Fredrick's of Hollywood

Thank you for your inquiry. Please provide the address of the ATM, the first 6 & last 4 digits of the card & date/time of the transaction. You may also attach a copy of the receipt.If you have not already done so, contact your card issuer to dispute the transaction, known as a "Regulation E" dispute. Regulation E is not a Cardtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.Thanks,D. GilesCardtronics

Thank you for your inquiry. So that we may investigate, please provide additional information related to your transaction(s) Please provide the address of the ATM, the first 6 & last 4 digits of the card used & date/time of the transaction. You may also attach a copy of the receipt.D....

GilesCardtronics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   
This complaint is not resolved.  I have not received my credit in my bank account and it is past the 7 days referenced by Cardtronics.  I called the number listed in the message and was told the credit was processed and they needed to check with processing and would call me back shortly.  I have not received a call back. Regards, [redacted]

Cardtronics has investigated your Reg E claim. A credit is being processed. Please notify Cardtronics at [redacted], ext. [redacted] if you do not receive the credit in your account within 7 business days. Cardtronics apologizes for any incovenience the mechanical error has...

caused.

Thank you for your inquiry. Please provide the address of the ATM, the first 6 & last 4 digits of the card & date/time of the transaction. You may also attach a copy of the receipt.If you have not already done so, contract your card issuer to dispute the transaction, known as a "Regulation...

E" dispute. Regulation E is not a Cardtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.D. [redacted]Cardtronics

The transaction detail is below. The ATM operator did not charge a balance inquiry fee. Any fees incurred would be from your bank/card issuer. In general, if a cardholder uses an...

ATM
machine outside of a bank's network the cardholder will incur a bank fee.


1/5/2016 9:15:51 PM


[redacted]


Balance Inquiry


Checking


[redacted]


00


0.00


0


0.00


[redacted]


NYC


[redacted]




1/5/2016 9:15:53 PM


[redacted]


Balance Inquiry


Savings


[redacted]


57


0.00


0


0.00


[redacted]


NYC


[redacted]




1/5/2016 9:16:33 PM


[redacted]


Withdrawal


Checking


[redacted]


00


200.00


200


2.75


[redacted]


NYC


[redacted]

This complaint does not have sufficient information to investigate the claim. Cardtronics has left a message for Ms. [redacted] to contact Cardtronics at
[redacted].

Revdex.com:
This letter is to inform you that Cardtronics has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] PM and assigned ID [redacted].Good Morning,I just received notification this morning from [redacted] that the temporary credit that was applied to my account is now permanent.  No further action is required.Thanks,[redacted]

Cardtronics called cardholders
bank which is in [redacted] and they did not have an interpreter available and
asked us to call back in 11 hours which of course we are closed.
We emailed the cardholder to
also advise him of this and for him to call his bank and have them Reference
Case ID Case ID [redacted]-1 for details showing credit was sent 1/21/2016.

Thank you for your inquiry. Please provide the address of the ATM, the first 6 & last 4 digits of the card & date/time of the transaction. You may also attach a copy of the receipt.If you have not already done so, contact your card issuer to dispute the transaction, known as a "Regulation E"...

dispute. Regulation E is not a Cardtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.Thanks,D. GilesCardtronics

A credit back to the cardholder for $280.00 is being processed. Please contact Cardtronics if you do not receive the credit within the next 5 business day.Cardtronics apologizes for any inconvenience that the machine's misdispense has caused. D. [redacted]Cardtronics USA, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I am providing the information that was requested.Copies of the atm receiptsThe ATM location: Walgreens #02700                           [redacted]

5/5/17 10:12 a.m. email to '[redacted]'RE: [redacted] ATM TransactionMs. [redacted]:I am following up on your 5/1/17 submission to the Revdex.com. The credit of $260 was approved. Please verify with your bank that the $260 was credited to your account. If your bank indicates that the credit was not received, please provide your bank’s contact information. Thanks,  D. [redacted] Legal Dept. Cardtronics USA, Inc.   3250 Briarpark Drive, Suite 400 Houston, Texas 77042

So that I can route this to the appropriate personnel, please provide the address of the ATM, the date/time of the transaction and the last 4 digits of the card used by Ms. [redacted]. You may also attach a copy of the ATM receipt.

A Regulation E dispute must be initiated by Ms. [redacted] with the issuer of the card.Regulation E is not a CArdtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.Cardtronics representatives have...

also attempted to contact Ms. [redacted] to explain the process.Questions by Ms. [redacted] or the card issuer may be directed to Cardtronics at (800) 786-9666, ext. 4322.

Please provide the address of the [redacted] ATM so that I may send this complaint to the appropriate personnel for handling.

Thank you for your inquiry. Please provide the address of the ATM, the first 6 & last 4 digits of the card used and the date/time of each of the $103 transaction(s). Please provide the same for the $80 transaction or a copy of your receipt. If you have not already done so, contact your card...

issuer to dispute each of the transactions, known as a “Regulation E” dispute. Regulation E is not a Cardtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction. Thanks, D. [redacted] Cardtronics