Initial Business Response / [redacted] (1000, 12, 2016/09/14) */ ***Document Attached [redacted] came in on 7/14/When he came in his change fuel filter light was on as well as the check engine light [redacted] asked [redacted] our service advisor to give him the worst case scenario as to what was wrong [redacted] our technician looked at it and pulled the code that was causing the check engine light to come onThe code came back as PThe code is for metal in the fuel systemThe system which GM has put into the trucks can pick up small amounts of metal in the systemThey quoted him the worst case scenario as well as that it could be just the fuel filterWe advised him that the fuel filter could fix the problem or that it may only last a few milesAfter we had given him both options is when [redacted] decided to get a second opinion Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not recall asking [redacted] for the "worst case scenario" but she may have offered it up and I may have accepted thatIf I had, it would have been prudent and ethical for the service advisor to also present the best case scenario, which would have been to replace the fuel filterThe "worst case scenario" was presented in such a manner that it was not a question about whether but when the truck would just quit working...that is a pretty scary scenario when you are towing an RVI had checked out the code, P0087, prior to going to this dealership and it said "Fuel Rail Pressure Too Low"So what could cause this? Fuel filter plugged or dirty Restriction in fuel supply line Damaged fuel pump Damaged injector pump Failing pressure relief valve When told by the master mechanic that the fuel injector pump had grenaded and that metallic fragments were scattered throughout the fuel system, what was I supposed to assume and what action should I have taken? I was not advised that further trouble shooting would be required to determine the exact cause of the code just given an estimate for replacing every component of the fuel system (I can provide the estimate if needed)The mechanic that I took the truck to for a second opinion, told me that there was no way that someone could determine that amount of repair was necessary without tearing down the whole fuel systemI have since put on approximately additional miles on the truck, both towing and not towing, without further incident What do I want for a resolution? I would just like this dealership to clean up their act and to cease the deceptive practices so others would not be subjected to the stress that I was subjected to
Final Consumer Response / [redacted] (2000, 6, 2017/03/09) */ I would like to withdraw my previous complaint regarding Riverton Elko NV dealershipAs of this morning 3/9/the general manager of the dealership contacted my husband and they have come to an agreement in resolving this matterI wish to take no further action in this matter and would like to have my complaint withdrawn as soon as possibleThank you Revdex.com for helping me with everything
Initial Business Response / [redacted] (1000, 12, 2016/09/14) */ ***Document Attached [redacted] came in on 7/14/When he came in his change fuel filter light was on as well as the check engine light [redacted] asked [redacted] our service advisor to give him the worst case scenario as to what was wrong [redacted] our technician looked at it and pulled the code that was causing the check engine light to come onThe code came back as PThe code is for metal in the fuel systemThe system which GM has put into the trucks can pick up small amounts of metal in the systemThey quoted him the worst case scenario as well as that it could be just the fuel filterWe advised him that the fuel filter could fix the problem or that it may only last a few milesAfter we had given him both options is when [redacted] decided to get a second opinion Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not recall asking [redacted] for the "worst case scenario" but she may have offered it up and I may have accepted thatIf I had, it would have been prudent and ethical for the service advisor to also present the best case scenario, which would have been to replace the fuel filterThe "worst case scenario" was presented in such a manner that it was not a question about whether but when the truck would just quit working...that is a pretty scary scenario when you are towing an RVI had checked out the code, P0087, prior to going to this dealership and it said "Fuel Rail Pressure Too Low"So what could cause this? Fuel filter plugged or dirty Restriction in fuel supply line Damaged fuel pump Damaged injector pump Failing pressure relief valve When told by the master mechanic that the fuel injector pump had grenaded and that metallic fragments were scattered throughout the fuel system, what was I supposed to assume and what action should I have taken? I was not advised that further trouble shooting would be required to determine the exact cause of the code just given an estimate for replacing every component of the fuel system (I can provide the estimate if needed)The mechanic that I took the truck to for a second opinion, told me that there was no way that someone could determine that amount of repair was necessary without tearing down the whole fuel systemI have since put on approximately additional miles on the truck, both towing and not towing, without further incident What do I want for a resolution? I would just like this dealership to clean up their act and to cease the deceptive practices so others would not be subjected to the stress that I was subjected to
Final Consumer Response / [redacted] (2000, 6, 2017/03/09) */ I would like to withdraw my previous complaint regarding Riverton Elko NV dealershipAs of this morning 3/9/the general manager of the dealership contacted my husband and they have come to an agreement in resolving this matterI wish to take no further action in this matter and would like to have my complaint withdrawn as soon as possibleThank you Revdex.com for helping me with everything