Revdex.com:At this time, my complaint, ID [redacted] regarding NBTY, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Dear Sir or Madam,Thank you for allowing Puritan's Pride, Incan opportunity to review the consumer's concern and respond This account has been reviewed It appears that when the package was delivered to the consumer in Brazil, he refused the package The Consumer Affairs Department agreed to refund the consumer upon return of the package, which weeks later was determine to be abandoned and never returned to the company The consumer has been refunded in full and this matter is now resolved Thank you for allowing us the opportunity to ensure consumer satisfaction with our products and services.Sincerely, [redacted] Senior Paralegal###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to know what two types of pills were in the bottle that I returned to the company as they requestedThey state that results were provided to me and this in not trueI spoke to Natalie on to which she indicated she would personally look into the matter and get back with me as soon as the investigation was completedI have yet to hear back from herI also spoke to Mike on who stated that he was a supervisorHe read from their records that I was told back in May that " they cannot identify the pills"This is unacceptable and does not represent a thorough investigation as they said in the responseI have made several phone calls and have even had an attorney send a letter requesting a responseI ingested pills that they are not willing to reveal what they wereI am attaching photo's that I took prior to sending back the bottle and the content to the companyI have several family members and fellow employees that can verify that the pills in the bottle are the ones in the photo's and they are also the same pills that were in the bottleI refuse the bogus response and demand a further investigation with a written result on the contents in the bottle In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The "form letter" response from the company did not actually respond to my specific issue or request for compensation for my out-of-pocket losses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I am responding to this complaint that was made to my attention on 3-2-The customers had sent down to my shop a representative on her behalfAt the time of this meeting, there was no damage to the carHer rep told me she had already fixed the carI asked for further proof that the damage had really happened, old parts or some tangible proofAlso I had told the owner of the vehicle over the phone that if we did the damage, we would defiantly reimburse her for the damagesI have not herd from them since besides letters explaining the same complaint hereI am sorry that I can not just go on word of mouth that we damaged something! I really wish she had contacted me immediately after the pick up of the vehicle about the damage but I had never seen any damage to the vehicle
Dear Sir or Madam, Thank you for allowing us the opportunity to review and respond to this consumer's concern According to the Consumer Affairs Department, communications exchanged and the consumer was provided with bottles of an alternative product while the product ordered was out of stock I understand when the originally ordered product was back in stock last month, it was fulfilled and this matter resolved We hope the consumer continues to enjoy many of the products offered by Puritan's Pride, Inc Thank youSincerely, Maria TS [redacted] Senior Paralegal and Compliance Associate###-###-####
Dear Sir or Madam, The company has made several attempts to provide the details of the investigation results to the consumer It's unfortunate the results are not satisfactory Another attempt is being made to address some additional comments in the consumer's rejection If the consumer's attorney has sent a letter, it still has not been received but can easily be directed to the undersigned for a response As for what sample was received - the Quality Department received one open tablet count bottle containing round white tablets inches in diameter, inches in thickness and weight grams; "foreign" white capsule shaped tablets inches x inches, inches in thickness and weight grams The alleged foreign tablet seen in consumer's sample does not resemble any of the products packaged near the consumer's lot Packaging records were reviewed and determined that there were no deviations or abnormalities noted during the packaging process Line clearance was performed in accordance with Standard Operating Procedures Quality checks were conducted routinely throughout the bottling process, logbooks were reviewed and none of the products packaged prior to or on the adjacent lines resemble the "foreign" product returned by the consumer There were 63,bottles packaged for this lot and there were no other complaints of this nature on this lot The company understands the product was not contaminated when it left the facility The company also does not suggest the consumer tampered with the product but just states that once it leaves the facility and our custody and control, we cannot determine what happens It is in our best interest to ensure consumer satisfaction and we endeavor to provide quality products and good customer service It is unfortunate the consumer has had this type of experience, and we welcome her to enjoy some of the other quality products offered It is our hope this matter is resolvedSincerely, Maria TS [redacted] Senior Paralegal and Compliance Associate [redacted]
Dear Sir or Madam - Thank you for sending me the consumer's rejection I have been informed by Lisa G [redacted] of our Consumer Affairs Division that she spoke directly with the consumer on October **, 2015, who confirmed receipt of the product I am attaching the [redacted] delivery verification Please let me know if there is anything further we can do to ensure consumer satisfaction Thank you Sincerely, Maria TS [redacted] ###-###-####
Dear Sir or Madam,Thank you for allowing Puritan's Pride, Incthe opportunity to review the consumer's complaint and respond accordingly Consumer satisfaction is important to our organization, and we strive to provide quality products as well as service This account has been reviewed, and it appears the consumer was sent a refund on two occasions: On August *, a refund in the amount of $was issued and on September *, 2015, a refund in the same amount was issued The Consumer Affairs Department called the consumer to advise, and there has been no response I hope this resolves the matter but please feel free to contact us if there are any other questions or concerns Thank you.Sincerely,Maria T [redacted] Senior Paralegal###-###-####
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] AGAIN, Puritan has called me, but has yet to acknowledge that they CONTINUALLY screw up, nor have they offered any sort of solution. If they do not fix this problem in the next message, I will cease to be a customer with their company. This means that they will lose approximately $1000 worth of annual business with me, which has continued over almost the past 10 years. STOP BEING SO TONE DEAF [redacted] ! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Dear [redacted] - Thank you for bringing this matter to Puritan's Pride Inc.'s attention and allowing us the opportunity to investigate this matter It appears the Consumer Affairs Department spoke to [redacted] on December **, and apologized for her unpleasant experience A full refund was issued on that date as well as an additional $credit as a sign of good will The consumer was satisfied and understood we likely did not send the products out in the condition she received and expects to continue as a customer of Puritan's Pride, Inc We are pleased with this outcome and always strive to improve our customer service Thank you.Sincerely, [redacted] Senior Paralegal
Dear [redacted] Thank you for allowing Puritan's Pride, Incthe opportunity to respond to this consumer's complaint Along with quality products, Puritan's Pride, Incalso strives to provide good quality consumer service A review of the records revealed that two orders placed on April **, were declined for safety reasons since the information entered did not match bank billing information The third ordered placed on April **, (Saturday) was approved on May *, (Monday) and shipped on May *, The shipping confirmation and tracking data were provided by e-mail on May *, 2016.I have followed through on the consumer's request for cancellation of the order and the Consumer Affairs Department has contacted [redacted] for return of the package and has issued a refund back to the consumer's credit card for $99.47, the amount of the full order Attempts were made to reach the consumer by phone but were unsuccessful so an e-mail has been sent It is our hope the consumer returns to enjoy the many quality products offered by Puritan's Pride, Inc Thank youSincerely, Maria TS [redacted] Senior Paralegal###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am not satisfied with how this was handledI don't buy their excusesI am done with them I will warn my friends against this shady business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Sir or Madam, Thank you for bringing this matter to our attention. Consumer satisfaction and product quality are important to us. An inquiry has been made to our Consumer Affairs Department and a substantive response is forthcoming. We appreciate your patience while we... review our records so we are able to respond comprehensively. Thank you. Sincerely, Maria T. S [redacted] Senior Paralegal [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding NBTY, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Dear Sir or Madam,Thank you for allowing Puritan's Pride, Incan opportunity to review the consumer's concern and respond This account has been reviewed It appears that when the package was delivered to the consumer in Brazil, he refused the package The Consumer Affairs Department agreed to refund the consumer upon return of the package, which weeks later was determine to be abandoned and never returned to the company The consumer has been refunded in full and this matter is now resolved Thank you for allowing us the opportunity to ensure consumer satisfaction with our products and services.Sincerely, [redacted] Senior Paralegal###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to know what two types of pills were in the bottle that I returned to the company as they requestedThey state that results were provided to me and this in not trueI spoke to Natalie on to which she indicated she would personally look into the matter and get back with me as soon as the investigation was completedI have yet to hear back from herI also spoke to Mike on who stated that he was a supervisorHe read from their records that I was told back in May that " they cannot identify the pills"This is unacceptable and does not represent a thorough investigation as they said in the responseI have made several phone calls and have even had an attorney send a letter requesting a responseI ingested pills that they are not willing to reveal what they wereI am attaching photo's that I took prior to sending back the bottle and the content to the companyI have several family members and fellow employees that can verify that the pills in the bottle are the ones in the photo's and they are also the same pills that were in the bottleI refuse the bogus response and demand a further investigation with a written result on the contents in the bottle In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The "form letter" response from the company did not actually respond to my specific issue or request for compensation for my out-of-pocket losses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I am responding to this complaint that was made to my attention on 3-2-The customers had sent down to my shop a representative on her behalfAt the time of this meeting, there was no damage to the carHer rep told me she had already fixed the carI asked for further proof that the damage had really happened, old parts or some tangible proofAlso I had told the owner of the vehicle over the phone that if we did the damage, we would defiantly reimburse her for the damagesI have not herd from them since besides letters explaining the same complaint hereI am sorry that I can not just go on word of mouth that we damaged something! I really wish she had contacted me immediately after the pick up of the vehicle about the damage but I had never seen any damage to the vehicle
Dear Sir or Madam, Thank you for allowing us the opportunity to review and respond to this consumer's concern According to the Consumer Affairs Department, communications exchanged and the consumer was provided with bottles of an alternative product while the product ordered was out of stock I understand when the originally ordered product was back in stock last month, it was fulfilled and this matter resolved We hope the consumer continues to enjoy many of the products offered by Puritan's Pride, Inc Thank youSincerely, Maria TS [redacted] Senior Paralegal and Compliance Associate###-###-####
Dear Sir or Madam, The company has made several attempts to provide the details of the investigation results to the consumer It's unfortunate the results are not satisfactory Another attempt is being made to address some additional comments in the consumer's rejection If the consumer's attorney has sent a letter, it still has not been received but can easily be directed to the undersigned for a response As for what sample was received - the Quality Department received one open tablet count bottle containing round white tablets inches in diameter, inches in thickness and weight grams; "foreign" white capsule shaped tablets inches x inches, inches in thickness and weight grams The alleged foreign tablet seen in consumer's sample does not resemble any of the products packaged near the consumer's lot Packaging records were reviewed and determined that there were no deviations or abnormalities noted during the packaging process Line clearance was performed in accordance with Standard Operating Procedures Quality checks were conducted routinely throughout the bottling process, logbooks were reviewed and none of the products packaged prior to or on the adjacent lines resemble the "foreign" product returned by the consumer There were 63,bottles packaged for this lot and there were no other complaints of this nature on this lot The company understands the product was not contaminated when it left the facility The company also does not suggest the consumer tampered with the product but just states that once it leaves the facility and our custody and control, we cannot determine what happens It is in our best interest to ensure consumer satisfaction and we endeavor to provide quality products and good customer service It is unfortunate the consumer has had this type of experience, and we welcome her to enjoy some of the other quality products offered It is our hope this matter is resolvedSincerely, Maria TS [redacted] Senior Paralegal and Compliance Associate [redacted]
Dear Sir or Madam - Thank you for sending me the consumer's rejection I have been informed by Lisa G [redacted] of our Consumer Affairs Division that she spoke directly with the consumer on October **, 2015, who confirmed receipt of the product I am attaching the [redacted] delivery verification Please let me know if there is anything further we can do to ensure consumer satisfaction Thank you Sincerely, Maria TS [redacted] ###-###-####
Dear Sir or Madam,Thank you for allowing Puritan's Pride, Incthe opportunity to review the consumer's complaint and respond accordingly Consumer satisfaction is important to our organization, and we strive to provide quality products as well as service This account has been reviewed, and it appears the consumer was sent a refund on two occasions: On August *, a refund in the amount of $was issued and on September *, 2015, a refund in the same amount was issued The Consumer Affairs Department called the consumer to advise, and there has been no response I hope this resolves the matter but please feel free to contact us if there are any other questions or concerns Thank you.Sincerely,Maria T [redacted] Senior Paralegal###-###-####
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] AGAIN, Puritan has called me, but has yet to acknowledge that they CONTINUALLY screw up, nor have they offered any sort of solution. If they do not fix this problem in the next message, I will cease to be a customer with their company. This means that they will lose approximately $1000 worth of annual business with me, which has continued over almost the past 10 years. STOP BEING SO TONE DEAF [redacted] ! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Dear [redacted] - Thank you for bringing this matter to Puritan's Pride Inc.'s attention and allowing us the opportunity to investigate this matter It appears the Consumer Affairs Department spoke to [redacted] on December **, and apologized for her unpleasant experience A full refund was issued on that date as well as an additional $credit as a sign of good will The consumer was satisfied and understood we likely did not send the products out in the condition she received and expects to continue as a customer of Puritan's Pride, Inc We are pleased with this outcome and always strive to improve our customer service Thank you.Sincerely, [redacted] Senior Paralegal
Dear [redacted] Thank you for allowing Puritan's Pride, Incthe opportunity to respond to this consumer's complaint Along with quality products, Puritan's Pride, Incalso strives to provide good quality consumer service A review of the records revealed that two orders placed on April **, were declined for safety reasons since the information entered did not match bank billing information The third ordered placed on April **, (Saturday) was approved on May *, (Monday) and shipped on May *, The shipping confirmation and tracking data were provided by e-mail on May *, 2016.I have followed through on the consumer's request for cancellation of the order and the Consumer Affairs Department has contacted [redacted] for return of the package and has issued a refund back to the consumer's credit card for $99.47, the amount of the full order Attempts were made to reach the consumer by phone but were unsuccessful so an e-mail has been sent It is our hope the consumer returns to enjoy the many quality products offered by Puritan's Pride, Inc Thank youSincerely, Maria TS [redacted] Senior Paralegal###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am not satisfied with how this was handledI don't buy their excusesI am done with them I will warn my friends against this shady business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Sir or Madam, Thank you for bringing this matter to our attention. Consumer satisfaction and product quality are important to us. An inquiry has been made to our Consumer Affairs Department and a substantive response is forthcoming. We appreciate your patience while we... review our records so we are able to respond comprehensively. Thank you. Sincerely, Maria T. S [redacted] Senior Paralegal [redacted]