Fred's Executive Auto

We have Canceled [redacted]'s Warranty and have Sent the check to [redacted]. ThanksDeen J

July 31,
2015Dear
[redacted],This
letter is in response to your letter of July 17, 2015 regarding the above matter.  For your clarification, below please find a
few important facts about the sales transaction involving the purchase of a
vehicle by [redacted].  Mr.
Sputty...

Idid Cephas, purchased the vehicle involved, a 2013 [redacted], and accordingly
signed a “Buyers Purchase Order” on March 28, 2015.  The “Buyers Purchase Order” bears his
signature and clearly states that the buyer is aware that the vehicle is being
purchased “AS IS”.  Specifically, in the
“Warranty Section” of the “Buyers Purchase Order” states “I understand that
this vehicle is being sold AS-IS with all Faults and is not covered by any
DEALER Warranty. I understand that the DEALER is not required to make any
Repairs after I buy this Vehicle. I will have to pay for any Repairs this
Vehicle will need.”  This document is
attached, and it bears the signature of 
[redacted]Additionally, [redacted] on that same day, March 28, 2015, signed a document by the name of a
“Buyers Guide” which further attests that the vehicle was purchased
“AS-IS”.  It specifically states that the
purchaser will pay for all Costs for any Repairs. The Dealer assumes no
responsibility for any repairs regardless of any oral statements about the
vehicle.” Further, [redacted]
agreed and signed an “Acknowledgement of an AS-IS Sale” as well on March 28,
2015 which again acknowledged that vehicle was being purchased “AS-IS” with no
warranty.Finally,  [redacted] acknowledged and
signed a “WE OWE” on March 28, 2015, which again indicated that the vehicle was
being purchased “AS IS.”  It specifically
indicates that the Dealership does now owe anything to the purchaser, the
dealership has not promised anything, and that the vehicle is being purchased
“AS-IS.”  Please note, on the day of
purchase [redacted] also signed a warranty contract.  Per dealership policy, the warranty contract
is automatically submitted to the warranty company via electronic online
submission on the same the day it is signed.  
After it is submitted to the warranty company, the dealership no longer
possess any authority over the warranty. 
All matters regarding the warranty must be handled directly with the
warranty company including cancellation/modification. Please inform us if any further
clarification is necessary. Sincerely,

He understands that he did not purchase his Extended Warranty thru us, but directly with the warranty company that we deal with. We helped to Cancel his Warranty, we will refund [redacted] money for the Warranty and get the money from his Warranty Company.If you have any further Questions Please...

contact Deen J  ([redacted]

To Whom It May Concern,This email is to acknowledge that on 05/03/2016, I came into the dealership of Fred's Executive Auto, and I and very pleased to say that Mr. Q[redacted], wrote me a check for $2000, to cover my lose on my claim. And I...

am very satisfied and happy with this transaction. Also, I am releasing Mr. Q[redacted] and Fred's Executive Auto from any liable claims with absolutely nothing against him or his company.I hereby promise to take down all negative claims on every website with regards to my claim and call Motor Vehicle Dealer Board to cancel all claims against Mr. [redacted] and Fred's Executive Auto. Sincerely,[redacted]. Sent from my [redacted]
Tell us why here...

[redacted], She purchased the 2013 [redacted] on 07/16/2016, as you can see on the Buyers Order she was not charged the Tax's And Registration that she Signed.She knew that...

she did not pay for her Tax's and Registration, The Bank knew that the Tax's and registration were not charged.The customer if the registered Owner and the Bank got the Security interest.[redacted], could Give us the Tax's and Registration money so that we could go to MVA and get your Hard Tag's or she could go to her State DMV and pay her Tax's and Registration to have her vehicle registered.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 31,
2015
Dear
[redacted],
This
letter is in response to your letter of July 17, 2015 regarding the above matter.  For your clarification, below please find a
few important facts about the sales transaction involving the purchase of a
vehicle by [redacted]...

[redacted].  Mr.
Sputty Idid Cephas, purchased the vehicle involved, a 2013 [redacted], and accordingly
signed a “Buyers Purchase Order” on March 28, 2015.  The “Buyers Purchase Order” bears his
signature and clearly states that the buyer is aware that the vehicle is being
purchased “AS IS”.  Specifically, in the
“Warranty Section” of the “Buyers Purchase Order” states “I understand that
this vehicle is being sold AS-IS with all Faults and is not covered by any
DEALER Warranty. I understand that the DEALER is not required to make any
Repairs after I buy this Vehicle. I will have to pay for any Repairs this
Vehicle will need.”  This document is
attached, and it bears the signature of 
[redacted]
Additionally, [redacted] on that same day, March 28, 2015, signed a document by the name of a
“Buyers Guide” which further attests that the vehicle was purchased
“AS-IS”.  It specifically states that the
purchaser will pay for all Costs for any Repairs. The Dealer assumes no
responsibility for any repairs regardless of any oral statements about the
vehicle.” Further, [redacted]
agreed and signed an “Acknowledgement of an AS-IS Sale” as well on March 28,
2015 which again acknowledged that vehicle was being purchased “AS-IS” with no
warranty.Finally,  [redacted] acknowledged and
signed a “WE OWE” on March 28, 2015, which again indicated that the vehicle was
being purchased “AS IS.”  It specifically
indicates that the Dealership does now owe anything to the purchaser, the
dealership has not promised anything, and that the vehicle is being purchased
“AS-IS.”  Please note, on the day of
purchase [redacted] also signed a warranty contract.  Per dealership policy, the warranty contract
is automatically submitted to the warranty company via electronic online
submission on the same the day it is signed.  
After it is submitted to the warranty company, the dealership no longer
possess any authority over the warranty. 
All matters regarding the warranty must be handled directly with the
warranty company including cancellation/modification. Please inform us if any further
clarification is necessary. Sincerely,

this is in response to [redacted] complaint on 10/20/2016.[redacted]'s Accusations are False and Baseless, 1. [redacted] accused us of the vehicle being overpriced, the vehicle was advertised on multiple site for $16,999.00, [redacted] purchased the vehicle for $16,999.00 and signed a...

purchase Order for $16,999.00, On this vehicle the [redacted] book out is $19,825.00 and the Book out from [redacted] is Attached.[redacted] Purchase the vehicle on 09/24/2016, Recorded the Lien on 10/11/2016 and [redacted] as the Owner. [redacted] had the opportunity to speak with the Lien Holder and ask them the rules and regulations to obtain his own tags and pay for his own tax's in the state of Maryland to obtain his own tags,  which we did not charge him. We did not charge him for Maryland or Virginia state Tax's and Registration.We are always here to help our customers, [redacted] can call us for guidance at any time.

14538 Jefferson Davis HwyWoodbridge, VA 22191Tel: ###-###-####   Fax :  ###-###-####Email: [email protected] [redacted],This e-mail is in response to your telephone calls to our dealership staff and you’re Emails.  At Freds Executive Auto we take pride in our level of customer service and we often go above and beyond for our customers.  This is why we were courteous enough to offer you a pre-inspection when you had agreed to purchase the vehicle "AS-IS".  If we may remind you, purchasing a vehicle "AS-IS" is agreeing to purchase the vehicle in it's current condition without any warranties from the seller.  Despite these conditions, we still offered you a pre-inspection of the vehicle and worked tirelessly to make all efforts to work with you to make sure you were comfortable with the vehicle.  Nothing in the transaction was forced on you without your approval.  However, to our disappointment, we now find you making threats to different members of our staff.  Please be reminded that as a member of our armed forces you are a representation of our nation.  We respect your uniform and what it stands for.  That same level of respect is also expected from you.  More importantly, as a member of the armed forces, it is expected that you are a man of respect and one who will honor and stand by his own signature.  Yet, you are here today going against your own signature.  No honor shown whatsoever.  Moreover, you have disappointed us with these constant threats that you have been making.  Please be reminded, that a large part of our customer base consists of members of the armed forces.  All of whom have been happy in doing business with us and all of whom we are still in contact with.  We regret to say that your actions have not left us with any other option but to reach out to these contacts in the armed forces and inform them of your threats to us.  Specifically, the fact that you are using your position in the U.S. armed forces as the basis for these threats.  Please be reminded, that we take any and all threats made to any member of staff very seriously.  We will take all necessary measurements to address it.  Sincerely,Deen J

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 I agree with most of what was written, however there is one major issue that is totally untrue.
It was NEVER Revealed to me by anyone at Fred's that the Vehicle was tagged as STRUCTURALLY DAMAGED. I specifically asked all these questions before I committed to a 360 mile round trip, if it was revealed to me I would never have taken the ride. I also asked to look at an updated [redacted] and the title but was given a lame excuse as to why they couldn't produce that. Furthermore when the [redacted] was updated they pulled it from the web when marketing the vehicle on line. Finally I bought the same year, make and model vehicle with more options for only $3000.00 more than the price of Fred's vehicle not $10,000 more.
Regards,
[redacted]

February 14, 2014
Dear [redacted],
This letter is in regards to the above matter. For your clarification, below please find a few important facts about the sales transaction involving the purchase of the above-mentioned vehicle.
Please be informed that the...

allegations made about the dealership are completely Baseless and unreasonable. Prior to completing the purchase of the vehicle, you were given many opportunities to thoroughly examine and inspect the vehicle. Only after your full satisfaction, was the sale finalized.
The vehicle described above was purchased on December, 18 2010, and accordingly signed a “Buyers Purchase Order” on December, 18 2010, The “Buyers Purchase Order” bears their signatures and clearly states that the buyer's are aware that the vehicle is being purchased “AS IS”. Specifically, in the “Warranty Section” of the “Buyers Purchase Order” states “I understand that this vehicle is being sold AS-IS with all Faults and is not covered by any DEALER Warranty. I understand that the DEALER is not required to make any Repairs after I buy this Vehicle. I will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the signature's of [redacted] & **. [redacted] II.
Additionally [redacted] & **. [redacted] II. on that same day, December,
18 2010, signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS”. It specifically states that the purchaser will pay for all Costs for any Repairs. The Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.”
Further, [redacted] & **. [redacted] II, agreed and signed an “Acknowledgement of an AS-IS Sale” as well on December, 18 2010 which again acknowledged that vehicle was being purchased “AS-IS” with no warranty.
[redacted] & **. [redacted] II, Acknowledged and Signed The [redacted] Report indicating an Accident.
Finally, [redacted] & **. [redacted] II, acknowledged and signed a “Disclosure Report of Accident Indicator in [redacted] or Other Reporting Services” on December, 18 2010, which again indicated that the vehicle was being purchased “AS IS.” It specifically indicates that the Buyer understands that an Accident Report of this vehicle is recorded in [redacted] or Other Reporting Services and this vehicle has sustained Frame Damage , and that the buyer is buying the vehicle “AS-IS.”
And also, [redacted] & **. [redacted] II, signed a "Acknowledgement As to Vehicle Prior History" on December, 18 2010, Prior to our Purchase of the vehicle, the dealer has provided and or made available to us with a [redacted] report for this vehicle ("Report"). We understand and Acknowledge that the dealer is simply a customer of [redacted] and that I may obtain my own [redacted] report for the vehicle at my own expense on WWW.[redacted].COM. We understand and Acknowledge that because: (I) the report either contains information regarding prior accident, which resulted in damages to the vehicle or (II) there have been prior accidents, Damages, Recalls, Prior repairs, Service records, or prior use that are not being reported on the report. The Dealer, Prior to the purchase of the vehicle, has afforded Me/Us the right to conduct such examinations regarding the vehicle, The extent of any prior Damage, And the condition thereof as I/We may Deem suitable or Necessary. Having conducting such inspection, I/We are satisfied with the Physical condition of the vehicle. I/We Acknowledge that I/We have Negotiated and agreed to the sales price for the vehicle talking into Consideration all of the prior repairs on the vehicle. This Acknowledgement supersedes any Oral representations made concerning the condition of the vehicle.
Nonetheless, please know that whatever course the matter takes, the dealership stands ready to fully cooperate with you and amicably resolve this matter.
Thank you for your time. If you have any further questions or comments please contact me at the above address and telephone number.
Attached, please find the certain documents mentioned in this letter pertaining to this transaction.
Sincerely,
If you need anything Else Please Contact me   [redacted]  @ ###-###-####

This was taken care of before she filed the complaint.

My family has been burnt in the past from the hot shot Toyota dealer in Woodbridge. You cannot trust anything they say. We went into this purchase feeling the same way. That was until we met Tony and Kasim at Fred's Executive Auto. We were made to feel important and treated like family. This dealership is Absolutely the Best. In the future, every vehicle we purchase will be from them. We highly recommend!!

Review: My daughter and I bought a Honda Civic from here. The salesperson made extremely tall clai** about the car, though was careful to only make them verbally, and once he discovered that we were novices at buying a used car, they used the opportunity well and managed to sway us into buying what turned out to be a highly defective car.

The car had some serious proble** despite being fairly new and not much driven. None of these proble** were disclosed. Firstly, one of the four tires had been replaced at some point with a tire from a different company. This is highly unusual and something strongly discouraged by every mechanic. Not surprisingly, when I took the car to my local Honda dealership to get checked out after hearing some strange noises while driving in freezing weather, they told me to immediately replace all four tires. I was also told to replace the front roters and brake pads, which were way past their prime. In addition, one evening the car won't start after multiple attempts, and this was discovered to be an electric wiring issue that also had to be resolved immediately. All this was barely two weeks into buying the car, rendering it unsafe for my daughter to drive it in winter weather with her toddler son.

I understand that used, non certified cars from small dealerships such as this are sold as-is and without any kind of guarantee, but such immediate proble** were unusual even for a used car that was barely 2 years old, and one that was sold with a lot of clai** by the dealership. I called our salesman twice and apprised him of the situation, and he, very coldly (none of the friendliness from when we bought the car) simply asked us to bring the car to his shop where he will, for a charge, fix it. By this time I was so distrustful of the dealership that I hesitated, and decided not to trust them with the repairs given their lies from the purchase. The repair estimate provided to me by the Honda dealership's service center in the meanwhile, was over $800.

Finally, two other things that stood out as very shady once we bought the car home. First, the salesman kept claiming that the car was "certified." This was a gross falsehood. The car had been certified about a year ago, when it was sold to its previous owner. It was most definitely not certified anymore (clearly not, given all the proble** that were discovered in it). Yet he kept saying that repeatedly to sway us. Additionally, the car only came with what is called a "valet key," meaning the programmed key that it would have come with originally was missing. It seemed that the salesperson purposefully did not hand the key in our hands so we won't notice this anomaly before buying. He kept the car running for us both when we test drove it, and when we were ready to leave with it. Being given just one key for a used car is not a big deal, but for that key to be a valet key is extremely annoying, and I had a strong feeling the salesperson tried to get away with this by not disclosing it outright.

All the defects in the car were defects not recognizable in a test drive, and it is highly unlikely that the dealership did not know of these defects given that it operates a body shop (the one they invited us to come to and then pay them to fix the defective car they sold us). I feel they are running a crooked business, and preying on customers who are not experienced in buying used cars.Desired Settlement: I strongly feel my daughter and I should be refunded for the repairs this car needs, including replacement of all four tires from a respected and trusted source, work on its front rotors and brake pads, and the electrical wiring repair that has already been made as it was the most urgent. We do not wish to bring the car to the body shop run by Fred's select auto.

Business

Response:

DEC 24, 2013

Dear [redacted]. [redacted],

This letter is in response to your letter of December 24, 2013 regarding the above matter. For your clarification, below please find a few important facts about the sales transaction involving the purchase of a vehicle by **. [redacted].

**. [redacted], Please be informed that the allegations you have made are completely baseless and unreasonable. Prior to completing the purchase of the vehicle, you were given many opportunities to thoroughly examine and inspect the vehicle. Only after your full satisfaction, was the sale finalized.

**. [redacted] purchased the vehicle involved, a 2011 Honda Civic, and accordingly signed a “Buyers Purchase Order” on November 29, 2013. The “Buyers Purchase Order” bears his signature and clearly states that the buyer is aware that the vehicle is being purchased “AS IS”. Specifically, in the “Warranty Section” of the “Buyers Purchase Order” states “I understand that this vehicle is being sold AS-IS with all Faults and is not covered by any DEALER Warranty. I understand that the DEALER is not required to make any Repairs after I buy this Vehicle. I will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the signature of **. [redacted].

Additionally **. [redacted] on that same day, November 29, 2013, signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS”. It specifically states that the purchaser will pay for all Costs for any Repairs. The Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.”

Further, **. [redacted] agreed and signed an “Acknowledgement of an AS-IS Sale” as well on November 29, 2013 which again acknowledged that vehicle was being purchased “AS-IS” with no warranty.

Finally, **. [redacted] acknowledged and signed a “WE OWE” on November 29, 2013, which again indicated that the vehicle was being purchased “AS IS.” It specifically indicates that the Dealership does now owe anything to the purchaser, the dealership has not promised

anything, and that the vehicle is being purchased “AS-IS.”

And also, **. [redacted] signed a "Waiver of Service Contract" on November 29, 2013,

Thank you for your time. If you have any further questions or comments please contact me at the above address and telephone number.

Attached, please find the certain documents mentioned in this letter pertaining to this transaction.

Sincerely,

Consumer

Response:

[redacted]

Review: to th to the other and have not completed the transfer and our car is not registered at this time they need to give me another 30 day registration plate temp in order to complete the transfer the plate was to be transferred also the car is leaking oil all over the plac they refused to fix th they refused to fix the vehicle.Desired Settlement: Complete the registration transfer and fix the oil leaks

Business

Response:

Hello [redacted], as you are aware that after everything that was submitted to Florida DMV, they needed additional paperwork and we submitted it to them, and sent you Text confirmation that Fred's Select Auto Filled all Necessary DMV Documents that they requested.

And as far as the Oil Leak, we had the vehicle for 9 Days at the Dealership before you had purchased it we didn't see any oil leak, you inspected the vehicle 2 times. the answer to your question you Purchased the vehicle AS-IS and signed over 6 Documents that you had purchased the Vehicle AS-IS.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This auto dealership took 4 weeks + to get the paperwork to FL DMV, and then needed to submit more paper work. A second Temporary Plate had to be issued and left me without a vehicle for over 1/2 day waiting on the Temporary to be emailed to me. The FL DMV said that the dealership didn't even know how to send in correct documentation for a transfer, and once the correct paperwork was done we had registration in less than 36hrs. I don't really understand why this was not done in the days following the purchase of the vehicle.

Review: I purchased vehicle on 8-16-13. On way home from Fred's Select I noticed a loud noise coming from the engine. (like a large desiel engine idling) I called Frefd's select and told them. They said the vehicles are thoroughly inspected and there is nothing wrong with it. I heard the noise on and off over the next 10 days and then on 8-28-13, while turning onto highway, the engine failed. I was right by my mechanic and took it there.

Called Fred's Select and they said to not let my mechanic "do anything" to the vehicle. Dealership(Fred's Select) towed vehicle on 8-29-13. I repetitively called Fred's Select and they would not give me any information about the vehicle. (I was only told that [redacted] was handling my case) I was told that after their mechanic had looked at it, they could only tell me there was a problem with the engine and had to have it towed to a [redacted] dealership and that this dealership was giving them a "hard time" about covering it under a warranty. Still no word from Fred's Select so on 9-14-13 I called Fred's select. The man "in charge" of my case ([redacted]) at Fred's Select told me it was my fault that the engine was ruined because I had ran the engine without any oil. I told him it was NOT my fault because the engine had made a terrible noise immediately on the way home from purchasing the vehicle. I also told him I had no warning lights come on indicating there was no oil in the vehicle.

I located the [redacted] dealership where Fred's Select had the vehicle towed to and spoke to the gentleman in charge of service area ([redacted]). He told me the vehicle had been inspected by his mechanic and the engine had seized up because it had been run without oil. I told [redacted] I had no indication lights come on warning me of having low oil. [redacted] said he had noticed that the oil pan had been replaced and that there was "goo" around a gasket. He questioned Fred's Select about this and was told that the oil pan had been cracked and they had to replace it. (I was never told this by [redacted])

I got all of this information in writing from [redacted].

I called Fred's Select to talk to [redacted]. [redacted] said I had hit something and cracked my oil pan and then ran the vehicle without oil. I told him I had NOT hit anything. I had the car for 10 days and drove it with care, it was brand new to me. I asked him for the oil pan that had been removed from my car and he said his mechanic had it and he would get it for me.

There were a lot of calls placed back and forth from me to Fred's Select, [redacted] and [redacted]. (I found out [redacted] is the original mechanic [redacted] took my vehicle to) [redacted] confirmed to me that they had to replace my oil pan because it had been cracked. I told him I had not hit anything, I had no oil leak at all during the time I had the vehicle and told them I wanted the oil pan that had been removed. They said it was given to [redacted]. I went back and forth with [redacted] and [redacted] and they always said the other had the oil pan and paperwork.

The engine would not be covered under the [redacted] warranty due to "neglect". I argued with [redacted] that I had not done anything to my engine, that it had been damaged prior to me purchasing the vehicle. He said I had to pay full price for replacing the engine. Told him I refused to agree with this, that I should not have to pay anything. [redacted] said they would have a local mechanic replace the engine and I would have to pay $4500. [redacted] kept reducing the amount because I kept refusing to pay any amount. His last offer was for me to pay $1000. I again told him I do not have to pay anything because they sold me a vehicle that had a damaged engine and that they had tried to cover it up. He threatened that he would not pay anything and that I could come get the vehicle towed and I could get it repaired on my own. Reluctantly I told him to get it replaced.

I spoke with [redacted] Auto (mechanic [redacted] said would replace my engine) asking specifics about engine that they would install. Also told them I wanted the information (serial number) on oil pan from the old engine that was taken off.

I picked up my vehicle on 10-04-13 and paid $1000.

I was still trying to get my oil pan that was "damaged" that [redacted] had "removed". Kept getting the run around on where it was.

Finally on 10-31-13 I called, figuring it was a lost cause, to get my oil pan. [redacted] tells me that they had never removed the oil pan from my engine-that it was the" wrong invoice" that they had been looking at. I got very upset at this point and told them they were a bunch of liars and this was ridiculous how they had been treating me and all the lies they had been telling me. He then told me he was going to file a report against my insurance because I had damaged their loaner car. I told him I had not done any damage to their car and that I had actually taken a video of the vehicle when I had received it and when we turned it back in. The call was ended.

I had never been contacted by [redacted] after dropping the loaner off about damage, and have not been contacted since this call about damage.

I immediately called my insurance company to make sure no false reports were called in.

I apologize for this long report. I know it is confusing trying to keep up with all involved.

Overall Fred's select sold me a vehicle that was damaged and tried to cover it up. On the carfax report it shows that the vehicle had been in their possession for 6 months and driven for 800 miles. There was obvious damage to the engine because of the noise it had made on my way home from the dealership and apparently the oil pan had been replaced prior to me purchasing it. (I have spoken with [redacted] at [redacted] and other mechanics about the noise it made)

[redacted] lied to me over and over about where the car was, about the oil pan being removed and it actually had not been removed when they towed it from my mechanic. I had to find out on my own that the car was finally taken to [redacted].

I have a written statement from [redacted] about his conversation with [redacted] stating they said they HAD removed the oil pan. Yet now they tell me they had not.

I did not receive all of my contract and had left messages for them to fax the complete contract to me but they never have. During all of this I actually had the bank that I took a loan with fax me a copy of the extended warranty I had purchased because I never received a copy of this either and was trying to see if the engine could be covered under this. (doesn't take effect until after 90 days)

I do have even more detailed information if needed.

Thank you for your time

[redacted]Desired Settlement: I had initially wanted the sale of this vehicle voided but they refused. I would like to get a refund of the $1000 from Fred's Select that I had to pay. I wish there was a way to be compensated for the stress this situation has put on me and my family.

Business

Response:

Fred's Executive Auto

14538 Jefferson

Davis Highway

Woodbridge, VA 22191

Tel: ###-###-#### Fax: ###-###-####

February, 02 2014

The Revdex.com

[redacted]. [redacted]

Re: [redacted]. [redacted] vs. Fred’s

Executive Auto

2010 [redacted] Vin # ([redacted]).

Dear [redacted]. [redacted],

Dear: [redacted]. [redacted],

This letter is in response to

your letter of January 25, 2014 regarding the above matter. For your clarification, below please find a

few important facts about the sales transaction involving the pur[redacted] of a

vehicle by [redacted]. [redacted].

[redacted]. [redacted],

Please be informed that the allegations you have made are completely Baseless

and unreasonable. Prior to completing the pur[redacted] of the vehicle, you were

given many opportunities to thoroughly examine and inspect the vehicle. Only

after your full satisfaction, was the sale finalized.

[redacted]. [redacted],

purchased the vehicle involved, a 2010 [redacted], and accordingly signed a

“Buyers Pur[redacted] Order” on August 16, 2013.

The “Buyers Pur[redacted] Order” bears her signatures and clearly states that

the buyer is aware that the vehicle is being purchased “AS IS”. Specifically, in the “Warranty Section” of

the “Buyers Pur[redacted] Order” states “I understand that this vehicle is being

sold AS-IS with all Faults and is not covered by any DEALER Warranty. I

understand that the DEALER is not required to make any Repairs after I buy this

Vehicle. I will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the

signature's of [redacted]. [redacted],.

Additionally [redacted]. Melodie

[redacted], on that same day, August 16, 2013, signed a document by the name

of a “Buyers Guide” which further attests that the vehicle was purchased

“AS-IS”. It specifically states that the

purchaser will pay for all Costs for any Repairs. The Dealer assumes no

responsibility for any repairs regardless of any oral statements about the

vehicle.”

Further, [redacted]. [redacted] March

[redacted], agreed and signed an “Acknowledgement

of an AS-IS Sale” as well on August 16, 2013 which again acknowledged that

vehicle was being purchased “AS-IS” with no warranty.

Finally, [redacted]. [redacted] March

[redacted], acknowledged and signed a “WE OWE”

on August 16, 2013, which again indicated that the vehicle was being

purchased “AS IS.” It specifically

indicates that the Dealership does not owe anything to the purchaser, the

dealership has not promised anything, and that the vehicle is being purchased

“AS-IS.”

And also, [redacted]. [redacted] March

[redacted], signed a "Disclosure of Sellers no Representation as to any

accident/not incurred" on August 16, 2013, Buyer has been given the right

and the opportunity to have the vehicle inspected by a professional mechanic

for any damages, including but not limited to frame damages, and acknowledges

that by signing this Disclosure buyer is deemed to have performed the

inspection to Buyer's satisfaction as to the condition of the vehicle and buyer

fully understands that he/she is buying the vehicle "AS-IS".

When she took delivery of the vehicle the vehicle was in

Excellent condition, when she called us back she stated that the vehicle had

problems, Even though we were not obligated to help her in any way, out of customer satisfaction we

did go out of our way to help her.

We helped her by paying over $1,800. expenses to fix the

problem on her vehicle, we also provided her with a Vehicle to drive while her

vehicle was in the Mechanic Shop. We were in contact with [redacted]. [redacted] and her

husband thru Email, Text and phone every step of the way, the repairs were done

to her vehicle with authorization by her and her husband, and agreement that

they are responsible for $1,000 and we

pay the remaining balance for customer satisfaction.

[redacted]. [redacted] returned the loaner vehicle that we had

provided to her as a courtesy while her vehicle was in the mechanic shop for

repairs, when she returned the loaner vehicle it had damages. we have made several attempts and we are still waiting for her to provide us

with her insurance information so that we could put a claim for the repairs we

had made. The cost for the repairs is more than $2,000. If she fail to provide

us with her insurance company she leaves us no choice but to forward all the

information to our Lawyer so that they could process the paperwork with the

Prince William County Court House against her and her insurance company for the

damages she did to our vehicle.

Sincerely,

Deen J

cc: [redacted]. [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Dear [redacted]. [redacted],

Review: Called the dealership this morning to notify about the brakes and rotors on my car I just purchased on July 7th, dealer management said I will have to pay half of the fee to get the problem fix because of personal preference. I feel as a consumer I should not have to pay for the work that is needed on the car after 3 weeks of purchasing the car off there lot.Desired Settlement: I would like my brakes and rotors replaced to fix the over all problem of the car.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Jul 31, 2013 at 12:05 PM

Subject: Complaint #[redacted]

To: "[email protected]" <[email protected]>

Review: We purchased a car from Fred's Select Auto Sales and had the car for three years. We went to trade the car in and were made aware that the car had been in an accident and sustained frame damage. This accident was not reported to [redacted] until 6 months after we purchased the vehicle. We were never told about this accident. We were given a [redacted] that showed two other accidents and signed the "as-is" clause based on these accidents that resulted in only minor damage. When we contacted the dealership they sent us copies of all of the forms we had signed and we had the original copies with the exception of a sheet saying we were made aware of "structural damage". This sheet had our signatures, but we would have never purchased a car with structural damage. I believe that this document was electronically forged, but I do not have the money to get a lawyer and fight this case.Desired Settlement: I would like to see the dealership pay the remainder of what we owe on the vehicle.

Business

Response:

February 14, 2014

Dear [redacted]. [redacted],

This letter is in regards to the above matter. For your clarification, below please find a few important facts about the sales transaction involving the purchase of the above-mentioned vehicle.

Please be informed that the allegations made about the dealership are completely Baseless and unreasonable. Prior to completing the purchase of the vehicle, you were given many opportunities to thoroughly examine and inspect the vehicle. Only after your full satisfaction, was the sale finalized.

The vehicle described above was purchased on December, 18 2010, and accordingly signed a “Buyers Purchase Order” on December, 18 2010, The “Buyers Purchase Order” bears their signatures and clearly states that the buyer's are aware that the vehicle is being purchased “AS IS”. Specifically, in the “Warranty Section” of the “Buyers Purchase Order” states “I understand that this vehicle is being sold AS-IS with all Faults and is not covered by any DEALER Warranty. I understand that the DEALER is not required to make any Repairs after I buy this Vehicle. I will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the signature's of [redacted]. [redacted] & **. [redacted] II.

Additionally [redacted]. [redacted] & **. [redacted] II. on that same day, December,

18 2010, signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS”. It specifically states that the purchaser will pay for all Costs for any Repairs. The Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.”

Further, [redacted]. [redacted] & **. [redacted] II, agreed and signed an “Acknowledgement of an AS-IS Sale” as well on December, 18 2010 which again acknowledged that vehicle was being purchased “AS-IS” with no warranty.

[redacted]. [redacted] & **. [redacted] II, Acknowledged and Signed The [redacted] Report indicating an Accident.

Finally, [redacted]. [redacted] & **. [redacted] II, acknowledged and signed a “Disclosure Report of Accident Indicator in [redacted] or Other Reporting Services” on December, 18 2010, which again indicated that the vehicle was being purchased “AS IS.” It specifically indicates that the Buyer understands that an Accident Report of this vehicle is recorded in [redacted] or Other Reporting Services and this vehicle has sustained Frame Damage , and that the buyer is buying the vehicle “AS-IS.”

And also, [redacted]. [redacted] & **. [redacted] II, signed a "Acknowledgement As to Vehicle Prior History" on December, 18 2010, Prior to our Purchase of the vehicle, the dealer has provided and or made available to us with a [redacted] report for this vehicle ("Report"). We understand and Acknowledge that the dealer is simply a customer of [redacted] and that I may obtain my own [redacted] report for the vehicle at my own expense on WWW.[redacted].COM. We understand and Acknowledge that because: (I) the report either contains information regarding prior accident, which resulted in damages to the vehicle or (II) there have been prior accidents, Damages, Recalls, Prior repairs, Service records, or prior use that are not being reported on the report. The Dealer, Prior to the purchase of the vehicle, has afforded Me/Us the right to conduct such examinations regarding the vehicle, The extent of any prior Damage, And the condition thereof as I/We may Deem suitable or Necessary. Having conducting such inspection, I/We are satisfied with the Physical condition of the vehicle. I/We Acknowledge that I/We have Negotiated and agreed to the sales price for the vehicle talking into Consideration all of the prior repairs on the vehicle. This Acknowledgement supersedes any Oral representations made concerning the condition of the vehicle.

Nonetheless, please know that whatever course the matter takes, the dealership stands ready to fully cooperate with you and amicably resolve this matter.

Thank you for your time. If you have any further questions or comments please contact me at the above address and telephone number.

Attached, please find the certain documents mentioned in this letter pertaining to this transaction.

Sincerely,

If you need anything Else Please Contact me [redacted] @ ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I contacted the business numerous times as well as took time out of my schedule to drive 2 hours with the vehicle to try and resolve the problem. What was offered to us what not something we felt was fair given the situation. I am moving on and trying to make the best of the situation. I just wanted to send this information to inform other potential customers of my experience.

Regards,

Review: Car battery died two weeks after purchase of car

Received only one keyfob, emergency key did not fit vehicle

Been promised daily they would return garage remote control left in trade in vehicleDesired Settlement: Return remote control

Have emergency key replaced or cut

Business

Response:

September 23, 2013

To Whom to May Concern,

This letter is in response to the above-referenced complaint. For your clarification, below please find a few important facts about the sales transaction involving the purchase of a vehicle by **. [redacted].

In regards to **. [redacted]'s allegation about the Battery that Died two weeks after he purchased the Vehicle, **. [redacted] purchased the Vehicle AS-IS, when **. [redacted] purchased the vehicle the battery was in a good working condition, **., [redacted] should have contacted the Jaguar Dealer perhaps the dealer could have replaced the battery for no cost to him.

In regards to the Key Fob **. [redacted] acknowledged and signed a “WE OWE” on June 27, 2013, which indicated that the vehicle was being purchased “AS-IS.” It specifically indicates that the Dealership does not owe anything to the purchaser, the dealership has not promised anything, and that the vehicle is being purchased “AS-IS.”

About the Garage Remote Control, at first when he forgotten the remote he asked us to mail it to him, which later on he changed his mind that he will send his Daughter to pick it up, then again he changed his mind and asked us to mail it, and finally he came himself and Picked it UP.

**. [redacted] you purchased the vehicle involved, a 2010 Jaguar XK, and accordingly signed a “Buyers Purchase Order” on June 27, 2013. The “Buyers Purchase Order” bears your signature and clearly states that the buyer is aware that the vehicle is being purchased “AS IS”. Specifically, in the “Warranty Section” of the “Buyers Purchase Order” states “I understand that this vehicle is being sold AS-IS with all Faults and is not covered by any DEALER Warranty. I understand that the DEALER is not required to make any Repairs after I buy this Vehicle. I will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears your signature.

**. [redacted] on that same day, June 27, 2013, you signed a document by the name of a "Delivery and Acceptance" #1. acknowledged that you drove the vehicle and you were satisfied with the vehicle that you were buying.

Also, **. [redacted] on that same day, June 27, 2013, you signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS”. It specifically states that the purchaser will pay for all Costs and for any Repairs. The Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.”

Further [redacted] you agreed and signed an “Acknowledgement of an AS-IS Sale” as well on June 27, 2013 which again acknowledged that vehicle was being purchased “AS-IS” with no warranty.

Thank you for your time. If you have any further questions or comments please contact me at the above address and telephone number.

Sincerely,

Review: **. [redacted] & **. [redacted], Owners of [redacted]. dba, Fred's Auto, [redacted], VA [redacted], tel. [redacted], fax, ###-###-####. On Saturday, March 22, 2014 around 10:30 -11:00am, my son and I went to Freds Executive Auto as he was interested in a [redacted] 2012 they had for sale priced at $12,999.00. Due to their treachery I was tricked and confusingly signed a contract and other documents for this vehicle. I gave them $3000.00 as a down payment. I then proceeded to a mechanic to get it checked out, get it inspected and also got the Emissions done. Furthermore I cleaned the vehicle and filled the gas tank. All weekend I felt like something wasnt right, the way I had been pushed into signing documents was underhanded. I called around 10:30am, Monday, March 24, 2014 to cancel the service warranty since it was an option. The owner [redacted] agreed to rewriting the Buyers Order and the Retail Installment sale Contract without the service warranty. He told me to call back at 12:00pm and speak to [redacted], their Finance Manager. When I called back to speak to [redacted], he informed me he could not cancel the service contract because my loan was with [redacted]. I called [redacted], they said I would need to return to the dealership for any changes. The Deceptive of this dealership is more than unfair, misleading, and causing me to believe something that is true when it is not, cheating and defrauding someone. This is unprofessional but it gets worse because when I called [redacted] back to let him know I was on my way and explained the situation, he said [redacted] Im not changing anything. He stated there was nothing he could do for me. I called the police for assistance and three police officers were on site as a witness that [redacted] (Finance Manager) and [redacted] (Owner) refused to rewrite the contract. The police said it was a civil matter and I would need to retain a lawyer so I left the dealership. Around 4:30pm, [redacted], another owner, called and said he could sale the car for $18,000 and for me to return the car to his lot so he could cancel the contract. He said he was recording the conversation and that he would refund the $3000.00. On Tuesday, March 25, 2014, between 8:30am - 9:00am, I returned the car. I left a letter at the front door for [redacted], that he said he never received. [redacted], said [redacted] would call but he never did. My son called and [redacted] told him that everything was okay and he just needed to sign a release form. This dealer has not to date returned the $3000.00 down payment. Since then they have called my son to state the vehicle needs to be picked up since we are the owners on paper. The last thing was stated to us was that we can sue them because they have never lost a case. I want my $3,000.00 back, cancellation of all and any documention, they may have that I signed and didnt receive a copy of. Please confirm that a complaint has properly been made against Freds Executive Auto is located at [redacted], VA [redacted], tel. [redacted], fax, ###-###-#### . I want it documented about Deceptive of this dealership which is more than unfair, misleading, and causing me to believe something that is true when it is not, cheating and defrauding someone business transactions. Thanks, [redacted]Desired Settlement: My solution, the dealership has its car as per their request clearly said to put it back on their lot and The deal could sell it for $18,000.00. All I want is my deposit of $3,000.00 back, cancel any and all documents that I signed at their line of business. I don't have all the copies I signed and they refuse to provided me my copies I have invested in this car as well I paid for an Inspection $16.00 good for one year, I paid for an Emission $28.00 good for 2 years, I had a certified mechanic check out the car, I detailed the car clean $16.00 and I filled the gas tank with $52.00. My request is as followed Please, Cancel the transaction, return my $3,000.00 and we can both move forward as if none of this ever occurred.

Business

Response:

This was taken care of before she filed the complaint.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I'm still waiting for the rest of my money that has not been received to date. I paid for an inspection sticker ($16.00), emission ($28.00), full tank of gas ($52.00), detailed the car ($16.00) and ($22.00) submitted copies to the Virginia Motor Vehicle Dealer Board - www.mvdb.virginia. I'm still waiting for the rest of my money, since the dealer ship refused to finiance me andmy son and took back the car. I'm entitled to a full refunded and the money I invested in the car before this dealership asked for their car back. I want the rest of my money. So please investigate. They have only returned my deposit. I want what I also invested in the car before they rudely took back their car.