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Freddystore.com Reviews (11)

Hi,We have checked our records however we did not find a record of an order placed with us with the details she provided.Based on the format of the Order ID, looks like she has ordered from https://www.freddy.com/ which is a separate company from usThanks***

To whom it may concern,We have shipped the customer's (Megan Chamberlain) order and it left our warehouse on Feb 12, On average, shipping time to MI may take 5-business days from dispatchCustomer contacted us via our livechat on Feb 22, that her order has not arrived yet and we informed the customer that we will file an investigation request with USPS.At the moment, we are still waiting for the investigation results from USPSWe've also emailed customer today (Feb 26) to schedule a call with her to explain the process/ next steps.As an online store, we always hope for the best outcome on any issues raised by our customers and we hope we're able to resolve this issue the best way possible.Thank youBest regards,***

To whom it may concern, Our return policy as stated on our website states that "All postage costs associated with exchanges are not refunded by FREDDY Pantstore.", Here's a link to our return policy - https://freddystore.com/pages/returns-exchange However as she has received the pants with an unpleasant smell, we have offered to issue a gift card for her as reimbursement for the return postage costWe've recently sent her a new pair/ replacement and its already on the wayTracking of the new pants is as follows - [redacted] We would also coordinate with the customer regarding this complaint and hopefully we can provide solution to her concernsThanks [redacted]

To whom it may concern, We have been in contact with customer just yesterday and we've let her know that she is also eligible to return for a refundWe have initially offered to help her find a suitable product and have mentioned to her options of an exchange or a store creditWe apologize if this caused any confusion.Once product is returned and is in 100% brandnew condition, we'll be happy to process a refund for the customer within 3-business daysThank you.Best regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi there, The customer ordered products from our website and paid via *** is a third party company that allows customers to purchase online and pay in forthrightly installment without additional chargeCustomer then returned these products for a refundAs per our return policy,
for *** return/ refund, a 5% restocking fee will applyThe cost of the products are $eachOnce we received her return, we processed a refund of $each on April 13.(Please find attached invoices as proof of refund) Later on, the customer contacted us about a discrepancy on the refundWe advised that we have processed her refund in full less the 5% restocking fee via ***. Once a refund is processed, *** will be crediting her account from their end taking into consideration actual payments made.We recommend contacting *** to enquire further and hopefully they will be able to help her and clarify the matter.Today, we've also contacted *** on her behalf, provided details of customer's complaints and advised *** to get in touch with customer asap. Thank you. Best regards,***

To whom it may concern, We have all the intention to process the customer's return, unfortunately, with the condition of the pants when it was returned, we won't be able to re-sell the pants. I've summarized below the events we've taken into consideration in concluding the customer's...

return - Order #[redacted], purchased Nov 16,2017 delivered Dec 7, 2017WR.UP® SHAPING EFFECT - Skinny - Dark Blue Denim + Yellow StitchingXL / BlueSKU : WRUP1LJ1E-J0Y-XLOur return policy is 14 days from delivery datePer our original return instruction emailed to customer dated Jan 5, 2018:- returns will need to be posted back within 7 days from this email (not including shipping times). Returns sent back after this timeframe will not be accepted.- Return will undergo quality control (must be 100% brandnew, unworn, complete with tags, ribbon, plastic bag). Your return will not be accepted and returned back to you at your cost if it does not meet our quality control.Customer was only able to ship the pants back only on Jan 23, 2018, almost 7 weeks from delivery date (She provided return tracking via email)Quality control findings on the returned pants - washed smell and white mark/ stain on the front thigh (photo attached) The product has already been returned back to the customer(at our company's cost), we have provided customer with the tracking number on March 8, 2018 - https://wwwapps.ups.com/etracking/tracking.cgi?InquiryNumber[redacted]peOfInq... are sorry the outcome of her return has not been satisfactory, we hope she can understand this is beyond our return policy. Best regards,[redacted]

To whom it may concern, We have been in contact with customer just yesterday and we've let her know that she is also eligible to return for a refund. We have initially offered to help her find a suitable product and have mentioned to her options of an exchange or a store credit. We apologize if...

this caused any confusion.Once product is returned and is in 100% brandnew condition, we'll be happy to process a refund for the customer within 3-5 business days. Thank you.Best regards,[redacted]

Hi,We have checked our records however we did not find a record of an order placed with us with the details she provided.Based on the format of the Order ID, looks like she has ordered from https://www.freddy.com/ which is a separate company from us. Thanks. [redacted]

To whom it may concern, Our return policy as stated on our website states that "All postage costs associated with exchanges are not refunded by FREDDY Pantstore.", Here's a link to our return policy - https://freddystore.com/pages/returns-exchange However as she has received the pants...

with an unpleasant smell, we have offered to issue a gift card for her as reimbursement for the return postage cost. We've recently sent her a new pair/ replacement and its already on the way. Tracking of the new pants is as follows - [redacted] We would also coordinate with the customer regarding this complaint and hopefully we can provide solution to her concerns.. Thanks. [redacted]

To whom it may concern,We have shipped the customer's (Megan Chamberlain) order and it left our warehouse on Feb 12, 2017. On average, shipping time to MI may take 5-9 business days from dispatch. Customer contacted us via our livechat on Feb 22, 2018 that her order has not arrived yet and we...

informed the customer that we will file an investigation request with USPS.At the moment, we are still waiting for the investigation results from USPS. We've also emailed customer today (Feb 26) to schedule a call with her to explain the process/ next steps.As an online store, we always hope for the best outcome on any issues raised by our customers and we hope we're able to resolve this issue the best way possible.Thank you. Best regards,[redacted]

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Address: 16902 Von Karman Ave #A, Irvine, California, United States, 92606

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