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Fredericksburg Field House

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Fredericksburg Field House Reviews (3)

Dear [redacted] , This is in response to your letter dated September 2016, complaint from [redacted] Mr [redacted] entered our facility on September in an attempt to play soccer on one of our fieldsHe was told that the facility was closed for the weekendMy Manager on Duty was not at the counter at the time but Mr [redacted] began to berate my staff using vulgarity which was noted by the customers and brought to my attention the next day by said customerHe left the facility and returned taking the same approach and tone with the Manger on Duty once again with an expletive filled rantHe was also complaining about an event we hosted the weekend before, WeeCycle Wardrobe, in which the fields are closedThe following complaints are addressed: • Dogs in the lounge areaThis area is posted with signs saying "No dogs allowed in this area." This area is also cordoned offThe staff enforces this rule• Dogs in and around the food counterThis area is cordoned off with specific signs stating, "No dogs in this area." At no time are dogs allowed at or around the food counterThe staff enforces this rule• Dog on the artificial turfDogs are allowed on the turf but with strict rulesAll fields are raked and sanitized following this event• "they have scheduled game this evening on the same fields .." There were no scheduled games on any fields for the three day weekend and until after they were sanitized on Tuesday• All of our food handlers are required to wear gloves and managers and staff attend Food Safe trainingThe Field House takes the utmost care for our customers and their health and safetyWe are a professional facility and will work with the Revdex.com to resolve this issueAs for Mr [redacted] 's behavior, it is our policy that using vulgarity and threatening the staff leads to, at a minimum, six months expulsion from the facilityMr [redacted] has been informed of thisGary B [redacted] , General Manager

Dear ***, This is in response to your letter dated September 2016, complaint from *** ***. Mr*** entered our facility on September in an attempt to play soccer on one of our fieldsHe was told that the facility was closed for the weekendMy Manager on Duty was not
at the counter at the time but Mr*** began to berate my staff using vulgarity which was noted by the customers and brought to my attention the next day by said customerHe left the facility and returned taking the same approach and tone with the Manger on Duty once again with an expletive filled rantHe was also complaining about an event we hosted the weekend before, WeeCycle Wardrobe, in which the fields are closed. The following complaints are addressed: • Dogs in the lounge areaThis area is posted with signs saying "No dogs allowed in this area." This area is also cordoned offThe staff enforces this rule. • Dogs in and around the food counterThis area is cordoned off with specific signs stating, "No dogs in this area." At no time are dogs allowed at or around the food counterThe staff enforces this rule. • Dog on the artificial turfDogs are allowed on the turf but with strict rulesAll fields are raked and sanitized following this event. • "they have scheduled game this evening on the same fields .." There were no scheduled games on any fields for the three day weekend and until after they were sanitized on Tuesday. • All of our food handlers are required to wear gloves and managers and staff attend Food Safe training. The Field House takes the utmost care for our customers and their health and safetyWe are a professional facility and will work with the Revdex.com to resolve this issueAs for Mr***'s behavior, it is our policy that using vulgarity and threatening the staff leads to, at a minimum, six months expulsion from the facilityMr*** has been informed of this. Gary B***, General Manager

Dear [redacted], This is in response to your letter dated 6 September 2016, complaint from [redacted].  font-size: 11px;">Mr. [redacted] entered our facility on 3 September in an attempt to play soccer on one of our fields. He was told that the facility was closed for the weekend. My Manager on Duty was not at the counter at the time but Mr. [redacted] began to berate my staff using vulgarity which was noted by the customers and brought to my attention the next day by said customer. He left the facility and returned taking the same approach and tone with the Manger on Duty once again with an expletive filled rant. He was also complaining about an event we hosted the weekend before, WeeCycle Wardrobe, in which the fields are closed. The following complaints are addressed: • Dogs in the lounge area. This area is posted with signs saying "No dogs allowed in this area." This area is also cordoned off. The staff enforces this rule. • Dogs in and around the food counter. This area is cordoned off with specific signs stating, "No dogs in this area." At no time are dogs allowed at or around the food counter. The staff enforces this rule. • Dog on the artificial turf. Dogs are allowed on the turf but with strict rules. All fields are raked and sanitized following this event. • "they have scheduled game this evening on the same fields .." There were no scheduled games on any fields for the three day weekend and until after they were sanitized on Tuesday. • All of our food handlers are required to wear gloves and managers and staff attend Food Safe training. The Field House takes the utmost care for our customers and their health and safety. We are a professional facility and will work with the Revdex.com to resolve this issue. As for Mr. [redacted]'s behavior, it is our policy that using vulgarity and threatening the staff leads to, at a minimum, six months expulsion from the facility. Mr. [redacted] has been informed of this. Gary B[redacted], General Manager

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Address: 3411 Shannon Park Drive, Fredericksburg, Virginia, United States, 22408

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