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Frederick Chevrolet

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Frederick Chevrolet Reviews (3)

I understand that it is out of Rentschler Chevrolet's and [redacted] ’s control how the manufacturer sells it parts to our parts departmentUnfortunately in this instance [redacted] sold the needed parts in a kit instead of separatelyBecause of this scenario the dealership would be willing to reimburse him for the items that were not used in this repair There are several components in this kitSince I cannot separate the costs of each item I would be willing to reimburse [redacted] 50% of the parts on this repairThat total would be approximately $ If this is agreeable to [redacted] please contact me at you earliest convenience and I will proceed with the reimbursement

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First of all it does not answer the question of what is going to be done? The letter they have replied with leaves out some very important informationFirst I was not notified of the cost of fuel filter and inlet line before the work was done [redacted] was suppose to call me back on Saturday April 12th, she never did as a matter of fact NO one called me through Monday April 14th at around pm when I I wound up calling the dealership Because I needed my truckTruck is ten years old and the speedometer has nothing to do with an engine bog downThat particular Speedometer problem is one of Chevrolet's many Documented Board failures and has been like that for many yearsAgain its the nature of the Truck not to have working electronics..it has nothing to do with a Spark plug wire Not connected,which According to my mechanic was the problemThe dealership clearly missed diagnosed this problem and did not tell me how much a fuel filter install was going to beAgain maybe they will buy back the extra fuel lines they gave me that do not go to my truck..I Cant use them anyway!!!! or return the labor charge for misdiagnosisThen I would be happy Regards, [redacted]

[redacted] dropped his [redacted] 4/11/Stating that the engine bogs down and back fires and the check engine light is on.The technician diagnosed the truck and found several failure codesAlso, found speedometer not working and the Service Air Bag light on.The technician determined that the failure was the fuel pressure was only at psicausing the engine to bog downHe checked the fuel filter and found the inlet fitting seizedHe replaced the fuel filter and line (fuel line kit) to eliminate the seized fittingStill had low pressureRecommended replacing fuel pump.Our Service consultant spoke to [redacted] on the 14th of April stating that we replaced the fuel filter and line (fuel line kit) but the condition was still there and recommended to replace the fuel pump [redacted] declined [redacted] picked his truck up on the 15th of April.He called and spoke to the Service Director, [redacted] on the 17th of April[redacted] Stated that he would look into situation and call [redacted] back on the 21th of April [redacted] called and spoke to [redacted] on April 25" stating that he looked into the situation and [redacted] said to him that obviously you're not going to do anything and ended the phone call

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