Fred's Collision Center

After thinking this over, I think that giving you back $339.44 to get this over and done with would be the best thing to do at this point. Trying to reason with you is not going to happen. We did not touch your fuses and my brother never even touched your airbag, Fred worked on your car the whole time. You are totally lying about coming here with the car put together the first time (it was disassembled and this can confirmed by no less than 4 people) , and the discussion we first had about the airbags. So please just take this money and good riddance! I just need your address to send it to you.

I was to send Fred's collision my address for payment,       [redacted]

This in response to the [redacted] The customers had brought the truck to us for an estimate somewhat disassembled (by another shop) prior to booking an appointment with us for the repairs. They stated that they wanted an estimate for labor only as they had purchased...

their own parts. I gave them a estimate based on what we could see only, and I did discuss (as I do with every customer that comes through the door) that any additional/hidden damage, parts, or labor are extra. I also explained that they would need to purchase a replacement drivers airbag, module, and clockspring for the safety and ability to get a sticker on the vehicle. They debated with us about if they really needed the airbag, clockspring, and module. An appointment was made for August 10, and when the truck was dropped off, we went through all the parts that came in with it. Missing were the airbag, including the clockspring, and module, and some wrong parts including two right headlamps. Also the addition of a front bull bar was added by the customer (about an hour worth of labor to install). During the disassembly process it was discovered that the headlamp mounting panel was damaged, as was the radiator support and the very end of the frame.  Also the used fender they bought also had damage on it that need to be repaired. The old bumper is needed during the repair process, in order to reuse the hardware on the new bumper and to avoid purchasing a new hardware kit from [redacted] (for over $100). I called the customer right off the bat and explained everything to them, including cost. They had the option to take the car back, as we had just finished complete disassembly. She told me they could not get the old bumper back from the previous shop for whatever reason, so we spent some time trying to locate different hardware for them to avoid buying the expensive kit from [redacted].  She said it was okay to order a headlamp and she would get the airbag etc..  A few days later an airbag arrived (missing module). I called again explained the parts we were missing. Then a module showed up. I ordered a clockspring after okay from the customer. The customer provided airbag was put in correctly, however the clockspring that was supplied to us by [redacted], was defective, after we discussed this with the customers mechanic. We delivered to their mechanic a replacement clockspring, no problem we would definitely back that up. As for the fuses, never at anytime would there be a need for us to touch the fuse box, replace fuses, or remove fuses. We deny this completely.  Concerning the horn, when they picked the truck up we mentioned that the horn was not working and a mechanic should take a look at it when it is taken to get the airbag programmed/ light put out. Customer told us that the state police cut the horn, because it wouldn't shut off after the accident. I called [redacted] and spoke with the owner. He said that the 8mm screw that was put through the door lock wires on the lower left side of the steering column was most likely from the installation of aftermarket foglamps. We would have no reason to do this, it is not located anywhere near the airbag (nor would you have to drill a screw through anything surrounding the installation of the airbag as everything is a replacement plug in type). Concerning the front bumper, I only charged them to put on the bumper, upon installation it did appear to look too small on the vehicle, in comparison to the [redacted] bumper, it was adjusted the best it could be. The frame was never pulled on the frame machine at all, we simply repaired a small bend in the edge of the frame horn, the frame was never off, so the bumper is lined up as it should be. Aftermarket parts poorly made, not purchased by us.  Concerning the overspray, we apply a overspray soap film on every car that we paint. This film protects the car from overspray and washes off like a soap. If it by chance got overspray after applying soap film and then a car cover on top of that, I would be happy to use some soap and clay to get it off for them. (Also should note that the truck had a recent whole car paint job from another shop, with minimal masking) Upon completion of the job and when they came to pick up the truck customer remarked about how great the paint looked and what a great job we did!  They did call back to yell and accuse us of messing with their fuse box and alarm. We will gladly warranty anything that we repaired/replaced on the vehicle such as we did with the bad clockspring from [redacted], but unrelated items and unreasonable demands we will not.