Dear [redacted] :Please be advised that the customer came to this facility for follapproximately two (2) days after his car was released At that time, we addressed all of his concerns; and we asked him why he filed a complaint with the Revdex.com Therefore, we were under the impression that he had rescinded his complaint All advertisements containing price quotations clearly indicate any exclusions and/or additions concerning that quotefor instance, any advertisement which quotes a price, clearly indicates an asterisk (*) or two which refers to "foreign cars additional" or "non serviceable parts additional charge" only for the reason that EVERY TRANSMISSION BREAKS DIFFERENTLY If any exclusions or limitations apply to a particular vehicle, we explain to such customer the nature of such exclusion and price applicable for their vehicle for the service required Nevertheless, we always extend courtesy and patience to each customer;however there are seldom occasions when a customer may forget the substance of communication concerning a particular vehicle It is quite understandable that a layperson may not be familiar with the nuances involved in the technical aspects of rebuilding a transmission, which is almost as complicated as engineering! Nevertheless, we take the extra time to explain exactly what needs to be done to their vehicle and the cost factors involved, if any, to perform such service During the testing process, as soon as test results are available, we carefully explain to customer how their transmission operates and the test results We advise each customer, for their particular situation, which repair options are recommended along with the cost factors At all times, we obtain the customer's authorization for the cost of the service authorizedWe warranty all the services we perform in this facility Additionally, each customer is required to follow up for quality control purposes within two (2) weeks after completion of service If service is required during the warranty term, we have always done our due diligence.In conclusion, we have worked very hard to earn a superb reputation We do not appreciate our reputation to be tarnished based upon an customer's failure to follow up with the Revdex.com after we have answered all his questions and settled any misunderstandings which he may have had.We trust that this rebuttal will put this issue to rest However, if you have any further questions, please do not hesitate to contact us
Dear *** ***:Please be advised that the customer came to this facility for follapproximately two (2) days after his car was released. At that time, we addressed all of his concerns; and we asked him why he filed a complaint with the Revdex.com. Therefore, we were under the impression that he had rescinded his complaint. All advertisements containing price quotations clearly indicate any exclusions and/or additions concerning that quotefor instance, any advertisement which quotes a price, clearly indicates an asterisk (*) or two which refers to "foreign cars additional" or "non serviceable parts additional charge" only for the reason that EVERY TRANSMISSION BREAKS DIFFERENTLY. If any exclusions or limitations apply to a particular vehicle, we explain to such customer the nature of such exclusion and price applicable for their vehicle for the service required. Nevertheless, we always extend courtesy and patience to each customer;however there are seldom occasions when a customer may forget the substance of communication concerning a particular vehicle. It is quite understandable that a layperson may not be familiar with the nuances involved in the technical aspects of rebuilding a transmission, which is almost as complicated as engineering! Nevertheless, we take the extra time to explain exactly what needs to be done to their vehicle and the cost factors involved, if any, to perform such service. During the testing process, as soon as test results are available, we carefully explain to customer how their transmission operates and the test results. We advise each customer, for their particular situation, which repair options are recommended along with the cost factors. At all times, we obtain the customer's authorization for the cost of the service authorized. We warranty all the services we perform in this facility. Additionally, each customer is required to follow up for quality control purposes within two (2) weeks after completion of service. If service is required during the warranty term, we have always done our due diligence.In conclusion, we have worked very hard to earn a superb reputation. We do not appreciate our reputation to be tarnished based upon an customer's failure to follow up with the Revdex.com after we have answered all his questions and settled any misunderstandings which he may have had.We trust that this rebuttal will put this issue to rest. However, if you have any further questions, please do not hesitate to contact us
Just received your email and need to obtain specific details concerning this matter. We will need to gather information from the *** *** about this, review the diagnostic notes and documentation relating to the customer's vehicle. After formulation
of a complete picture, a rebuttal will be submitted. Thank you for your patience during assessment of this situation
Dear [redacted] :Please be advised that the customer came to this facility for follapproximately two (2) days after his car was released At that time, we addressed all of his concerns; and we asked him why he filed a complaint with the Revdex.com Therefore, we were under the impression that he had rescinded his complaint All advertisements containing price quotations clearly indicate any exclusions and/or additions concerning that quotefor instance, any advertisement which quotes a price, clearly indicates an asterisk (*) or two which refers to "foreign cars additional" or "non serviceable parts additional charge" only for the reason that EVERY TRANSMISSION BREAKS DIFFERENTLY If any exclusions or limitations apply to a particular vehicle, we explain to such customer the nature of such exclusion and price applicable for their vehicle for the service required Nevertheless, we always extend courtesy and patience to each customer;however there are seldom occasions when a customer may forget the substance of communication concerning a particular vehicle It is quite understandable that a layperson may not be familiar with the nuances involved in the technical aspects of rebuilding a transmission, which is almost as complicated as engineering! Nevertheless, we take the extra time to explain exactly what needs to be done to their vehicle and the cost factors involved, if any, to perform such service During the testing process, as soon as test results are available, we carefully explain to customer how their transmission operates and the test results We advise each customer, for their particular situation, which repair options are recommended along with the cost factors At all times, we obtain the customer's authorization for the cost of the service authorizedWe warranty all the services we perform in this facility Additionally, each customer is required to follow up for quality control purposes within two (2) weeks after completion of service If service is required during the warranty term, we have always done our due diligence.In conclusion, we have worked very hard to earn a superb reputation We do not appreciate our reputation to be tarnished based upon an customer's failure to follow up with the Revdex.com after we have answered all his questions and settled any misunderstandings which he may have had.We trust that this rebuttal will put this issue to rest However, if you have any further questions, please do not hesitate to contact us
Dear *** ***:Please be advised that the customer came to this facility for follapproximately two (2) days after his car was released. At that time, we addressed all of his concerns; and we asked him why he filed a complaint with the Revdex.com. Therefore, we were under the impression that he had rescinded his complaint. All advertisements containing price quotations clearly indicate any exclusions and/or additions concerning that quotefor instance, any advertisement which quotes a price, clearly indicates an asterisk (*) or two which refers to "foreign cars additional" or "non serviceable parts additional charge" only for the reason that EVERY TRANSMISSION BREAKS DIFFERENTLY. If any exclusions or limitations apply to a particular vehicle, we explain to such customer the nature of such exclusion and price applicable for their vehicle for the service required. Nevertheless, we always extend courtesy and patience to each customer;however there are seldom occasions when a customer may forget the substance of communication concerning a particular vehicle. It is quite understandable that a layperson may not be familiar with the nuances involved in the technical aspects of rebuilding a transmission, which is almost as complicated as engineering! Nevertheless, we take the extra time to explain exactly what needs to be done to their vehicle and the cost factors involved, if any, to perform such service. During the testing process, as soon as test results are available, we carefully explain to customer how their transmission operates and the test results. We advise each customer, for their particular situation, which repair options are recommended along with the cost factors. At all times, we obtain the customer's authorization for the cost of the service authorized. We warranty all the services we perform in this facility. Additionally, each customer is required to follow up for quality control purposes within two (2) weeks after completion of service. If service is required during the warranty term, we have always done our due diligence.In conclusion, we have worked very hard to earn a superb reputation. We do not appreciate our reputation to be tarnished based upon an customer's failure to follow up with the Revdex.com after we have answered all his questions and settled any misunderstandings which he may have had.We trust that this rebuttal will put this issue to rest. However, if you have any further questions, please do not hesitate to contact us
Just received your email and need to obtain specific details concerning this matter. We will need to gather information from the *** *** about this, review the diagnostic notes and documentation relating to the customer's vehicle. After formulation
of a complete picture, a rebuttal will be submitted. Thank you for your patience during assessment of this situation