Fred's Minn Wholesale Tires Wheels Auto Repair, Inc.

Initial Business Response /* (1000, 8, 2015/09/15) */
when the vehicle was dropped off I told we would take a look at it and call him and somehow we got the wrong phone number I explained that to him and apologized when he came back in to check on it as we explained to Mr.[redacted] we are not sure...

why the wheel feel off we said it may be foul play and I offered to repair it at a discounted rate to try to help him out and make a bad situation a little better we did look at the vehicle one lug stud was a little bent but the other five were good the lower ball joint got scraped up and we recommended replacement when I talked to mr. [redacted] I said we recommend the lower ball joint and new stud just in case they got weakened he explained that he thought there may be a brake problem so I had the mechanic look into that and he called Mr.[redacted] and explained that the rotor had a little hash not to bad and Mr. [redacted] said the would like to do it the right way and replace pads and rotors on both sides of the front of the vehicle as for the wheel the customer stated that he did not feel the wheel loosened up and on our invoice it does say to recheck lug nuts after 50 miles we didn't feel it was improperly installed the lugs are not stripped or cross threaded and the studs did not brake all lugs were found by each other and went right back on the vehicle to hold the spare on