they claimed they didn’t have in stock thinking I wouls not notice The owner was rude and arrogant towards me and did not want to admit his mistake so he hung up the phone on me
Regards,
*** *** Attached are screenshots of the email