Frederick Builders and Remodeling, Inc

Complaint: ***
I am rejecting this response because: I find the responsse to be incorrectFirst of all the only time *** came to the house was the day of the move when the glass was brokenHe has not been to the new house at all or checked in with me about anythingSecondly the glass broke on May 5th. I called aroound and found that the glass was ordered form *** glass company in *** ***I spoke with *** who told me the glass was ordered on May 7th which was two days after the moveHe also told me he has been trying to reach the company reguarding the glass and that it has been sitting there for two weeks and no one has gotten back to himI offered to pay for the glass and have it deliveredHe told me that he needed to contact the moving company and tell them about my callAt this point the moving company has tried to contact me, but not until this point
I stopped watched the move from an ***Took a picture of it and saved itThe move was clocked at hours minutes at which minutes of that at least was spent cleaning up the glass ( with a broom and shovel that I had to provide) and waiting for *** to come down to assess the situationAt that time he measured the table and said it was going to be ordered immediately ( Immediateley is not days later). I have never heard from *** againThe guy who broke the table was cursing and swearing at me, using inappropriate language
I will deal with getting the glass for my table myself(I don't even know if the glass will fit, It was measured by the moving company*** told me I can order the glass from them and someone will come out and measure and deliver it when ready. The cost of the glass is $per quote from ***(and that is bil for the glass ordered by the moving company not $250) I am done dealing with H.ALatham movers and their issues

To whom it may concern,
We held off on instantly responding to this complaint with the hopes of delivering the glass mentioned in the complaint and settling with this customer. Before and after we received this complaint on 6-10, we have contacted this client times and
emailed her and she has chosen not to respond thus farWe called *** *** on 6-9, 6-11, and 6-and left messages, and emailed her as well, today
Things mentioned within this complaint are untrueThe client is requesting a free moveWithin our multiple messages, we have informed this client we can not offer this
The client mentions two dressers with broken legsThe broken legs in question were not damaged by us in the first placeThe clients son was present on the day of the move and informed the owner of our company, the men moving the client, and his own mother, that he was 100% sure that the legs were broken by *** ***'s last moving companyWhen our men leaned the dressers to get them through doorways etc, the less then adequate repair her last movers did on the legs did not hold up and they rebroke in the same spot they were already broken inNever the less, we took the dressers off property, repaired them and touched them up, and returned them within 3-days on the moveWe felt that given the curcumstances, we could help this client by repairing something for her, that technically we are not responsible for. We of course did not charge the client and the repair we provided made the legs much more sturdy
As mentioned by the client, there was a piece of glass that broke when one of our movers was carryingIt was not intentional and we do very much apologize for thisThe owner of our company went to the job site when this happened and talk with the men and client, and informed the client we would take care of itThe owner of our company, ***, personally took the glass measurements etc and went to *** *** *** and ordered the glass the day after the move*** *** *** informed us the glass was special order and would take some time to getWe then informed the clientFor some reason, the glass took longer then plannedWe called *** *** *** to check if it was ready 3-times in a 2-week period and the glass was not readyWe informed the clientWe mentioned the glass company name to the client and she proceeded to cal *** *** and verified herself several times that the glass was indeed not ready as we had statedOn 6-7, after we closed, we received a message from *** *** ***, the glass was ready6-we called *** *** *** and made arrangements to pickup the glass and called the client just after that, no responseWe stated in our message to client that we were available asap to deliver but *** *** would need to pay us in exchange
All of our staff has apologized to this client and we are very sorry for any inconvenienceBoth owners here at HA Latham have spoken with this client and *** has been to her house/s several times to make sure things were taken care of for herIt is certainly not as though we have not kept the client informed and empathized etc, we have done everything we can, as timely as we can, and are into this project already for our labor, the cost of dresser repairs we truly did not break to begin with, and now a $200+ piece of glassThe cost of the move is $We will settle for $cash onlyFor the record, we are losing $100, not that this is the clients fault but it certainly explains our refusal to offer a free moveWe provided a service, all though not up to our usual standards, we still feel it is reasonable to ask to be paid, as we have taken care of everything (and some)
Pending an agreement from *** ***, for $cash only, we would like to deliver the glass and put this behind us
Again we truly do apologize but we have no control over the length of time it took to get the glassWe repaired some other movers damage with no questions asked, and we of course reprimanded our men for there behavior on the job. All along, we have been responsive, cooperative and as timely as possibleWe are currently still waiting to hear from this client, she is not responding to us at this point

We apologize for this happening. We had decided after careful consideration and several conversations with the client, to honor the requestOn 6-24-15, MrRowe was informed that we sent the check for a full refund as he requested
Again many apologies to all
involved.
HA Latham Moving and Storage

We apologize for this happening.  We had decided after careful consideration and several conversations with the client, to honor the request. On 6-24-15, Mr. Rowe was informed that we sent the check for a full refund as he requested. Again many apologies to all involved. HA Latham...

Moving and Storage