Fred's TV Service

Tenant moved into the apartment and indicated that there was no heat or hot water to her apartment.The repair crew was sent out to the apartment to determine the causeIt was determined that the heat was out because the tenant had not called the gas company to turn the gas onAfter turning the gas
on, the tenant requested we come out and light the furnaceThis is typically a simple procedureIn this case, furnace would light and we had to schedule a HVAC company to come out and diagnose the problemThe problem was diagnosed by the HVAC company as a problem with the circuit boardWe had to contact the owner, inform hem, and then schedule a complete replacement of the furnaceWe felt that this was the best long term solutionThe HVAC company has already scheduled to come out to the apartment to replace the furnace on Wednesday 11/8/117.Tenant must recognize the fact that gas must be on for heating to work, that when there is an issue we must first diagnose the problem and then schedule a repairThere is a process to follow

I filed Complaint ID: *** and have now resolved that issue with the businessCan I retract my compliant? I've Cc'd a representative of the business to this email.Thanks *** ***