Freds Discount Store

Revdex.com: At this time, I have not been contacted by Nicoll's Limousine and Shuttle Service regarding complaint ID Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:MidAtlantic's suggestion to send another service call as a remedy is no longer an option, since MidAtlantic didn't previously respond with any options to resolve our issues within a reasonable time of our water leaksTiming was of the essence due to mold potential We've allowed more than sufficient time for them to handle appropriately, since our initial post-installation call with them in late June With standing water in our basement, we were left with no option but to engage a separate contractor in August to help us to resolve the origin of the problem Since the June date of our alerting them of our initial leak up until this writing, MidAtlantic would not even acknowledge our issue as their responsibility, let alone provide for a solution when we needed it most They left us with no choice but after weeks waiting for them, to engage another contractor to resolve the situation.It appears that we've unnecessarily purchased a waterproofing guaranteed system from MidAtlantic, which would not have otherwise been needed had the origin of the issue been addressed At this point we are just looking to be made whole, by MidAtlantic paying us back for a system that ultimately didn't waterproof our basement as it was described to and guaranteed Regards, [redacted] & [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI went to the business, they gave me the receiptI contacted the credit card company and they confirmed receipt of the funds- they just had not notified me of suchThank you for your assistance and I apologize for any inconvenience Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Once again MidAtlantic has not written the truth! We had placed two service calls in July and August with no resolution from them We cited our warranty and MidAtlantic said we were not covered They had not responded any further to use since then (other than thru Revdex.com) nor offered any action to resolve our leaks Today, Sept they called to schedule a service call for Oct We were not clear on what prompted this call today, since they've not responded to our requests for repair back in July and AugIn late Aug we had to engage an outside contractor to fix what MidAtlantic would not even acknowledge was their responsibility or offer any solution for repair We had informed MidAtlantic via certified mail and email of our intention to resolve the situation ourselves if they do not respond to do so They did not respond and we had to take the next necessary steps to resolve the leak with another contractor We did not “refuse” their service call, there was no logical reason for them to initiate one at this point Regards, [redacted] & [redacted]

The Piscataway office was facing a challenge and had to reach out to another office for their helpMid-Atlantic does not consider each office it's own entity, we are family and do whatever it takes even if it means calling in reinforcements from other offices to lend a handWe do appreciate the [redacted] for allowing Mid-Atlantic to come back and honor the warranty and at this time we do feel that their concern has been rectifiedIf there any other future questions or concerns please do not hesitate to reach out

We have beed out for repairs on several occasions There seems to be issues not pertaining to our system However we are there again today 6/20/to try and rectify any problems

We have reached out to The [redacted] 's and tried to schedule a service appointment Unfortunately they again refused to allow us to service their home.We have a warranty and they claimed to have an outside firm do repairs.Mid-Atlantic Waterproofing can not be responsible for work related to outside firmsThank You,Steven BGeneral Manager

I apologize for the late responseA refund check was mailed to the [redacted] on 7-20-They should have received it by now

This custromer had changed original order and chose to have the lower half of there basement serviced They had also called stating the the serviced area had some leaks We sent a service tech and resolved the area of leakage If they are experiencing problems from areas that were not serviced they are not warranteed for that areaThank You, Steven BGeneral Manager

Complaint: ***
I am rejecting this response because:
The Piscataway branch of Mid-Atlantic had
been extremely unhelpfulThe main branch office sent someone from a different branch to rectify the issuesThey actually did find something that needed repairThey installed a Miradrain, and we are now waiting to see if the problem is resolvedWe were very happy and appreciative of the prompt response from Nikki *** and John
Regards,
*** *** *** ***

I personally went to see homeowner to examine her complaint.I met with mr*** and we both came to a monetary agreement The amount of work that was part of the complaint was minimal We agreed that Midatlantic Waterproofing would refund $500.We also agreed that all negative
postings would be removed.Steve B***

We have been in contact with homeowner. We have completed all work except putting in electrical outlets. The township delayed permit processing and we are now in receipt of it. We will be scheduling outlet installation this week

I went to their house last night.After discussing Mrs*** concerns I explained that we cannot guarantee that they will not never need to use a dehumidifier and that they need to give the walls some time to dry.As for the smells there were none and she said they are gone. We
discussed if any of these issues return they would call and we would come to address her concerns. *** ***General Manager

Complaint: ***
I am rejecting this response because:We did not change the original order request--MidAtlantic did, and they never had any discussion with us or provided any written documentation that would have changed any waterproofing guarantee Instead they just denied any responsibility for their guarantee.We called for two separate leaks and they have not followed up on either except to visit our home and tell us that Dan or Steve will call us...they never did!
They have not communicated accurately from before their installation through this date
Regards,
*** *** & *** ***

To Whom It May Concern: Mid-Atlantic Waterproofing has come to a settlement agreement with Mr*** in the above referenced case. We have forwarded the agreement to Mr*** and are awaiting his signature on the agreement. When we have it back in our possession we will
execute it and send a copy back to himWe reached this settlement in the interest of customer relations, but it should not to be construed as an admission by Mid-Atlantic of any liability or wrongdoing whatsoeverAny questions feel free to contact us; our office number is ###-###-####. Sincerely,

Unfortunately Mr. [redacted] is looking to get out of paying.  We have rendered services and have sent service to take care of the issues.   They are refusing to pay the finance company that bought the loan they have. We are more than happy to service the areas we did work on, but they need to honor the financial agreement.   Steven B Mid-Atlantic Waterproofing

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This custromer had changed original order and chose to have the lower half of there basement serviced.  They had also called stating the the serviced area had some leaks.  We sent a service tech and resolved the area of leakage.  If they are experiencing problems from areas that were...

not serviced they are not warranteed for that area. Thank You,  Steven BGeneral Manager

We will try scheduling another service call to resolve these issues.

Complaint: [redacted]
I am rejecting this response because:
Once again MidAtlantic has not written the truth!  We had placed two service calls in July and August with no resolution from them.  We cited our warranty and MidAtlantic said we were not covered.  They had not responded any further to use since then (other than thru Revdex.com) nor offered any action to resolve our leaks.  Today, Sept 27 they called to schedule a service call for Oct 10.  We were not clear on what prompted this call today, since they've not responded to our requests for repair back in July and Aug. In late Aug we had to engage an outside contractor to fix what MidAtlantic would not even acknowledge was their responsibility or offer any solution for repair.  We had informed MidAtlantic via certified mail and email of our intention to resolve the situation ourselves if they do not respond to do so.  They did not respond and we had to take the next necessary steps to resolve the leak with another contractor.  We did not “refuse” their service call, there was no logical reason for them to initiate one at this point.   
Regards,
[redacted] & [redacted]