Frederick's Jewelry Express

Customer got the rings resized locally without contacting us and claimed the sizes were wrong and requested $ reimbursement for the repairs.See our warranty: https://www.25karats.com/lifetime-warranty"25karats.com do not reimburse any alterations performed by a third party." Our
policy explicitly and strictly prohibits any work done to our merchandise by a third partyAlso our policy says that we do not reimburse any repairs performed by a third party.We spent time online and over the phone with customer to provide assistance and explanationWe even offered a full refund despite third party work done on the rings.We are always behind our productsWe offer free resizing service, besides full guarantee covering any production problem

Complaint: ***
I am rejecting this response because: We had to get the ring resized because size ordered was not sentIt is impossible to get hold of service department and we could not wait till they responded for wedding ceremonyWe provided evidence of wrong size and bills for repairs.
Regards,*** ***