Frederick & Sons, LLC

Frederick and Sons saved our vacation! At p.mon the night before we were scheduled to leave on our trip, I turned on our 12-year old Trane air conditioner to discover that it was not blowing cold air and the outside unit was making a terrible noiseI immediately turned it off and started calling 24/HVAC companiesThe places that did answer the phone couldn't make it out until later the following dayI even spoke to one owner who seemed annoyed that I would call so late, despite their site advertising 24/serviceFinally found a company who gave us a window of 10-the following dayThose several hours would have put us way behind schedule, so I started calling more places the next morning
At about 7:a.m., I called Frederick & Sons and spoke to LeonardHe said he had a couple of techs nearby and would get them to our house by a.mHe said he'd call me right back to confirmHonestly, I was skeptical after all the no-goes and broad time windows from the other companiesLeonard was true to his word and called back shortly to say he could get someone here in minutesManuel and Matt arrived even faster than promised and were here around 8:a.m., so I cancelled the later appt with the other company
Oh, happy day! Manuel and Matt replaced the capacitor, tested the unit, and the angels sang (i.e., I heard strong, cool air blowing)They told me they confirmed that the capacitor was bad and that they had to install it to check the systemThey said everything else looked goodManuel and Matt were friendly and professional, and took care of the problem quickly
What I really appreciated was that they told me if I didn't want to pay for the capacitor, I was not obliged to keep it (they had to install it to test it, but would remove it and just charge for the service call)With the age of the A/C, they could easily have told me it was a much bigger problem, and I would have had no way of knowing if they were telling the truthOf course, I gladly paid for the capacitor and the service, and I believe the price was reasonable and fair
I will not hesitate to contact Frederick and Sons for HVAC/plumbing needs in the future!